PC fax Problems

Problem

Possible Cause and Remedy

After receiving a PC fax

Make sure that “Automatically answer for incoming

data, it is not printed

calls after (rings)” or “Enable manual receiving” options

immediately.

are enabled. These options should be disabled to print

 

data.

 

To check for the option status, double-click the SmarThru

 

2 icon on the desktop window, then select SmarThru

 

Configuration from the Tools menu. In the SmarThru

 

Configuration dialogue box, select Fax Gate, then

 

Options, and check the options in the Fax Gate Properties

 

dialogue box.

 

 

PC-fax does not work.

• Make sure that the Fax Service option is enabled. Double-

 

click the SmarThru 2 icon on the desktop window, then

 

select SmarThru Configuration from the Tools menu.

 

In the SmarThru Configuration dialogue box, select

 

Services, then Options, and enable Fax Service.

 

• The fax modem setup is not made properly. To configure

 

the fax modem, double-click the SmarThru 2 icon on the

 

desktop window, then select SmarThru Configuration

 

from the Tools menu. In the SmarThru Configuration

 

dialogue box, select Fax Gate, then Options, and

 

specify the fax gate options.

 

• Change the modem port not to conflict with other

 

devices. In Win 95/98, the modem port is set to COM3 or

 

COM4, and Win NT 4.0 is COM8.

 

• PC fax is not working while the MFP is running for print

 

jobs. Retry when the current printing is finished.

 

 

Troubleshooting 7.11

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Samsung 4700 manual After receiving a PC fax, Data, it is not printed, Immediately, Dialogue box, PC-fax does not work