Symptom

Cause and Solution

 

 

You cannot poll another

• The fax machine you are polling may be using a poll

machine.

code.

 

 

The incoming fax has blank

• The machine sending you the fax may be faulty.

• The fax machine sending you a fax may have a dirty scan

spaces or you received a

poor-quality copy.

glass.

 

• A noisy phone line can cause line errors.

 

• Check your machine by making a copy.

 

• The print cartridge may be empty.

 

 

Are some of the words on

• The machine sending you the fax had a temporary

the incoming fax stretched?

document jam.

 

 

There are lines on the copies

• Check your scan glass for marks, and clean it.

or documents you send.

See page 6.14.

 

 

The machine dials a number,

• The other fax machine may be turned off, out of paper,

but fails to make a

or cannot answer incoming calls. Speak with the other

connection with another fax

machine operator and ask them to sort out the problem.

machine.

 

 

 

You cannot store a document

• There may not be enough memory to store the

in the memory.

document. If the display shows a ‘MEMORY FULL’

 

message, delete any documents you no longer need from

 

the memory, then restore the document.

 

 

Blank areas appear at the

• You may have chosen the wrong paper settings in the

bottom of each page or on

user option setting. See page 4.34 to choose a proper

other pages, with only a

paper size.

small strip of text printed at

 

the top.

 

 

 

7.10 Troubleshooting

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Samsung 4700 You cannot poll another, Machine Code, Spaces or you received a, Document jam, Or documents you send See, Top