Samsung 4700 manual Printer Problems

Printer Problems

General Printing Problems

Problem	Possible Cause and Remedy
Your machine does not	• The printer cable is not connected properly. Check the
print.	printer cable connection.
	• The printer cable is defective. Swap the cable with one
	known to work.
	• The port setting is incorrect. Check the Windows printer
	settings to make sure that the print job is being sent to
	the correct port (for example, LPT1).
	• The print cartridge is not installed properly. Remove and
	reinsert the print cartridge.
	• The printer properties may be configured incorrectly.
	Check the application to make sure that all print settings
	are correct.
	• The printer driver may be incorrectly installed. Uninstall
	the MFP driver and reinstall the MFP driver. Then try
	printing a test page. Refer to ‘Uninstalling SmarThru
	Software’ on page 2.16.
	• A paper jam has occurred. Remove the jammed paper.
	See page 7.1.
The paper is not fed into	• Paper has not been inserted correctly. Remove and
the machine.	reinsert the paper correctly (refer to ‘Loading Paper’ on
	page 1.13).
	• There is too much paper in the paper input tray.
	Remove some of the paper from the input tray.
The paper keeps jamming.	• There is too much paper in the paper input tray. Remove
	some of the paper from the tray. (If printing onto
	transparencies, or labels, insert them one at a time in the
	manual paper feeder.)
	• The paper setting method may be incorrect. If printing
	onto envelopes, insert the envelopes so that there is a gap
	of approximately 1 mm (1/32”) between the left and right
	edge of the envelopes at the paper guide.

7.12 Troubleshooting