Scanning Problems

Problem

Possible Cause and Remedy

 

 

Document will not scan into

• Ensure the document to be scanned is loaded properly.

memory.

• There may be sufficient memory to store the document.

 

 

 

The unit scans slowly.

• Graphics are scanned more slowly than text.

 

• Communication speed becomes slow in scan mode

 

because more memory is required to analyze and

 

reproduce the scanned image. Setting your computer to

 

ECP mode through the BIOS setting will increase the

 

speed. For details on how to set BIOS, refer to the

 

documentation that came with your computer.

 

 

“There is no document or

Insert the document properly and push it down until the

the document is loaded

feeder grips the document.

improperly. Insert the

 

document properly and try

 

again” message appears on

 

the screen.

 

 

 

“Scanner is busy receiving

The scanner may be currently copying or faxing. When the

or printing data. When the

current job is complete, try again.

current job is completed, try

 

again’” message appears on

 

the screen.

 

 

 

“Memory is not enough to

There is not enough memory to save the scanned image.

save the scan image. Close

Exit all applications currently open to save memory.

all applications that are not

 

necessary and retry”

 

message appears on the

 

screen.

 

 

 

7.18 Troubleshooting

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Samsung 4700 Scanning Problems, Documentation that came with your computer, Screen, Current job is complete, try again