Siemens V4.0 manual Isolating the Problem, Checking the Network

Troubleshooting Troubleshooting Procedures

11.2.1 Isolating the Problem

Advanced Server runs on a UNIX system computer. The server depends upon a fully- functional NetBIOS network to perform its file and print serving functions.

A “NetBIOS network” typically includes the following components: an application that provides a NetBIOS protocol interface; an application that provides a network transport protocol interface, such as TCP/IP (although some transport implementations include NetBIOS within a common module); and an application that provides drivers for the network adapter interface (which also may be part of the transport module).

Every NetBIOS network component must be configured and operational in order for Advanced Server to function in a network environment. Additionally, similar modules must be functioning on the machine which is attempting to use the file and print services of Advanced Server, such as a Windows NT Workstation computer or Windows client computer.

When a NetBIOS network is not available, the system typically displays the following message when you start the server:

unable to post the name on any network: <name>.

Reviewing all of the modules involved in the end-to-end connection between a client and Advanced Server, it is easy to see that isolating a problem is the first step for problem solving in a client-server networking environment.

Before assuming that the problem is with the server, you must ensure that other networking software is functioning properly. This is particularly true with new installations in which the opportunity for a transport or physical network problem is the greatest.

It is fruitless to perform an exhaustive check of every layer of software for a problem which affects only a single client or user. Experience will help you to determine when to use a comprehensive problem isolation procedure or a server-specific problem isolation procedure. The following sections offer guidelines on how to perform both procedures. Use the one that best fits your current problem description.

11.2.2 Checking the Network

Before assuming that the server is the cause of all network problems, it is worthwhile to perform checks to verify the sanity of the network. This is particularly important when all or a very large portion of server users are reporting a problem at the same time.

Use the following steps to verify the sanity of the network.

Product Manual U7613-J-Z815-6-76