Siemens V4.0 manual Troubleshooting

11 Troubleshooting

This chapter describes how to troubleshoot a computer running Advanced Server for UNIX Systems. It identifies the various tools that are available to you for use in the trouble- shooting process and provides a high-level approach to use whenever troubleshooting is required.

Troubleshooting Advanced Server involves gathering data about the problem and analyzing that data to determine the specific cause of the problem. Advanced Server includes a number of data gathering tools. Additionally, more complex data gathering tools may be available from your support personnel.

This chapter introduces the various tools that are provided with Advanced Server and describes situations in which using them may be appropriate.

Administrators often can reduce the amount of time required to solve problems by observing the following guidelines:

●Be aware of and familiar with the tools and services that can be used for server trouble- shooting.

●Configure the available server utilities to gather the necessary data as a general practice.

●Assess the status of the server at regular intervals.

●Follow a logical and comprehensive procedure when attempting to isolate a server problem.

There will be times when a particular problem requires more complex data gathering than can be provided using the standard Advanced Server product package. In these situations, special debugging versions of the software may be needed to gather more detailed data about the problem. This type of data gathering may require the assistance of a technical support person to help with instructions on how to use the tools involved.

Product Manual U7613-J-Z815-6-76