DART 200 CDPD Modem User’s Guide

2 Installation and Setup

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NOTE: To aid in troubleshooting use an IBM-compatible PC with an ASCII terminal emulator, such as Procomm, Terminal, Kermit, Hyperterminal, or a Mac with White Knight.

Troubleshooting

The DART 200 is thoroughly inspected during manufacturing. There are no end-user access items within the case of the modem. If problems occur, check the following:

Power supply

If the Power On/Registration Indicator is not flashing or glowing solid red, check the power source for adequate voltage. The modem requires regulated 12 V DC at 2.5 A. If the power is marginal it can be the problem. Check the fuse (if any) in the power source, and as a final test use a voltmeter to check for an open cable.

The DART 200 draws up to 2.5 amps under maximum power output. The power output is a function of the modem’s distance from the Mobile Data Base Station (MDBS). It is possible for the modem to work well with a particular power supply in a location requiring low power output (low current draw), and yet to fail using the same power supply in a location requiring a high power output. Check the amperage rating of the power supply to verify that it is adequate for all situations.

Channel acquisition

If the modem does not acquire a CDPD channel (fast blinking or solid red light), refer to Channel acquisition, p. 2-10, for guidelines on how to proceed.

Registration

If the modem does not register refer to Registration, p. 2-15, for guidelines on how to proceed.

Unsuccessful data transfer

If the unit registered, but application data transfer is unsuccessful, check that the RS-232 cable is properly attached. If that does not correct the problem, substitute a good RS-232 cable (known to work). If that does not work, you may have a flow control problem. Refer to Flow control, p. 8-12, for guidelines. Also, review the Dial command (ATD) in Appendix F, DART AT Command Set, Auto Answer setup, p. 8-11, and Setup options, p. 5-17 or Basic UDP setup options, p. 5-4, setup options as appropriate.

Sierra Wireless, Inc.

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Sierra Wireless DART 200 CDPD Modem manual Troubleshooting