Chapter 6: Troubleshooting your interactive
whiteboard system
Beforeyou start 46
Locatingstatus lights 46
Locatingserial numbers 46
Determiningyou interactive whiteboardsystem’s s tatus 48
Resolvinginteractive whiteboardis sues 49
Resolvingoperationiss ues 49
Resolvingconnection issues 49
Resolvingcontroller moduleissues 50
Resolvingprojector issues 50
Resolvingprojector errors 50
Yourprojectors tops responding 51
The“ProjectorOverheated”, “FanFailure” or“Color Wheel Failure”message appears 51
The“LampFailure” message appears 52
TheprojectorPower and Service lights are off 52
Resolvingimage issues 53
Lossof signal 53
Partial,scrolling or incorrectly displayedimage 54
Unstableor flickering image 54
Frozenimage 55
Yourimage doesn’tf it the interactive whiteboard 55
Theimage from yourconnected laptop computerisn’t projected 55
Unalignedprojectedimage 55
Resolvingaudio issues 56
Resolvingnetwork communication issues 57
ResolvingECP issues 57
Accessingt hes ervice menu 57
Retrievingyour password 58
Resettingthe projector 58
Transportingyourinteractive whiteboardsy stem 59

Chapter 6

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