The“ Lamp Failure” messageappears
If the “LampFailure”message appears, oneof the following issues is occurring:
lThelamp is overheating,lik ely duet o blockedair vents.
lThelamp has reachedthe end of its life.
lTheprojectorhas an internal problem.
gTo resolvethe “Lamp Failure” error
1. Restartthe projector (seeY ourprojector stops respondingon previous page).
2. Checkthe remaininglamp hours using the on-screenmenu (seeAdjusting projector settings on
page14).
If the lamphas more than 2000hours of use, it’s nearthe end of its lifespan.
3. Replaceyour lamp moduleas described in Removingand replacingt heprojector lamp module
onpage 39.
4. Ifreplacing the lamp moduledoesn’t resolve the issue, put the projectorinto Standby mode,
disconnectthe power cable, andthen contact your authorizedS MART reseller.
Theprojector Power and Service lights areoff
If the projectorPower and Service lights areboth off, one of the following issues is occurring:
lTherewas a power outageor a power surge.
lAc ircuit breakeror a safety swit ch was tripped.
lTheprojectoris n’t connectedto t hepower source.
lTheprojectorhas an internal problem.
gTo resolvethe unlit projector Power and Serviceli ghtsissue
1. Checkthe power source, and thenmake sure that all cables are connected.
2. Confirmthat the projectori s connectedt o anactiv e poweroutlet.
3. Makesure the pins on the connectorsaren’t brokenor bent.
4. Connectthe power cable, andthen turn on the projector.
5. Ift heprevious steps don’t resolve the issue, disconnect the power cableand then contact your
authorizedSMART reseller.
CH A P T E R 6
Troubleshootingyour interactive whiteboard system
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