Determining you interactive whiteboard system’sstatus

Uset hef ollowingtable to determine thes tatus of your interactive whiteboardsystem:

Projector
Powerl ight
Projector
Serviceli ght
ECPli ght Readylight
Projected
image
Touch and
pen control
Statusand r elated
troubleshooting
Normal operating statuses
Solidgreen Off Solidgreen Solidgreen Correct Full c ontrol Thes ystem is operatingnormally.
Ifimage or sound issues occ ur, see
theremainings ections of this c hapter
fortroubleshooting information.
Flashinggreen Off Flashinggreen Off None None Thesystemis st artingup.
Solidamber Off Solid amber Off N one None Thesystemis in Standby mode.
Flashing
amber
Off Flashing
amber
Off None None Thesys temisentering Standby
mode.
Solidgreen Off Solidgreen Solidamber N/A None The interactive w hiteboard’s
controllermoduleis startingup.
Ifthis processtakes longerthan10
seconds,see Resolving c ontroller
moduleissues on page 50.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theint eractivewhiteboard’s
controllermoduleis readyto receive a
firmwareupdate or is applying a
firmwareupdate.
Ifthe Ready light flashesamber but
nofirmware update appearson the
screen,see Resolving controller
moduleissues on page 50.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Full control There’s an issue with the projected
image.
SeeResolving imageis sues on page
53.
Solidgreen Off Solidgreen Solidgreen Correct None There’sanissuew ith the interactive
whiteboard.
SeeResolving operationiss ues on
nextpage.
Solidgreen Off Solidgreen Flashing green Correct Touchonly SMARTProductDrivers isn’t
installedor runningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’s an issue wit h the connections
betweenthe interactive whiteboard
andthe other components of the
system.
SeeResolving connection issues on
nextpage.
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheECP isn’treceiving power.
SeeResolving ECP issues onpage
57.

CH A P T E R 6

Troubleshootingyour interactive whiteboard system

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