Software Support Information, 126 | Sony Notebook Computer instruction

Change text in this variable definition to document title.

Software Support Information

Adobe Acrobat Reader®

Web site	http://www.adobe.com
telephone	206-675-6126 (fee-based support)

e-mail	techdocs@adobe.com

hours	M-F, 6 A.M.-5 P.M. Pacific time

America Online®

Web site	http://www.aol.com

telephone	800-827-3338

hours	7 days a week, 24 hours a day

CompuServe® 2000

Web site	http://www.compuserve.com

telephone	800-848-8990

Drag’n Drop CD®

Web site	http://www.easy.co.jp/dde/sony/tosupportne.html

Netscape Communicator®

Web site	http://www.netscape.com

telephone	888-4SONYPC (888-476-6972)

hours	7 days a week, 24 hours a day

Norton AntiVirus™

Web site	http://www.symantec.com/techsupp

telephone	800-927-3991 / 900-646-0007*
hours	7 days a week, 24 hours a day

*Support from 1-800-927-3991 is fee-based per incident. Support from 1-900-646-0007 is fee-based per minute. The online support is free of charge.

126

Image 126

Sony Notebook Computer manual Software Support Information, 126

Contents

Using Your Vaio Notebook Welcome Connecting Peripheral Devices About the Software on Your Notebook Troubleshooting 129 143 Index Change text in this variable definition to document title Welcome Change text in this variable definition to document title Using Your Vaio Notebook Using the Keyboard Keyboard Key Description Key Description Indicator Function IndicatorsIndicator lights Light Windows key in combination with other keys Combination Function Combination FeatureFunctions Fn key in combination with other keys Feature CombinationFunctions Using the Touchpad Actions DescriptionsTouchpad Change text in this variable definition to document title Using PC Cards To insert a PC CardInserting PC Card To remove a PC Card Removing PC Card Gently grasp the card and pull it out Connecting Vaio Computers Connecting with an i.LINK cable Link Network Switch Set the i.LINK network switch to the unmarked side Vaio Action Setup Using the Center Jog Dial Control Using the center Jog Dial controlCenter Jog Dial Control Launcher mode Using Launcher modeJog Dial Launcher Using Guide mode Guide ModeUsing the center Jog Dial control with Sony software Jog Dial Guide Using the center Jog Dial control with other software Using a dialog boxJog Dial Guide Dialog Box Types of Memory Stick media Using Memory Stick MediaWhat is MagicGate media? To insert a Memory Stick media To view the contents of Memory Stick media To remove a Memory Stick media Using the Write-protect Tab Write-protecting a Memory Stick mediaFormatting a Memory Stick media Using Memory Stick Media Change text in this variable definition to document title Standby mode Using Power Saving ModesNormal mode Hibernate mode To return to Normal mode Using a Phone Line Plugging Phone Cable into Phone Jack Using the LAN Connecting to LAN Connecting Peripheral Devices Connecting the Optional Docking Station Left lever Floppy disk drive Back PanelLeft Connecting the notebook to the docking station Optical drive DC In indicator Undock switch Right leverRight Disconnecting the notebook from the docking station Latching the Notebook to the Docking StationSecuring the Notebook to the Docking Station Disconnecting the docking station when the notebook is off Disconnecting the docking station when the notebook is on Releasing the Notebook from the Docking StationRemoving the Notebook from the Docking Station Using the Undock switch Docking Indicator LightFrom the Start menu Undock switch To remove a floppy disk Connecting the Floppy Disk DriveTo insert a floppy disk Inserting Floppy Disk Removing Floppy Disk Connecting an Optical Drive To insert a discInserting a Disc Playing a DVD Inserting Disc Writing data to CD-R/RW media Handling and cleaning CD and DVD mediaCleaning Handling Change text in this variable definition to document title To connect a printer Connecting a PrinterConnecting a Printer to the Docking Station To a parallel port Connecting a USB Printer Connecting an i.LINK* Device To connect a digital video camera recorder Connecting Digital Video Camera Recorder Connecting an i.LINK Device Using the docking station Connecting an External DisplayUsing the notebook Connecting Monitor Connecting an External Display To connect a projector Connecting projector To select a display Connecting a USB Device Connecting USB DeviceTo connect a USB device Connecting a USB Device Connecting External Speakers Connecting Speakers to the Headphone JackTo connect external speakers Connecting an External Microphone Connecting Microphone to Microphone JackTo connect an external microphone Change text in this variable definition to document title Displaying the Sony Notebook Setup Screen To display the Sony Notebook Setup screen Sony Notebook Setup Screen Sony Notebook Setup tabs Tab Description Controlling Power Management Viewing the Power Management status iconsActivating the Power Management toolbar Power Management profiles Customizing Power Management settings Icon Description Spreadsheet Power Management commandsWord Processing Communications Conserving battery power Standby ModeHibernate Mode Battery icon descriptions Displaying Battery InformationTo activate the battery information toolbar Battery Icon Battery Status Displaying detailed battery information Battery Information Window Customizing the Battery Information toolbar and alarm system Selecting the Display Mode Intel 82815 Graphics Controller Properties Screen Changing the window design of Sony software To change the window design Precautions and Procedures Adding Memory Change text in this variable definition to document title Installing a Memory Module Screws on Bottom of NotebookLifting the Keyboard Turning the Keyboard Installing the Memory Module Replacing the Keyboard Change text in this variable definition to document title Removing a Memory Module Change text in this variable definition to document title America Online OverviewAdobe Acrobat Reader CompuServe JogDial Utility Drag’n Drop CDDVgate Microsoft Word Norton AntiVirus PowerPanelNetscape Communicator OpenMG Jukebox QuickTime Prodigy InternetQuicken RealJukebox Smart Capture Vaio Action SetupRealProducer G2 Smart Connect VisualFlow WinDVDInterVideo, Inc To defragment a partition Installing the DVgate plug-inDVgate DVgate plug-in for Adobe Premiere Change text in this variable definition to document title Importing images and sound clips Create a movie using ShakerMovieShaker Main Window Editing clips and scenes Shaker TrayWorking Panel Saving a movie Electronic Music Distribution EMD services OpenMG Jukebox100 OpenMG Jukebox 2.0 Basic Features To start OpenMG Jukebox101 File Tree view URL drop-down list To record a CDPlayer control buttons Tutorial tab 102 To transfer songs check-in/check-out 103CD tab screen Check-out 104Check-In/Out tab screen Additional OpenMG Jukebox features Check-in105 106 Managing your pictures Using Panorama MakerPictureGear Creating a photo album Making still images and panoramic from Mpeg 108 109 Mode indicator Help buttonSmart Capture Smart Capture main window Using Still mode 110 111 Still Image Options window Capturing a picture in Still mode Effect Setting window112 Managing pictures in Still mode 113Still Viewer window Using Net Movie mode 114Recording Options window Capturing a movie in Net Movie mode 115 Managing your movie in Net Movie mode 116Movie Player window Uploading with Movie Player Using ImageStationCompression Settings when Uploading window 117 118 ImageStation Login windowUploading with Still Viewer Image Uploader window 119 VisualFlow To use VisualFlow120 Driver Recovery CDs Application, Driver, and System Recovery CDsApplication Recovery CDs System Recovery CDs To use the Application Recovery CDs Using Your Recovery CDsUsing the Application Recovery CDs 122 To use the Driver Recovery CDs Using the Driver Recovery CDsUsing the System Recovery CDs To repair software applications using Vaio Support Agent To use the System Recovery CDs If your notebook does not start from the Recovery CD124 Recovering Microsoft Word 125 Software Support Information 126 Windows Operating System, Word RealJukebox, RealPlayer, RealProducer G2Sony Applications 127 Sony Service Center 128 Troubleshooting Your Notebook My notebook does not start129 My notebook starts, but my system doesn’t start properly 130 131 Sound of my notebook’s fan is too loud My notebook stops responding or does not shut downMy notebook is unstable 132 Troubleshooting the Docking Station Cannot remove the disc133 Disc tray does not eject even after I press the Eject button 134 My LCD screen is blank Troubleshooting the LCD ScreenWant to change the video resolution of my display My LCD screen continues to show the previous screen My mouse does not work Troubleshooting the Mouse and TouchpadPointer does not move while using the Touchpad or Mouse My touchpad does not work properly My optical drive is not playing my CD or DVD properly Troubleshooting Drives, PC Cards, and Peripheral DevicesMy floppy disk drive can not write to a floppy disk 137 My optical drive tray does not open My PC Card does not work138 Application cannot find a file while a PC Card is inserted Troubleshooting the SoftwareMy software program stops responding or crashes 139 My modem connection is slow Troubleshooting the ModemMy modem does not work 140 My microphone does not work Troubleshooting AudioMy speakers have no sound 141 Troubleshooting the Printer Cannot print142 Support Options Sony PC Support143 Sony Fax-on-Demand Calling Sony Customer Support144 145 Vaio Support AgentTo use the Quick Fix Wizard Vaio Support Agent main window 146 To use Common Solutions 147 Common Solutions dialog box 1st level 148 Common Solutions dialog box 2nd level To use Support Central149 150 Support Central Welcome 151 Support Central Registration Support Central Current Issues 152 About automatic updates 153Support Central Support Wizard Update notification Agent Status Update154 Vaio Support Agent properties 155Vaio Support Agent Properties window 156 Index 157 158 LCD 159 160 137 161