Vaio Support Agent, 145 | Sony Notebook Computer manual

VAIO Support Agent

VAIO Support Agent

VAIO Support Agent helps you repair your own software problems without the assistance of a support analyst. VAIO Support Agent's advanced diagnostic technology identifies and tracks characteristics of your software applications and basic network settings. These diagnostics protect and store information in a retrievable format that enables you to restore your software to a previous working state. Sony has identified the software items that are protected by the VAIO Support Agent utility.

VAIO Support Agent has three features to help you fix your software problems: Quick Fix Wizard, Common Solutions, and Support Central. This section briefly describes these three features, and the automatic update capability of the VAIO Support Agent.

VAIO Support Agent main window

To use the Quick Fix Wizard

The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking a “snapshot” of the application at regular, timed intervals and storing it for future use. Should a problem develop with one of the protected applications, you can use the Quick Fix Wizard feature to

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Sony Notebook Computer manual To use the Quick Fix Wizard, 145, Vaio Support Agent main window

Contents

Welcome Using Your Vaio Notebook Connecting Peripheral Devices About the Software on Your Notebook Troubleshooting 129 Index 143 Change text in this variable definition to document title Welcome Change text in this variable definition to document title Using the Keyboard Using Your Vaio Notebook Keyboard Key Description Key Description Indicator lights IndicatorsIndicator Function Light Combination Function Windows key in combination with other keys Fn key in combination with other keys Combination FeatureFunctions Combination FeatureFunctions Actions Descriptions Using the TouchpadTouchpad Change text in this variable definition to document title To insert a PC Card Using PC CardsInserting PC Card Removing PC Card To remove a PC Card Gently grasp the card and pull it out Connecting with an i.LINK cable Connecting Vaio Computers Link Network Switch Set the i.LINK network switch to the unmarked side Vaio Action Setup Using the center Jog Dial control Using the Center Jog Dial ControlCenter Jog Dial Control Using Launcher mode Launcher modeJog Dial Launcher Using the center Jog Dial control with Sony software Guide ModeUsing Guide mode Jog Dial Guide Using a dialog box Using the center Jog Dial control with other softwareJog Dial Guide Dialog Box What is MagicGate media? Using Memory Stick MediaTypes of Memory Stick media To insert a Memory Stick media To remove a Memory Stick media To view the contents of Memory Stick media Write-protecting a Memory Stick media Using the Write-protect TabFormatting a Memory Stick media Using Memory Stick Media Change text in this variable definition to document title Normal mode Using Power Saving ModesStandby mode Hibernate mode To return to Normal mode Plugging Phone Cable into Phone Jack Using a Phone Line Connecting to LAN Using the LAN Connecting the Optional Docking Station Connecting Peripheral Devices Back Panel Left lever Floppy disk driveLeft Optical drive DC In indicator Undock switch Right lever Connecting the notebook to the docking stationRight Latching the Notebook to the Docking Station Disconnecting the notebook from the docking stationSecuring the Notebook to the Docking Station Disconnecting the docking station when the notebook is off Releasing the Notebook from the Docking Station Disconnecting the docking station when the notebook is onRemoving the Notebook from the Docking Station Docking Indicator Light Using the Undock switchFrom the Start menu Undock switch To insert a floppy disk Connecting the Floppy Disk DriveTo remove a floppy disk Inserting Floppy Disk Removing Floppy Disk To insert a disc Connecting an Optical DriveInserting a Disc Inserting Disc Playing a DVD Cleaning Handling and cleaning CD and DVD mediaWriting data to CD-R/RW media Handling Change text in this variable definition to document title Connecting a Printer to the Docking Station Connecting a PrinterTo connect a printer To a parallel port Connecting a USB Printer To connect a digital video camera recorder Connecting an i.LINK* Device Connecting Digital Video Camera Recorder Connecting an i.LINK Device Using the notebook Connecting an External DisplayUsing the docking station Connecting Monitor To connect a projector Connecting an External Display Connecting projector To select a display Connecting USB Device Connecting a USB DeviceTo connect a USB device Connecting a USB Device Connecting Speakers to the Headphone Jack Connecting External SpeakersTo connect external speakers Connecting Microphone to Microphone Jack Connecting an External MicrophoneTo connect an external microphone Change text in this variable definition to document title To display the Sony Notebook Setup screen Displaying the Sony Notebook Setup Screen Sony Notebook Setup Screen Tab Description Sony Notebook Setup tabs Viewing the Power Management status icons Controlling Power ManagementActivating the Power Management toolbar Customizing Power Management settings Power Management profiles Icon Description Word Processing Power Management commandsSpreadsheet Communications Standby Mode Conserving battery powerHibernate Mode To activate the battery information toolbar Displaying Battery InformationBattery icon descriptions Battery Icon Battery Status Battery Information Window Displaying detailed battery information Customizing the Battery Information toolbar and alarm system Selecting the Display Mode Intel 82815 Graphics Controller Properties Screen To change the window design Changing the window design of Sony software Adding Memory Precautions and Procedures Change text in this variable definition to document title Screws on Bottom of Notebook Installing a Memory ModuleLifting the Keyboard Turning the Keyboard Replacing the Keyboard Installing the Memory Module Change text in this variable definition to document title Removing a Memory Module Change text in this variable definition to document title Adobe Acrobat Reader OverviewAmerica Online CompuServe DVgate Drag’n Drop CDJogDial Utility Microsoft Word Netscape Communicator PowerPanelNorton AntiVirus OpenMG Jukebox Quicken Prodigy InternetQuickTime RealJukebox RealProducer G2 Vaio Action SetupSmart Capture Smart Connect WinDVD VisualFlowInterVideo, Inc DVgate Installing the DVgate plug-inTo defragment a partition DVgate plug-in for Adobe Premiere Change text in this variable definition to document title MovieShaker Create a movie using ShakerImporting images and sound clips Main Window Shaker Tray Editing clips and scenesWorking Panel Saving a movie OpenMG Jukebox Electronic Music Distribution EMD services100 To start OpenMG Jukebox OpenMG Jukebox 2.0 Basic Features101 Player control buttons Tutorial tab To record a CDFile Tree view URL drop-down list 102 103 To transfer songs check-in/check-outCD tab screen 104 Check-outCheck-In/Out tab screen Check-in Additional OpenMG Jukebox features105 106 PictureGear Using Panorama MakerManaging your pictures Creating a photo album 108 Making still images and panoramic from Mpeg Smart Capture Mode indicator Help button109 Smart Capture main window 110 Using Still mode Still Image Options window 111 Effect Setting window Capturing a picture in Still mode112 113 Managing pictures in Still modeStill Viewer window 114 Using Net Movie modeRecording Options window 115 Capturing a movie in Net Movie mode 116 Managing your movie in Net Movie modeMovie Player window Compression Settings when Uploading window Using ImageStationUploading with Movie Player 117 Uploading with Still Viewer ImageStation Login window118 Image Uploader window 119 To use VisualFlow VisualFlow120 Application Recovery CDs Application, Driver, and System Recovery CDsDriver Recovery CDs System Recovery CDs Using the Application Recovery CDs Using Your Recovery CDsTo use the Application Recovery CDs 122 Using the System Recovery CDs Using the Driver Recovery CDsTo use the Driver Recovery CDs To repair software applications using Vaio Support Agent If your notebook does not start from the Recovery CD To use the System Recovery CDs124 125 Recovering Microsoft Word 126 Software Support Information Sony Applications RealJukebox, RealPlayer, RealProducer G2Windows Operating System, Word 127 128 Sony Service Center My notebook does not start Troubleshooting Your Notebook129 130 My notebook starts, but my system doesn’t start properly 131 My notebook is unstable My notebook stops responding or does not shut downSound of my notebook’s fan is too loud 132 Cannot remove the disc Troubleshooting the Docking Station133 134 Disc tray does not eject even after I press the Eject button Want to change the video resolution of my display Troubleshooting the LCD ScreenMy LCD screen is blank My LCD screen continues to show the previous screen Pointer does not move while using the Touchpad or Mouse Troubleshooting the Mouse and TouchpadMy mouse does not work My touchpad does not work properly My floppy disk drive can not write to a floppy disk Troubleshooting Drives, PC Cards, and Peripheral DevicesMy optical drive is not playing my CD or DVD properly 137 My PC Card does not work My optical drive tray does not open138 My software program stops responding or crashes Troubleshooting the SoftwareApplication cannot find a file while a PC Card is inserted 139 My modem does not work Troubleshooting the ModemMy modem connection is slow 140 My speakers have no sound Troubleshooting AudioMy microphone does not work 141 Cannot print Troubleshooting the Printer142 Sony PC Support Support Options143 Calling Sony Customer Support Sony Fax-on-Demand144 To use the Quick Fix Wizard Vaio Support Agent145 Vaio Support Agent main window 146 147 To use Common Solutions 148 Common Solutions dialog box 1st level To use Support Central Common Solutions dialog box 2nd level149 Support Central Welcome 150 Support Central Registration 151 152 Support Central Current Issues 153 About automatic updatesSupport Central Support Wizard Agent Status Update Update notification154 155 Vaio Support Agent propertiesVaio Support Agent Properties window 156 157 Index 158 159 LCD 160 161 137