Getting Help
Sony provides you with several support options to answer questions about your VAIO notebook or the preinstalled software. Refer to these resources in the order they are listed.
Support Options
1VAIO® User Guide and VAIO® Quick Start
The online VAIO® User Guide and printed VAIO® Quick Start provide you with information on how to maximize your notebook capabilities and solve common problems. To access the online user guide, click Start in the Windows® taskbar, select Help Center and VAIO Documentation. The quick start is supplied with your notebook.
2Manuals and online help files that may accompany your preinstalled software
Most of the manuals for preinstalled software are located on your hard disk drive as online help files. You can access the online help files from the Help menu in the specific application. A printed manual is available for some applications.
3VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your applications, network settings, and other important software settings. When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states.
4Sony PC Support
Provides instant access to information on commonly encountered problems. Enter a description of your problem and the Knowledge Database searches for the corresponding solutions online. You can access the Sony PC Support at: http://www.sony.com/pcsupport.
