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Sony Notebook Computer manual Index, Troubleshooting the Mouse and Touchpad, Getting Help

Models: Notebook Computer

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Troubleshooting the Mouse and Touchpad

Troubleshooting the Mouse and Touchpad	.............136
Troubleshooting Drives, PC Cards, and Peripheral De-
vices	137
Troubleshooting the Software	139
Troubleshooting the Modem	140
Troubleshooting Audio	141
Troubleshooting the Printer	142
Getting Help	143
Support Options	143
VAIO Support Agent	145
To use the Quick Fix Wizard	145
To use Common Solutions	147
To use Support Central	149
About automatic updates	153
Index	157

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Sony Notebook Computer Index, Troubleshooting the Mouse and Touchpad, Troubleshooting Drives, PC Cards, and Peripheral De

Contents

Using the Center Jog Dial Control Using Your VAIO NotebookUsing the Keyboard Using the TouchpadConnecting the Optional Docking Station Connecting Peripheral DevicesConnecting an External Microphone Displaying the Sony Notebook Setup ScreenDisplaying Battery Information Controlling Power ManagementSelecting the Display Mode Precautions and ProceduresApplication, Driver, and System Recovery CDs TroubleshootingIndex Troubleshooting the Mouse and TouchpadTroubleshooting Drives, PC Cards, and Peripheral De Getting HelpChange text in this variable definition to document title Welcome Change text in this variable definition to document title This section describes the following aspects of your new computer Using Your VAIO NotebookUsing the Keyboard Keyboard Change text in this variable definition to document titleDescription The notebook keyboard keysOperator keys DescriptionIndicator lights IndicatorsIndicator FunctionLight The Windows key in combination with other keysCombination FunctionThe Fn key in combination with other keys Combination FeatureFunctionsCombination FunctionCombination FeatureFunctions LCD and external displayDescriptions Using the TouchpadActions Change text in this variable definition to document title To insert a PC Card Using PC CardsTo remove a PC Card 6 Gently grasp the card and pull it out Using PC CardsConnecting with an i.LINK cable Connecting VAIO ComputersSee Smart Connect online help for more information Change text in this variable definition to document titleIf your notebook is connected to the optional docking station Change text in this variable definition to document title Set the i.LINK network switch to the unmarked sideJog Dial Utility icon or in the task tray and click Help Topics VAIO Action SetupVAIO Action Setup Using the center Jog Dial control Using the Center Jog Dial ControlUsing Launcher mode Launcher modeUsing Guide mode Guide ModeUsing the center Jog Dial control with Sony software Using a dialog box Using the center Jog Dial control with other softwareWhat is MagicGate media? Using Memory Stick MediaTypes of Memory Stick media To insert a Memory Stick mediaTo remove a Memory Stick media To view the contents of Memory Stick mediaFormatting a Memory Stick media Write-protecting a Memory Stick mediaLOCK LOCKCautions on Memory Stick media Notes on Memory Stick mediaDo not allow the media to get wet Normal mode Using Power Saving ModesStandby mode Hibernate modeTime required to return to normal mode To return to Normal modeUsing a Phone Line Change text in this variable definition to document title Using the LANConnecting to LAN Connecting the Optional Docking Station Connecting Peripheral DevicesFloppy disk drive 1 Left leverChange text in this variable definition to document title Back PanelDC In indicator Connecting the notebook to the docking stationUNDOCK switch Optical driveSecuring the Notebook to the Docking Station Disconnecting the notebook from the docking stationLatching the Notebook to the Docking Station Disconnecting the docking station when the notebook is on Disconnecting the docking station when the notebook is offDisconnecting the docking station when the notebook is off Connecting Peripheral DevicesRemoving the Notebook from the Docking Station Disconnecting the docking station when the notebook is onReleasing the Notebook from the Docking Station From the Start menu Using the UNDOCK switchChange text in this variable definition to document title UNDOCK switchUNDOCK Switch To remove a floppy disk Connecting the Floppy Disk DriveTo insert a floppy disk Keep floppy disks away from magnets Notes on handling floppy disksKeep floppy disks away from direct sunlight and other heat sources Change text in this variable definition to document titleTo insert a disc Connecting an Optical DriveInserting Disc Playing a DVDCleaning Handling and cleaning CD and DVD mediaWriting data to CD-R/RW media HandlingDo not strike or shake the notebook while writing data to a disc Change text in this variable definition to document titleBeware of the following To connect a printer Connecting a PrinterTo a parallel port To USB portsChange text in this variable definition to document title Connecting a USB PrinterPower cord To USB port Printer USB printer cable not supplied To connect a digital video camera recorder Connecting an i.LINK* DeviceChange text in this variable definition to document title Connecting Digital Video Camera RecorderDigital video camera recorder To DV In/Out To S400 i.LINK i.LINK cable optionalConnecting an i.LINK Device Using the notebook Connecting an External DisplayUsing the docking station To connect a monitorTo connect a projector Using the notebookConnecting an External Display Connecting projector Using the docking stationTo Headphones Projector Audio cable Power cord RGB signal cable Change text in this variable definition to document titleTo select a display Projector Power cord To Headphones Audio cable RGB signal cableUsing the notebook Connecting a USB DeviceUsing the docking station To connect a USB deviceConnecting a USB Device Connecting Speakers to the Headphone Jack Connecting External SpeakersTo connect external speakers Change text in this variable definition to document titleConnecting an External Microphone Connecting an External MicrophoneConnecting Microphone to Microphone Jack To connect an external microphoneChange text in this variable definition to document title To display the Sony Notebook Setup screen Displaying the Sony Notebook Setup ScreenCustomizing Your VAIO Notebook Change text in this variable definition to document title Sony Notebook Setup Screen4 After you finish making your changes, click OK Description Sony Notebook Setup tabsActivating the Power Management toolbar Controlling Power ManagementViewing the Power Management status icons Customizing Power Management settings Power Management profilesDisable Power Management Maximum Battery LifeAC Power Icon DescriptionIcon Description Power Management commandsWord Processing SpreadsheetStandby Mode Conserving battery powerHibernate Mode Icon DescriptionTo activate the battery information toolbar Displaying Battery InformationBattery icon descriptions Battery IconBattery Icon Displaying detailed battery informationBattery Status Battery Information WindowDisplaying Battery Information Customizing the Battery Information toolbar and alarm systemSelecting the Display Mode 5 Click the Driver Configuration tab To change the window design Changing the window design of Sony softwareAdding Memory Precautions and ProceduresElectrostatic discharge ESD can damage disk drives and other components. Perform the procedures described below only at an ESD workstation. If such a station is not available, do not work in a carpeted area, and do not handle materials that produce or hold static electricity cellophane wrappers, for example. Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Installing a Memory Module 7 Remove the memory module from its packaging Replacing the Keyboard Installing a Memory ModuleInstalling the Memory Module Change text in this variable definition to document title 1 Perform steps 1 to 5 in the “Installing a Memory Module” section Removing a Memory Module4 Perform steps 8 and 9 in the “Installing a Memory Module” section 3 Remove the memory moduleChange text in this variable definition to document title Overview About the Software on Your NotebookCompuServe Interactive Services Inc Adobe Acrobat ReaderDVgate Drag’n Drop CDSony Electronics Inc JogDial UtilityNetscape Communicator PowerPanelNetscape Communications Corporation Norton AntiVirusProdigy Communications Corporation Prodigy InternetQuicken Intuit, IncRealProducer G2 VAIO Action SetupRealNetworks Inc Smart CaptureSony Electronics Inc VisualFlowWinDVD InterVideo, IncInstalling the DVgate plug-in DVgateTo defragment a partition DVgate plug-in for Adobe PremiereChange text in this variable definition to document title Importing images and sound clips MovieShakerCreate a movie using Shaker Editing clips and scenes Saving a movie Electronic Music Distribution EMD services OpenMG JukeboxTo start OpenMG Jukebox Menu bar To record a CDFile List view Displays OpenMG Jukebox menusCD tab screen To transfer songs check-in/check-outCheck-out Check-in Additional OpenMG Jukebox featuresNotes on using Portable Players Using Panorama Maker PictureGearManaging your pictures Creating a photo albumMaking still images and panoramic from MPEG 5 Help button Smart Capture1 Mode indicator 2 Mode dial Using Still mode7 Application Switch drop-down list 6 Capture buttonThe Still Image Options window has four tabs Change text in this variable definition to document title Capturing a picture in Still modeEffect Setting window Still Viewer window Managing pictures in Still modeUsing Net Movie mode Capturing a movie in Net Movie mode Movie Player window Managing your movie in Net Movie modeUploading with Movie Player Using ImageStationUploading with Still Viewer Smart Capture To use VisualFlow VisualFlowApplication Recovery CDs Application, Driver, and System Recovery CDsDriver Recovery CDs System Recovery CDsTo use the Application Recovery CDs Using Your Recovery CDsUsing the Application Recovery CDs Using the System Recovery CDs Using the Driver Recovery CDsTo use the Driver Recovery CDs To repair software applications using VAIO Support AgentIf your notebook does not start from the Recovery CD To use the System Recovery CDsRecovering Microsoft Word Adobe Acrobat Reader Software Support InformationAmerica Online CompuServeQuicken Prodigy InternetQuickTime RealJukebox, RealPlayer, RealProducer G2Change text in this variable definition to document title Sony Service CenterWinDVD My notebook does not start TroubleshootingTroubleshooting Your Notebook My notebook starts, but my system doesn’t start properly 1 Press F2. The BIOS Setup menu appearsIf a non-bootable floppy disk is in the drive, proceed as follows My notebook is unstable My notebook stops responding or does not shut down1 Close all open applications The sound of my notebook’s fan is too loudI cannot remove the disc Troubleshooting the Docking StationChange text in this variable definition to document title The disc tray does not eject even after I press the Eject buttonI want to change the video resolution of my display Troubleshooting the LCD ScreenMy LCD screen is blank My LCD screen continues to show the previous screenThe pointer does not move while using the Touchpad or Mouse Troubleshooting the Mouse and TouchpadMy mouse does not work My touchpad does not work properlyMy optical drive is not playing my CD or DVD properly Troubleshooting Drives, PC Cards, and Peripheral DevicesMy floppy disk drive can not write to a floppy disk My PC Card does not work My optical drive tray does not openMake sure the notebook is turned on The application cannot find a file while a PC Card is inserted Troubleshooting the SoftwareMy software program stops responding or crashes My modem connection is slow Troubleshooting the ModemMy modem does not work My microphone does not work Troubleshooting AudioMy speakers have no sound I cannot print Troubleshooting the PrinterSupport Options Getting Help1 VAIO User Guide and VAIO Quick Start 3 VAIO Support Agent6 Calling Sony Customer Support 5 Sony Fax-on-DemandTo use the Quick Fix Wizard VAIO Support AgentTo use the Quick Fix Wizard, follow these steps Quick Fix Wizard Begin VAIO Support Agent Diagnostics dialog box To use Common SolutionsChange text in this variable definition to document title Common Solutions dialog box 1st levelTo use Support Central 1 Connect to the Internet Support Central Registration page VAIO Support AgentChange text in this variable definition to document title Support Central Current Issues pageSupport Central Support Wizard page About automatic updatesUpdate notification VAIO Support Agent properties Change text in this variable definition to document title Index Page Index