To use Support Central, 149 | Sony Notebook Computer guide

VAIO Support Agent

Common Solutions dialog box (2nd level)

4Select the appropriate SupportAction from the list.

5Click Run or double-click the desired SupportAction. The available SupportActions are shown in bold type.

✍You cannot undo One-Click Fixes.

To use Support Central

The Support Central feature uses Internet resources to help you fix your software. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest software updates for your protected software. Support Central also lets you contact live support agents for additional help.

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Sony Notebook Computer manual To use Support Central, 149, Common Solutions dialog box 2nd level

Contents

Welcome Using Your Vaio Notebook Connecting Peripheral Devices About the Software on Your Notebook Troubleshooting 129 Index 143 Change text in this variable definition to document title Welcome Change text in this variable definition to document title Using the Keyboard Using Your Vaio Notebook Keyboard Key Description Key Description Indicator lights IndicatorsIndicator Function Light Combination Function Windows key in combination with other keys Fn key in combination with other keys Combination FeatureFunctions Functions FeatureCombination Touchpad Using the TouchpadActions Descriptions Change text in this variable definition to document title Inserting PC Card Using PC CardsTo insert a PC Card Removing PC Card To remove a PC Card Gently grasp the card and pull it out Connecting with an i.LINK cable Connecting Vaio Computers Link Network Switch Set the i.LINK network switch to the unmarked side Vaio Action Setup Center Jog Dial Control Using the Center Jog Dial ControlUsing the center Jog Dial control Jog Dial Launcher Launcher modeUsing Launcher mode Using the center Jog Dial control with Sony software Guide ModeUsing Guide mode Jog Dial Guide Jog Dial Guide Dialog Box Using the center Jog Dial control with other softwareUsing a dialog box What is MagicGate media? Using Memory Stick MediaTypes of Memory Stick media To insert a Memory Stick media To remove a Memory Stick media To view the contents of Memory Stick media Formatting a Memory Stick media Using the Write-protect TabWrite-protecting a Memory Stick media Using Memory Stick Media Change text in this variable definition to document title Normal mode Using Power Saving ModesStandby mode Hibernate mode To return to Normal mode Plugging Phone Cable into Phone Jack Using a Phone Line Connecting to LAN Using the LAN Connecting the Optional Docking Station Connecting Peripheral Devices Left Left lever Floppy disk driveBack Panel Right Connecting the notebook to the docking stationOptical drive DC In indicator Undock switch Right lever Securing the Notebook to the Docking Station Disconnecting the notebook from the docking stationLatching the Notebook to the Docking Station Disconnecting the docking station when the notebook is off Removing the Notebook from the Docking Station Disconnecting the docking station when the notebook is onReleasing the Notebook from the Docking Station From the Start menu Using the Undock switchDocking Indicator Light Undock switch To insert a floppy disk Connecting the Floppy Disk DriveTo remove a floppy disk Inserting Floppy Disk Removing Floppy Disk Inserting a Disc Connecting an Optical DriveTo insert a disc Inserting Disc Playing a DVD Cleaning Handling and cleaning CD and DVD mediaWriting data to CD-R/RW media Handling Change text in this variable definition to document title Connecting a Printer to the Docking Station Connecting a PrinterTo connect a printer To a parallel port Connecting a USB Printer To connect a digital video camera recorder Connecting an i.LINK* Device Connecting Digital Video Camera Recorder Connecting an i.LINK Device Using the notebook Connecting an External DisplayUsing the docking station Connecting Monitor To connect a projector Connecting an External Display Connecting projector To select a display To connect a USB device Connecting a USB DeviceConnecting USB Device Connecting a USB Device To connect external speakers Connecting External SpeakersConnecting Speakers to the Headphone Jack To connect an external microphone Connecting an External MicrophoneConnecting Microphone to Microphone Jack Change text in this variable definition to document title To display the Sony Notebook Setup screen Displaying the Sony Notebook Setup Screen Sony Notebook Setup Screen Tab Description Sony Notebook Setup tabs Activating the Power Management toolbar Controlling Power ManagementViewing the Power Management status icons Customizing Power Management settings Power Management profiles Icon Description Word Processing Power Management commandsSpreadsheet Communications Hibernate Mode Conserving battery powerStandby Mode To activate the battery information toolbar Displaying Battery InformationBattery icon descriptions Battery Icon Battery Status Battery Information Window Displaying detailed battery information Customizing the Battery Information toolbar and alarm system Selecting the Display Mode Intel 82815 Graphics Controller Properties Screen To change the window design Changing the window design of Sony software Adding Memory Precautions and Procedures Change text in this variable definition to document title Lifting the Keyboard Installing a Memory ModuleScrews on Bottom of Notebook Turning the Keyboard Replacing the Keyboard Installing the Memory Module Change text in this variable definition to document title Removing a Memory Module Change text in this variable definition to document title Adobe Acrobat Reader OverviewAmerica Online CompuServe DVgate Drag’n Drop CDJogDial Utility Microsoft Word Netscape Communicator PowerPanelNorton AntiVirus OpenMG Jukebox Quicken Prodigy InternetQuickTime RealJukebox RealProducer G2 Vaio Action SetupSmart Capture Smart Connect InterVideo, Inc VisualFlowWinDVD DVgate Installing the DVgate plug-inTo defragment a partition DVgate plug-in for Adobe Premiere Change text in this variable definition to document title MovieShaker Create a movie using ShakerImporting images and sound clips Main Window Working Panel Editing clips and scenesShaker Tray Saving a movie 100 Electronic Music Distribution EMD servicesOpenMG Jukebox 101 OpenMG Jukebox 2.0 Basic FeaturesTo start OpenMG Jukebox Player control buttons Tutorial tab To record a CDFile Tree view URL drop-down list 102 CD tab screen To transfer songs check-in/check-out103 Check-In/Out tab screen Check-out104 105 Additional OpenMG Jukebox featuresCheck-in 106 PictureGear Using Panorama MakerManaging your pictures Creating a photo album 108 Making still images and panoramic from Mpeg Smart Capture Mode indicator Help button109 Smart Capture main window 110 Using Still mode Still Image Options window 111 112 Capturing a picture in Still modeEffect Setting window Still Viewer window Managing pictures in Still mode113 Recording Options window Using Net Movie mode114 115 Capturing a movie in Net Movie mode Movie Player window Managing your movie in Net Movie mode116 Compression Settings when Uploading window Using ImageStationUploading with Movie Player 117 Uploading with Still Viewer ImageStation Login window118 Image Uploader window 119 120 VisualFlowTo use VisualFlow Application Recovery CDs Application, Driver, and System Recovery CDsDriver Recovery CDs System Recovery CDs Using the Application Recovery CDs Using Your Recovery CDsTo use the Application Recovery CDs 122 Using the System Recovery CDs Using the Driver Recovery CDsTo use the Driver Recovery CDs To repair software applications using Vaio Support Agent 124 To use the System Recovery CDsIf your notebook does not start from the Recovery CD 125 Recovering Microsoft Word 126 Software Support Information Sony Applications RealJukebox, RealPlayer, RealProducer G2Windows Operating System, Word 127 128 Sony Service Center 129 Troubleshooting Your NotebookMy notebook does not start 130 My notebook starts, but my system doesn’t start properly 131 My notebook is unstable My notebook stops responding or does not shut downSound of my notebook’s fan is too loud 132 133 Troubleshooting the Docking StationCannot remove the disc 134 Disc tray does not eject even after I press the Eject button Want to change the video resolution of my display Troubleshooting the LCD ScreenMy LCD screen is blank My LCD screen continues to show the previous screen Pointer does not move while using the Touchpad or Mouse Troubleshooting the Mouse and TouchpadMy mouse does not work My touchpad does not work properly My floppy disk drive can not write to a floppy disk Troubleshooting Drives, PC Cards, and Peripheral DevicesMy optical drive is not playing my CD or DVD properly 137 138 My optical drive tray does not openMy PC Card does not work My software program stops responding or crashes Troubleshooting the SoftwareApplication cannot find a file while a PC Card is inserted 139 My modem does not work Troubleshooting the ModemMy modem connection is slow 140 My speakers have no sound Troubleshooting AudioMy microphone does not work 141 142 Troubleshooting the PrinterCannot print 143 Support OptionsSony PC Support 144 Sony Fax-on-DemandCalling Sony Customer Support To use the Quick Fix Wizard Vaio Support Agent145 Vaio Support Agent main window 146 147 To use Common Solutions 148 Common Solutions dialog box 1st level 149 Common Solutions dialog box 2nd levelTo use Support Central Support Central Welcome 150 Support Central Registration 151 152 Support Central Current Issues Support Central Support Wizard About automatic updates153 154 Update notificationAgent Status Update Vaio Support Agent Properties window Vaio Support Agent properties155 156 157 Index 158 159 LCD 160 161 137