To use Common Solutions, 147 | Sony Notebook Computer specification

VAIO Support Agent

Quick Fix Wizard: Begin VAIO Support Agent Diagnostics dialog box

To use Common Solutions

Common Solutions offers automated, One-Click Fixes to repair common software problems. These solutions can integrate information such as knowledge base articles and Frequently Asked Questions (FAQs). You can run One-Click Fixes directly from VAIO Support Agent or from a Web browser.

1Click the Common Solutions button. The Common Solutions dialog box appears.

2Double-click on the desired category to expand and view available SupportActions.

❑VAIO Support Local Server (C:/program files/support.com...) provides a list of SupportActions available on your notebook’s hard disk drive.

❑VAIO Support Local Server (http://sdcglobal4.sel.sony.com...) provides a list of SupportActions available from the Internet.

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Sony Notebook Computer manual To use Common Solutions, 147

Contents

Welcome Using Your Vaio Notebook Connecting Peripheral Devices About the Software on Your Notebook Troubleshooting 129 Index 143 Change text in this variable definition to document title Welcome Change text in this variable definition to document title Using the Keyboard Using Your Vaio Notebook Keyboard Key Description Key Description Light IndicatorsIndicator lights Indicator Function Combination Function Windows key in combination with other keys Fn key in combination with other keys Combination FeatureFunctions Feature CombinationFunctions Using the Touchpad Actions DescriptionsTouchpad Change text in this variable definition to document title Using PC Cards To insert a PC CardInserting PC Card Removing PC Card To remove a PC Card Gently grasp the card and pull it out Connecting with an i.LINK cable Connecting Vaio Computers Link Network Switch Set the i.LINK network switch to the unmarked side Vaio Action Setup Using the Center Jog Dial Control Using the center Jog Dial controlCenter Jog Dial Control Launcher mode Using Launcher modeJog Dial Launcher Jog Dial Guide Guide ModeUsing the center Jog Dial control with Sony software Using Guide mode Using the center Jog Dial control with other software Using a dialog boxJog Dial Guide Dialog Box To insert a Memory Stick media Using Memory Stick MediaWhat is MagicGate media? Types of Memory Stick media To remove a Memory Stick media To view the contents of Memory Stick media Using the Write-protect Tab Write-protecting a Memory Stick mediaFormatting a Memory Stick media Using Memory Stick Media Change text in this variable definition to document title Hibernate mode Using Power Saving ModesNormal mode Standby mode To return to Normal mode Plugging Phone Cable into Phone Jack Using a Phone Line Connecting to LAN Using the LAN Connecting the Optional Docking Station Connecting Peripheral Devices Left lever Floppy disk drive Back PanelLeft Connecting the notebook to the docking station Optical drive DC In indicator Undock switch Right leverRight Disconnecting the notebook from the docking station Latching the Notebook to the Docking StationSecuring the Notebook to the Docking Station Disconnecting the docking station when the notebook is off Disconnecting the docking station when the notebook is on Releasing the Notebook from the Docking StationRemoving the Notebook from the Docking Station Using the Undock switch Docking Indicator LightFrom the Start menu Undock switch Inserting Floppy Disk Connecting the Floppy Disk DriveTo insert a floppy disk To remove a floppy disk Removing Floppy Disk Connecting an Optical Drive To insert a discInserting a Disc Inserting Disc Playing a DVD Handling Handling and cleaning CD and DVD mediaCleaning Writing data to CD-R/RW media Change text in this variable definition to document title To a parallel port Connecting a PrinterConnecting a Printer to the Docking Station To connect a printer Connecting a USB Printer To connect a digital video camera recorder Connecting an i.LINK* Device Connecting Digital Video Camera Recorder Connecting an i.LINK Device Connecting Monitor Connecting an External DisplayUsing the notebook Using the docking station To connect a projector Connecting an External Display Connecting projector To select a display Connecting a USB Device Connecting USB DeviceTo connect a USB device Connecting a USB Device Connecting External Speakers Connecting Speakers to the Headphone JackTo connect external speakers Connecting an External Microphone Connecting Microphone to Microphone JackTo connect an external microphone Change text in this variable definition to document title To display the Sony Notebook Setup screen Displaying the Sony Notebook Setup Screen Sony Notebook Setup Screen Tab Description Sony Notebook Setup tabs Controlling Power Management Viewing the Power Management status iconsActivating the Power Management toolbar Customizing Power Management settings Power Management profiles Icon Description Communications Power Management commandsWord Processing Spreadsheet Conserving battery power Standby ModeHibernate Mode Battery Icon Battery Status Displaying Battery InformationTo activate the battery information toolbar Battery icon descriptions Battery Information Window Displaying detailed battery information Customizing the Battery Information toolbar and alarm system Selecting the Display Mode Intel 82815 Graphics Controller Properties Screen To change the window design Changing the window design of Sony software Adding Memory Precautions and Procedures Change text in this variable definition to document title Installing a Memory Module Screws on Bottom of NotebookLifting the Keyboard Turning the Keyboard Replacing the Keyboard Installing the Memory Module Change text in this variable definition to document title Removing a Memory Module Change text in this variable definition to document title CompuServe OverviewAdobe Acrobat Reader America Online Microsoft Word Drag’n Drop CDDVgate JogDial Utility OpenMG Jukebox PowerPanelNetscape Communicator Norton AntiVirus RealJukebox Prodigy InternetQuicken QuickTime Smart Connect Vaio Action SetupRealProducer G2 Smart Capture VisualFlow WinDVDInterVideo, Inc DVgate plug-in for Adobe Premiere Installing the DVgate plug-inDVgate To defragment a partition Change text in this variable definition to document title Main Window Create a movie using ShakerMovieShaker Importing images and sound clips Editing clips and scenes Shaker TrayWorking Panel Saving a movie Electronic Music Distribution EMD services OpenMG Jukebox100 OpenMG Jukebox 2.0 Basic Features To start OpenMG Jukebox101 102 To record a CDPlayer control buttons Tutorial tab File Tree view URL drop-down list To transfer songs check-in/check-out 103CD tab screen Check-out 104Check-In/Out tab screen Additional OpenMG Jukebox features Check-in105 106 Creating a photo album Using Panorama MakerPictureGear Managing your pictures 108 Making still images and panoramic from Mpeg Smart Capture main window Mode indicator Help buttonSmart Capture 109 110 Using Still mode Still Image Options window 111 Capturing a picture in Still mode Effect Setting window112 Managing pictures in Still mode 113Still Viewer window Using Net Movie mode 114Recording Options window 115 Capturing a movie in Net Movie mode Managing your movie in Net Movie mode 116Movie Player window 117 Using ImageStationCompression Settings when Uploading window Uploading with Movie Player Image Uploader window ImageStation Login windowUploading with Still Viewer 118 119 VisualFlow To use VisualFlow120 System Recovery CDs Application, Driver, and System Recovery CDsApplication Recovery CDs Driver Recovery CDs 122 Using Your Recovery CDsUsing the Application Recovery CDs To use the Application Recovery CDs To repair software applications using Vaio Support Agent Using the Driver Recovery CDsUsing the System Recovery CDs To use the Driver Recovery CDs To use the System Recovery CDs If your notebook does not start from the Recovery CD124 125 Recovering Microsoft Word 126 Software Support Information 127 RealJukebox, RealPlayer, RealProducer G2Sony Applications Windows Operating System, Word 128 Sony Service Center Troubleshooting Your Notebook My notebook does not start129 130 My notebook starts, but my system doesn’t start properly 131 132 My notebook stops responding or does not shut downMy notebook is unstable Sound of my notebook’s fan is too loud Troubleshooting the Docking Station Cannot remove the disc133 134 Disc tray does not eject even after I press the Eject button My LCD screen continues to show the previous screen Troubleshooting the LCD ScreenWant to change the video resolution of my display My LCD screen is blank My touchpad does not work properly Troubleshooting the Mouse and TouchpadPointer does not move while using the Touchpad or Mouse My mouse does not work 137 Troubleshooting Drives, PC Cards, and Peripheral DevicesMy floppy disk drive can not write to a floppy disk My optical drive is not playing my CD or DVD properly My optical drive tray does not open My PC Card does not work138 139 Troubleshooting the SoftwareMy software program stops responding or crashes Application cannot find a file while a PC Card is inserted 140 Troubleshooting the ModemMy modem does not work My modem connection is slow 141 Troubleshooting AudioMy speakers have no sound My microphone does not work Troubleshooting the Printer Cannot print142 Support Options Sony PC Support143 Sony Fax-on-Demand Calling Sony Customer Support144 Vaio Support Agent main window Vaio Support AgentTo use the Quick Fix Wizard 145 146 147 To use Common Solutions 148 Common Solutions dialog box 1st level Common Solutions dialog box 2nd level To use Support Central149 Support Central Welcome 150 Support Central Registration 151 152 Support Central Current Issues About automatic updates 153Support Central Support Wizard Update notification Agent Status Update154 Vaio Support Agent properties 155Vaio Support Agent Properties window 156 157 Index 158 159 LCD 160 161 137