Tektronix 340 manual If you need help, Customer Support Hotline, Printer service

Chapter

6 Troubleshooting

If you need help

If you need assistance, contact your local Tektronix dealer or sales representative, Tektronix Customer Support Hotline, the Tektronix Bulletin Board Service (BBS), or Tektronix’ interactive fax system (HAL).

Customer Support Hotline

If your problem is still not resolved after first trying the suggestions in this Troubleshooting chapter, call the Tektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100(from 6:00 am to 5:00 pm PST).

For technical support outside the United States and Canada, contact your local Tektronix dealer or local Tektronix office.

Printer service

If your printer needs service, call 1-800-835-6100in the United States, from 6:00 am to 5:00 pm PST. Outside the U.S., contact your Tektronix dealer or local Tektronix office.

The Tektronix Bulletin Board Service

The Tektronix Bulletin Board Service (BBS) is available for direct downloading of the latest versions of printer drivers, utilities, and files. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the files you want.

To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.

User Manual 6-1