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Tektronix manual Troubleshooting 18Phaser 340 Color Printer

Models: 340

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6Troubleshooting

6-18Phaser 340 Color Printer

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Tektronix manual Troubleshooting 18Phaser 340 Color Printer

Contents

Phaser Color Printer Page Page Phaser 340 Warranty Terms in manual Caution Users safety summaryPage Contents Printing Viii Phaser 340 Color PrinterCaring for Your Printer Phaser 340 Color Printer TroubleshootingTechnical Notes Front PanelMoving Your Printer Xii Phaser 340 Color PrinterRegulatory Information Index Introduction Introduction Introduction Introduction At a glance Getting Set UpChecking the inventory Getting Set Up9101-01b Optional accessories 9101-70a Touring the printer Registering the printer Quick-Start Installation guide Setting up the printerRemoving the packing material Installing the optional Lower Paper Tray Assembly 10Phaser 340 Color Printer Installing the optional Phaser CopystationUnlocking the transit restraint 12Phaser 340 Color Printer Installing the maintenance trayClose the front cover Loading ink sticks 14Phaser 340 Color PrinterOfﬁce paper, letterhead, and label stock printing Selecting a media tray conﬁgurationTransparency printing Loading media trays Media Sampler kit 16Phaser 340 Color PrinterLoading paper and transparency trays 18Phaser 340 Color Printer Loading the Lower Paper Tray Assembly9101-56 20Phaser 340 Color Printer Printer ports Connecting the printerScsi standard 22Phaser 340 Color Printer Scsi connections PhaserShare network and serial connectionsParallel connection 24Phaser 340 Color PrinterParallel 115 Turning on the printerAs the printer warms up 26Phaser 340 Color PrinterTurning off the Startup Front panel controls Accessing the front panel menuSelecting a language for the front panel 28Phaser 340 Color PrinterHelp Pages Overview 30Phaser 340 Color Printer Installing the printer’s softwareTK340172.PPD PC softwarePC Software for Microsoft Windows 32Phaser 340 Color PrinterGetting Set Up 34Phaser 340 Color Printer PC Software for Microsoft Windows 36Phaser 340 Color Printer Diskette AsetupGetting Set Up PC Updating the driver software for Windows NT 38Phaser 340 Color PrinterPlace all ﬁles at the top root level of the new diskette Stfplatform = 40Phaser 340 Color Printer From the Printer menu, select Remove Printer 42Phaser 340 Color Printer PC DOS and setting up portsMacintosh software PPD ﬁles for drivers and applications installs the following Using the installer to load software 46Phaser 340 Color Printer LaserWriter 8.x setupGetting Set Up 48Phaser 340 Color Printer If the LaserWriter 8.x driver is not installedNot Installed, as appropriate DEC OpenVMS AXP Phaser 340 GX driver50Phaser 340 Color Printer Workstation usersHome 52Phaser 340 Color Printer Installing optional fontsWhat next? Which platform? PrintingPrinting Printing from WindowsPrinting from Windows 3.1 and Windows NT Printing Reference Printing from a PC DOSPrinting from a Macintosh Printing from a Unix or VMS workstation Printing from speciﬁc applications Print quality modes Selecting print featuresSelecting print quality modes from the front panel Color correction Color correction mode DescriptionSelecting TekColor corrections from the front panel Color sampler charts All about media Media trays Establishing a default media tray optional Paper Tray Assembly is connected to the printer Media size Media weight and thicknessTray type Paper type Transparency Label media Paper grain Mm 0.2 10.45 Mm 0.35 200 mm 283 mm Margins and image areaMedia and ink handling tips Image orientationPrinting letterhead Printing transparencies Transparency quality tips Manual feed printing Sec Resident typefaces PostScript Fonts9101-64 Downloading Macintosh and TrueType fonts Resident typefaces PCL5Printer languages PostScript, HP-GL, PCL5 Installing Macintosh screen fontsGetting the best results Printing hintsApplication hints Tektronix supplies and softwareOverview Caring for Your PrinterCaring for Your Printer Adding inkPrinter ink sticks Ink handling tipsEmptying the waste tray When you open the front cover, the following message appears Printhead and invalidates the printer warranty Replacing the maintenance tray Replace Maintenance Tray All about media jams Locating jammed media Removing jammed media 9101-29 Cleaning pages Cleaning the printerCleaning supplies Reordering cleaning kit supplies Using isopropyl alcohol Problem type Solution Identifying cleaning solutionsCleaning for light stripes printhead 9101-49 20Phaser 340 Color Printer Cleaning for ink smears internal paper path Warming Up Cancel Cleaning for ink smears paper feed rollers 24Phaser 340 Color Printer Cleaning Update 9101-33 9101-32 Cleaning for ink smears paper exit path 28Phaser 340 Color Printer 9101-35 Cleaning Update 9101-36 9101-34 Cleaning for media tray jams media pick rollers 9101-27 Cleaning Remove Cleaning Tray 36Phaser 340 Color Printer Manually cleaning the upper pick roller Cleaning Update Manually Cleaning Rollers9101-53 9682-25 Replace the upper media tray in the printer Approximate time to complete 1 minutes Cleaning for lower tray jams paper-pick rollersOrder number Description Phaser 340 ColorStix solid ink sticks in the printerTektronix supplies the mark of quality Ordering printer suppliesPrinter supplies and accessories contd Supplies and AccessoriesInterface cables and adapters Order number Description Connectors and cable lengthSupplies and Accessories Customer Support Hotline Printer serviceTektronix Bulletin Board Service If you need helpTroubleshooting Online servicesFtp ftp.tek.com Using the automated fax systems Country Numbers Press # Your area code When Country Country code Fax number ﬁnishedMessage Action Front panel messagesMessageAction JamOpen Front CoverWaiting For Manual Symptom Solution Problems and solutionsPrinting in the Chooser set to Off Image quality problems contdImage prints in black-and-white instead of color SymptomSolutionNetwork problems Transmission Retry to Mode COM19600,N,8,1,P for serial port COM1Turn off Background Printing through the Chooser Ctrl-D. See the Phaser 340 Drivers and Utilities Operational hints Hint/Symptom SolutionOperational hints contd Hint/SymptomSolutionTroubleshooting 18Phaser 340 Color Printer Front panel overview Front PanelFront Panel Front panel buttons9101-66 Two-line display Power Error Front panel indicatorsIndicator Blinking Off Power Enabling and disabling the front panel menu Front panel menu map Press Printing Help Pages Technical NotesPrinting the front panel menu map 2Phaser 340 Color PrinterTechnical Notes Technical Notes a Printing the conﬁgurationPrinting the startup 4Phaser 340 Color PrinterEnabling and disabling the startup Printing the demonstration pages 6Phaser 340 Color PrinterPrinter standby modes 8Phaser 340 Color Printer Changing the Energy Star timeoutSelecting the cleaning page source Parallel port Parallel port signal descriptionsParallel port signal descriptions contd 12Phaser 340 Color Printer Printer tilt SpeciﬁcationsWidth 40 cm 15.75 Weight 32 kg 70 lbs Safety and emissionsHeight 33 cm 13 Depth Customizing your printer Extended features upgradeSerial number What to order Expanding Your Printing System Optional Lower Paper Tray AssemblyBeneﬁts of multiple media trays Optional media traysExpanding Your Printing System B Beneﬁts of upgrading memory Memory upgrades600 x 300 dpi upgrade Font upgradeBeneﬁts of networking the printer PhaserShare network cardsPhaserPrint Phaser CopystationPhaserSym Adding a hard disk for font storage Connecting one disk Only one disk can contain a Sys/Start ﬁle Connecting multiple disks Expanding Your Printing System 12Phaser 340 Color Printer Moving Your Printer Removing the maintenance trayMoving Your Printer Locking the transit restraintMoving Your Printer C Changing line voltage Declaration of conformity Regulatory InformationRegulatory Information FCC Class B warning for 115 VAC equipmentSection II Information on ingredients Material Safety Data SheetsMsds for ColorStix ink sticks Section I Product identiﬁcationSection VI Accidental release measures Section III Hazards identiﬁcationSection IV First aid measures Section V Fireﬁghting measuresSection XI Toxicological information Section Viii Exposure control-personal protectionSection IX Physical and chemical properties Section X Stability and reactivitySection XVI Other information Section Xiii Disposal considerationsSection XIV Transport information Section XV Regulatory informationMsds for silicone oil Silicone ﬂuid found in maintenance traySection Viii Exposure control personal protection Section V Fire ﬁghting measuresSection XI Ecological information Section X Toxicological informationSection XII Disposal considerations Epcra Reportable Ingredients None California Prop Not listed Index-1 IndexIndex-2Phaser 340 Color Printer Index-3 Index-4Phaser 340 Color Printer Index-5 Index-6Phaser 340 Color Printer Index-7 Sys/Start ﬁleIndex-8Phaser 340 Color Printer