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Problem Solving
Troubleshooting / Maintenance
If You Have Any of These Problems
Mode Symptom Possible Cause / Action Page
During Transmission
or Making Copies
Document doesn't
feed/multiple feed
1. Check that your document is free of staples and paper
clips, and that it is not greasy or torn.
2. Check that your document is the right type to send through
an ADF by consulting.
3. Check that the document is loaded properly. 24
Does not stamp
(For Facsimile)
Check Fax Parameter No. 4 and No. 28 settings. 112
113
Stamp too light
(For Facsimile)
Replace stamp or refill ink. 141
Transmission Copy
Quality or Copies
Quality
Vertical lines on the
transmitted/copied
document
Check own copy quality. If copy is OK, your machine has no
problem, report to the receiving party that they have a problem.
If copy is NG, clean the Document Scanning Area.
--
During Reception or
Making Copies
No recording paper Replenish the recording paper. 28
Recording paper
misfed
Remove the misfed paper. 32
Recording paper
doesn't advance into
machine
Make sure that there is paper in the Paper Tray. Follow the
instructions for loading paper.
28
Recording paper
doesn't eject after
printing
Check to see if the recording paper is jammed inside of the
machine.
32
Document auto
reduction doesn't work
Check Print Reduction settings. 50
Out of toner Replace the Toner Cartridge. 30
Communication No dial tone 1. Check the connection of the telephone line.
2. Check the telephone line.
22
No auto answer 1. Check the connection of the telephone line.
2. Check the Reception mode setting. (Fax Parameter No. 17)
3. If the Fax Parameter No. 13 (Auto Journal Print) is set to
“Valid” (default setting) and the machine is printing the
received document(s) from memory, which also happens to
be the 200th transaction, the machine will not automatically
answer until the Transaction Journal completes printing.
22
50
Cannot transmit or
receive
An information code will be shown on the display. Refer to the
information code table to find out the trouble and solution.
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