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Toshiba manual Appendix a Troubleshooting, Troubleshooting the GA-1120

Models: GA-1120

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Clearing the GA-1120	7-6

Managing Address Books	7-7

Printing a Conﬁguration page from the Control Panel	7-10

Maintaining optimal GA-1120 performance	7-11

Shutting down, rebooting, and restarting the GA-1120	7-11
Shutting down and rebooting the Fiery X3e	7-12
Restarting the GA-1120	7-13

Appendix A: Troubleshooting

Troubleshooting the GA-1120	A-1
Troubleshooting during Setup from the Control Panel	A-1
Runtime error messages	A-7

Index

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Toshiba manual Appendix a Troubleshooting, Troubleshooting the GA-1120

Contents

Toshiba GA-1120 About the Documentation Part Number Avis de Conformation Classe a de l’Industrie Canada Conﬁdentiality Page Contents About Setup Viii ContentsLevels of access and control GA-1120 Setup from the Control Panel GA-1120 Control PanelGeneral Setup options Ix Contents Administrative functions in the Setup menuAccessing Setup Network SetupAppendix a Troubleshooting Troubleshooting the GA-1120Introduction About this manualXii Introduction GA-1120 on the network 11-1 GA-1120 on the networkStages of installation on the network Summary of GA-1120 network installation GA-1120 SetupQuick path to installation Key to setup Mac OS environment with AppleTalkUser Software Installation Guide Windows computers in a Novell environmentWindows NT 4.0/2000 Server environment Windows NT 4.0 clientWindows computers using Windows printing Unix workstations and Windows computers on a TCP/IP network Back view of the GA-1120 Illustration TBD Connecting network cable to the GA-1120Ethernet connection Setting up Network Servers GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XPTips for experts-Windows NT 4.0/2000/XP with TCP/IP Setting up Network ServersFor more information, see 22-3 GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP Perform GA-1120 Setup to support TCP/IP printing Adding the GA-1120 to the TCP/IP networkInstalling the GA-1120 as a shared printer Conﬁguring clients of a Windows NT 4.0/2000 serverWhen prompted, click Yes to have Windows set up the printer Conﬁguring Windows computers without a Windows NT 4.0 server 22-7 GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XPGA-1120 on a NetWare 3.x, 4.x or 5.x network Overview of IPX printing to the GA-1120 Tips for experts-IPX networks22-9 GA-1120 on a NetWare 4.x or 5.x network Conﬁguring a NetWare 4.x server for printing Conﬁguring a bindery connection Conﬁguring an NDS connection Abbreviations22-11 GA-1120 on a NetWare 4.x or 5.x network Setting up an NDS connection Setting the NetWare 4.x bindery contextSetting up NetWare Windows clients for printing Setting up a NetWare print queue for bindery22-13 GA-1120 on a NetWare 4.x or 5.x network GA-1120 on a NetWare 5.x network with Ndps Tips for experts-NetWare 5.x networksBefore you begin Setting up the GA-1120 printer driverConﬁguring a NetWare 5.x server for printing 22-15 GA-1120 on a NetWare 5.x network with NdpsSetting up the GA-1120 on a NetWare 5.x network List of Printer Agents appearsTips for experts-UNIX workstations GA-1120 on a network with Unix workstationsThis name must be either print or hold Following information applies especially to the GA-1120 Setting up the GA-1120 on TCP/IP networksImportant note about the remote printer name For details, see the next sectionPublish the Print queue and/or Hold queue To access GA-1120 Setup, seeServer should respond with a message such as Managing print jobs Levels of access and control GA-1120 print connectionsHold queue Preparing for GA-1120 SetupPrint queue Direct connection Guest privileges no password PasswordsAdministrator privileges Operator privilegesStatus WebToolsWebSpooler WebLink WebDownloader WebSetupInstaller WebScanAn administrator and an operator no WebTool access An administrator but no operatorAn administrator and an operator Control level scenariosUse these settings Setup About Setup Network server setup requirementsEnsuring the copier connection Network should already be installed and operationalProceed to GA-1120 Setup, described in Chapter Turn on the copier and then the GA-1120Page GA-1120 Setup from the Control Panel 44-1 GA-1120 Setup from the Control PanelGA-1120 Control Panel Safety warningsPerforming Setup from the Control Panel GA-1120 Control PanelActivity light ButtonsScreens Display windowScreens are Example, 756MB Command to select that command. For more information, seeWhen a remote utility is running Version-The system software version running on the GA-1120Functions menu ﬁnished making copies or printing other jobs Has been set, you must enter it to access Clear ServerEnter the Setup menu and change Setup option settings Options are available from the submenu that appearsAccessing Setup options About the Control Panel Setup interface44-9 GA-1120 Control Panel Types of Setup screensThere are two types of Setup options Information entry optionsSystem Date Server Setup optionsServer Name System TimeEnable Printed Queue Yes/No Yes Jobs Saved in Printed QueueNetwork Setup options Save Changes Yes/No YesUse this Protocol Setup Use this Service Setup 44-13 Network Setup optionsFollowing table Options are described in detail in the following pages Conﬁrm that the network cable is connected to the GA-1120Ethernet Setup Port Setup optionsProtocol Setup options AppleTalk SetupTCP/IP Setup options Performing Setup from the Control Panel AppleTalk ZoneTCP/IP Ethernet Yes/No Yes TCP/IP Setup with EthernetEnable Auto IP Config Yes/No Yes Select protocolIP Address Subnet MaskWith this protocol IPX/SPX Setup optionsThis frame type is Clear Frame Types PServer Setup options Service Setup optionsLPD Setup options Enable LPD Yes/No YesEnable NDS Yes/No No NDS SetupSelect NDS Tree Navigate to the User Login object Navigate to the Print Server Performing Setup from the Control Panel Enter PasswordSubtree to restrict the search and specify the subtree Find queues Entire NDS Tree/Specif. Subtree Entire NDS TreeBrowse to the root of the Print Queue Subtree Bindery Setup Bindery Setup optionsBindery Setup menu Add Server Add File ServerSelect File Server From List/Search by Name From List Enter First Letters of Server NamePrint Servr Password Enter Your Login Name guestEnter Your File Server Password NetWare Print ServerEdit Connection View Server ListChoose File Server Remove File Server Exit Bindery SetupRemove support for Polling Interval Windows Setup optionsPolling Interval options NetWare Server Poll Interval in Seconds 1-3600Use Wins Name Server Yes/No No Server CommentsIPP Setup Web Services SetupIf you selected Enter manually Mail Setup Port 9100 SetupChoose Yes to enable printing through e-mail Enter the password for the e-mail account Choose the type of mail serverExit Service Setup Poll Interval sec 1-3600Printer Setup options PostScript Setup options PostScript Setup options Order Forward/Reverse Reverse Print Cover Yes/No NoColor Setup options RGB Source Profile EFIRGB/sRGB PC/Apple Standard/None EfirgbRGB Separation Output/Simulation Output Black Overprint On/Off On Performing Setup from the Control Panel Output ProfilePure Black Text On/Off On Spot Color Matching On/Off OnAdministrative functions in the Setup menu Auto Clear Job Log Yes/No No Job Log SetupAuto Print Job Log Yes/No No Job Log Page Size Tabloid/A3 Letter/A4 Tabloid/A3Exit Setup Page Setting up the GA-1120 from a Windows Computer Accessing SetupRemote Fiery Setup Setting up the GA-1120 from a Windows ComputerGeneral Setup options Setting up the GA-1120 from a Windows Computer Job Log Setup Network Setup Ethernet Port Setup Adapters/PortsProtocols AppleTalk Current AppleTalk zone is displayedIPX/SPX TCP/IP Setting up the GA-1120 from a Windows Computer Services LPD Printing Use this option to specify NDS and Bindery services NetWare Printing optionsIf necessary, enter the password Page Setting up the GA-1120 from a Windows Computer Click OK To ADD Bindery Connections from Remote GA-1120 Setup When you ﬁnish adding servers, click OK Novell Setup dialog box appears PServer Poll Interval Specify the polling interval in seconds for NetWare printingWindows Print Sharing SMB See Http Connection Support WWW Port 9100 printing Mail Service Setup Verify Password remote setup only-Reenter your password Pat@test.comPrinter Connections PS PostScript Setup Exiting Setup Exiting SetupPrinting the Conﬁguration Conﬁguring the GA-1120 and clients for WebTools Chapter Conﬁguring Fiery WebTools66-1 Conﬁguring the GA-1120 and clients for WebTools GA-1120 home page appears Setting up WebTools66-2 Conﬁguring Fiery WebTools Update WebLink dialog box appears Setting the WebLink destinationEnter the new WebLink address URL and click OK Page This chapter provides tips on managing GA-1120 printing Administrator functionsAdministrator functions For these operations These tasks SeeSetting passwords Passwords from the Control Panel Verify New PasswordPasswords To SET or Change a Password Clearing the GA-1120 Managing Address Books Administrator subject Fiery e-mail Task ﬁeldﬁeld Printing a Conﬁguration page from the Control Panel Make the best use of your network connections Shutting down, rebooting, and restarting the GA-1120Maintaining optimal GA-1120 performance Reduce unnecessary two-way communicationShutting down and rebooting the Fiery X3e GA-1120 will rebootRestarting the GA-1120 Page This chapter provides troubleshooting tips Troubleshooting the GA-1120Troubleshooting during Setup from the Control Panel Network Setup messagesEnable NDS No NDS trees found Enter First Letters File server name not found No NetWare print AA-5 Troubleshooting Novell error messagesNovell error Cause Suggested action or exit 255 AA-7 Troubleshooting Runtime error messagesPrinter not found This location For this item AA-8 TroubleshootingSee the following table for the appropriate name TCP/IP networks SeeAA-9 Troubleshooting Cannot connect to the GA-1120 with Command WorkStationCannot connect to GA-1120 with Fiery utilities Page Index NumericsIndex Index Frame types supported AppleTalk 4-19 IPX/SPX Terms used to describe 4-26tips for experts Index TCP/IP Index Unix