Appendix a Troubleshooting | Toshiba GA-1120 manual

x Contents

Clearing the GA-1120	7-6

Managing Address Books	7-7

Printing a Conﬁguration page from the Control Panel	7-10

Maintaining optimal GA-1120 performance	7-11

Shutting down, rebooting, and restarting the GA-1120	7-11
Shutting down and rebooting the Fiery X3e	7-12
Restarting the GA-1120	7-13

Appendix A: Troubleshooting

Troubleshooting the GA-1120	A-1
Troubleshooting during Setup from the Control Panel	A-1
Runtime error messages	A-7

Index

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Toshiba manual Appendix a Troubleshooting, Troubleshooting the GA-1120

Contents

Toshiba GA-1120 About the Documentation Part Number Avis de Conformation Classe a de l’Industrie Canada Conﬁdentiality Page Contents About Setup Viii ContentsLevels of access and control GA-1120 Setup from the Control Panel GA-1120 Control Panel General Setup options Ix Contents Administrative functions in the Setup menuAccessing Setup Network Setup Appendix a Troubleshooting Troubleshooting the GA-1120 Introduction About this manual Xii Introduction GA-1120 on the network 11-1 GA-1120 on the network Stages of installation on the network Summary of GA-1120 network installation GA-1120 Setup Quick path to installation Key to setup Mac OS environment with AppleTalk User Software Installation Guide Windows computers in a Novell environment Windows NT 4.0/2000 Server environment Windows NT 4.0 client Windows computers using Windows printing Unix workstations and Windows computers on a TCP/IP network Back view of the GA-1120 Illustration TBD Connecting network cable to the GA-1120Ethernet connection Setting up Network Servers GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP Tips for experts-Windows NT 4.0/2000/XP with TCP/IP Setting up Network ServersFor more information, see 22-3 GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP Perform GA-1120 Setup to support TCP/IP printing Adding the GA-1120 to the TCP/IP network Installing the GA-1120 as a shared printer Conﬁguring clients of a Windows NT 4.0/2000 server When prompted, click Yes to have Windows set up the printer Conﬁguring Windows computers without a Windows NT 4.0 server 22-7 GA-1120 on a TCP/IP network with Windows NT 4.0/2000/XP GA-1120 on a NetWare 3.x, 4.x or 5.x network Overview of IPX printing to the GA-1120 Tips for experts-IPX networks22-9 GA-1120 on a NetWare 4.x or 5.x network Conﬁguring a NetWare 4.x server for printing Conﬁguring a bindery connection Conﬁguring an NDS connection Abbreviations22-11 GA-1120 on a NetWare 4.x or 5.x network Setting up an NDS connection Setting the NetWare 4.x bindery context Setting up NetWare Windows clients for printing Setting up a NetWare print queue for bindery22-13 GA-1120 on a NetWare 4.x or 5.x network GA-1120 on a NetWare 5.x network with Ndps Tips for experts-NetWare 5.x networks Before you begin Setting up the GA-1120 printer driverConﬁguring a NetWare 5.x server for printing 22-15 GA-1120 on a NetWare 5.x network with Ndps Setting up the GA-1120 on a NetWare 5.x network List of Printer Agents appears Tips for experts-UNIX workstations GA-1120 on a network with Unix workstationsThis name must be either print or hold Following information applies especially to the GA-1120 Setting up the GA-1120 on TCP/IP networksImportant note about the remote printer name For details, see the next section Publish the Print queue and/or Hold queue To access GA-1120 Setup, seeServer should respond with a message such as Managing print jobs Levels of access and control GA-1120 print connections Hold queue Preparing for GA-1120 SetupPrint queue Direct connection Guest privileges no password PasswordsAdministrator privileges Operator privileges Status WebToolsWebSpooler WebLink WebDownloader WebSetupInstaller WebScan An administrator and an operator no WebTool access An administrator but no operatorAn administrator and an operator Control level scenarios Use these settings Setup About Setup Network server setup requirements Ensuring the copier connection Network should already be installed and operationalProceed to GA-1120 Setup, described in Chapter Turn on the copier and then the GA-1120Page GA-1120 Setup from the Control Panel 44-1 GA-1120 Setup from the Control Panel GA-1120 Control Panel Safety warningsPerforming Setup from the Control Panel GA-1120 Control Panel Activity light Buttons Screens Display windowScreens are Example, 756MB Command to select that command. For more information, seeWhen a remote utility is running Version-The system software version running on the GA-1120 Functions menu ﬁnished making copies or printing other jobs Has been set, you must enter it to access Clear ServerEnter the Setup menu and change Setup option settings Options are available from the submenu that appears Accessing Setup options About the Control Panel Setup interface 44-9 GA-1120 Control Panel Types of Setup screensThere are two types of Setup options Information entry options System Date Server Setup optionsServer Name System Time Enable Printed Queue Yes/No Yes Jobs Saved in Printed Queue Network Setup options Save Changes Yes/No Yes Use this Protocol Setup Use this Service Setup 44-13 Network Setup optionsFollowing table Options are described in detail in the following pages Conﬁrm that the network cable is connected to the GA-1120 Ethernet Setup Port Setup optionsProtocol Setup options AppleTalk Setup TCP/IP Setup options Performing Setup from the Control Panel AppleTalk Zone TCP/IP Ethernet Yes/No Yes TCP/IP Setup with EthernetEnable Auto IP Config Yes/No Yes Select protocol IP Address Subnet Mask With this protocol IPX/SPX Setup optionsThis frame type is Clear Frame Types PServer Setup options Service Setup optionsLPD Setup options Enable LPD Yes/No Yes Enable NDS Yes/No No NDS SetupSelect NDS Tree Navigate to the User Login object Navigate to the Print Server Performing Setup from the Control Panel Enter PasswordSubtree to restrict the search and specify the subtree Find queues Entire NDS Tree/Specif. Subtree Entire NDS Tree Browse to the root of the Print Queue Subtree Bindery Setup Bindery Setup optionsBindery Setup menu Add Server Add File ServerSelect File Server From List/Search by Name From List Enter First Letters of Server Name Print Servr Password Enter Your Login Name guestEnter Your File Server Password NetWare Print Server Edit Connection View Server ListChoose File Server Remove File Server Exit Bindery SetupRemove support for Polling Interval Windows Setup optionsPolling Interval options NetWare Server Poll Interval in Seconds 1-3600 Use Wins Name Server Yes/No No Server Comments IPP Setup Web Services SetupIf you selected Enter manually Mail Setup Port 9100 SetupChoose Yes to enable printing through e-mail Enter the password for the e-mail account Choose the type of mail server Exit Service Setup Poll Interval sec 1-3600 Printer Setup options PostScript Setup options PostScript Setup options Order Forward/Reverse Reverse Print Cover Yes/No No Color Setup options RGB Source Profile EFIRGB/sRGB PC/Apple Standard/None Efirgb RGB Separation Output/Simulation Output Black Overprint On/Off On Performing Setup from the Control Panel Output ProfilePure Black Text On/Off On Spot Color Matching On/Off On Administrative functions in the Setup menu Auto Clear Job Log Yes/No No Job Log SetupAuto Print Job Log Yes/No No Job Log Page Size Tabloid/A3 Letter/A4 Tabloid/A3 Exit Setup Page Setting up the GA-1120 from a Windows Computer Accessing Setup Remote Fiery Setup Setting up the GA-1120 from a Windows Computer General Setup options Setting up the GA-1120 from a Windows Computer Job Log Setup Network Setup Ethernet Port Setup Adapters/Ports Protocols AppleTalk Current AppleTalk zone is displayed IPX/SPX TCP/IP Setting up the GA-1120 from a Windows Computer Services LPD Printing Use this option to specify NDS and Bindery services NetWare Printing options If necessary, enter the password Page Setting up the GA-1120 from a Windows Computer Click OK To ADD Bindery Connections from Remote GA-1120 Setup When you ﬁnish adding servers, click OK Novell Setup dialog box appears PServer Poll Interval Specify the polling interval in seconds for NetWare printing Windows Print Sharing SMB See Http Connection Support WWW Port 9100 printing Mail Service Setup Verify Password remote setup only-Reenter your password Pat@test.com Printer Connections PS PostScript Setup Exiting Setup Exiting Setup Printing the Conﬁguration Conﬁguring the GA-1120 and clients for WebTools Chapter Conﬁguring Fiery WebTools66-1 Conﬁguring the GA-1120 and clients for WebTools GA-1120 home page appears Setting up WebTools66-2 Conﬁguring Fiery WebTools Update WebLink dialog box appears Setting the WebLink destinationEnter the new WebLink address URL and click OK Page This chapter provides tips on managing GA-1120 printing Administrator functionsAdministrator functions For these operations These tasks See Setting passwords Passwords from the Control Panel Verify New Password Passwords To SET or Change a Password Clearing the GA-1120 Managing Address Books Administrator subject Fiery e-mail Task ﬁeld ﬁeld Printing a Conﬁguration page from the Control Panel Make the best use of your network connections Shutting down, rebooting, and restarting the GA-1120Maintaining optimal GA-1120 performance Reduce unnecessary two-way communication Shutting down and rebooting the Fiery X3e GA-1120 will reboot Restarting the GA-1120 Page This chapter provides troubleshooting tips Troubleshooting the GA-1120Troubleshooting during Setup from the Control Panel Network Setup messages Enable NDS No NDS trees found Enter First Letters File server name not found No NetWare print AA-5 Troubleshooting Novell error messagesNovell error Cause Suggested action or exit 255 AA-7 Troubleshooting Runtime error messagesPrinter not found This location For this item AA-8 TroubleshootingSee the following table for the appropriate name TCP/IP networks See AA-9 Troubleshooting Cannot connect to the GA-1120 with Command WorkStationCannot connect to GA-1120 with Fiery utilities Page Index Numerics Index Index Frame types supported AppleTalk 4-19 IPX/SPX Terms used to describe 4-26tips for experts Index TCP/IP Index Unix