Troubleshooting

Software The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software.

If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.

Next, check any error messages in the operating system documentation.

Hardware If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your PC. Use of incompatible devices may cause injury or may damage your PC.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

System start-up

Dual Pointing Device

Self test

Fingerprint Sensor

Power

USB device

Password

Memory expansion

Keyboard

Sound system

Internal LCD display panel

External monitor

Hard disk drive

i.LINK (IEEE1394) device

DVD-ROM&CD-R/RW drive

Modem

DVD Super Multi drive

LAN

USB floppy disk drive

Wireless LAN

SD card

Bluetooth

PC card

Printer

ExpressCard

TV output signal

Infrared port

 

System start-up

When the computer does not start properly, check the following items:

Self Test

Power Sources

Power-on Password

User’s Manual

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Toshiba tecra s3 manual Hardware and system checklist, System start-up