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Toshiba tecra s3 China, Spain, Canada, France, In Europe, Australia, Singapore, Netherlands, Where to write, Outside of Europe, Germany & Austria

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Troubleshooting

Where to write

If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the nearest location listed below:

	Outside of Europe	In Europe
	Australia	Germany & Austria
	TOSHIBA Australia Pty. Ltd.	TOSHIBA Europe (I.E.) GmbH
	Information Systems Division	Geschäftsbereich,
	84-92 Talavera Road	Deutschland-Österreich
	North Ryde N.S.W. 2113	Hammfelddamm 8,
	Sydney	D-41460 Neuss, Germany

	Canada	France
	TOSHIBA of Canada Ltd.	TOSHIBA Systèms France S.A.
	191 McNabb Street,	7, Rue Ampère B.P. 131,
	Markham, Ontario	92804 Puteaux Cedex
	L3R 8H2

	China	Netherlands
	TOSHIBA Personal Computer &	TOSHIBA Information Systems,
	Network (Shanghai) Co., Ltd.	Benelux B.V.
	43F, Hong Kong New World Tower,	Rivium Boulevard
	No. 300 Huaihai Zhong Road,	41 2909 LK Capelle a/d IJssel
	Shanghai, P. R. China 200021

	Singapore	Spain
	TOSHIBA Singapore Pte. Ltd.	TOSHIBA Information Systems,
	438B Alexandra Road #06-01	ESPAÑA
	438B Alexandra Road #06-01	Parque Empresarial San Fernando
	Alexandra Technopark	Parque Empresarial San Fernando
	Alexandra Technopark	Edificio Europa, la Planta,
	Singapore 119968	Edificio Europa, la Planta,
	Singapore 119968	Escalera A 28830 Madrid
		Escalera A 28830 Madrid

9-22	User’s Manual

Contents

TOSHIBA TECRA S3 Portable Personal Computer Page Product Name : TECRA S3 TECRA S3 Model number : PTS30 PTS30 FCC notice "Declaration of Conformity Information Conformity Statement Network Compatibility Statement Germany ATAAB AN005,AN006,AN007,AN009,AN010 and DE03,04,05,08,09,12,14,17 Greece Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding The IC registration number of the modem is shown below Canada: 4005B-ATHENS Modem warning notice for Australia Notes for use of this device in New Zealand c/ Automatic calls to different numbers shall be not less than 5 seconds apart ■The correct settings for use with this modem in New Zealand are as follows: ATB0 (CCITT operation) AT&G2 (1800 Hz guard tone) AT&P1 (Decadic dialing make-breakratio =33%/67%) ATS0=0 (not auto answer) ATS6=4 (Blind dial delay) General conditions An invoice for $NZ1237.50 will be sent under separate cover Following information is only for EU-memberstates: ManufacturerType MATSUSHITAUJDA765 MATSUSHITAUJ-832 Table of Contents Getting Started Operating Basics Page The Keyboard Power and Power-UpModes HW Setup Optional Devices Troubleshooting Disclaimers Appendix A Specifications Appendix B Display Controller and Modes Appendix C AT Commands Appendix J TOSHIBA Anti-theftProtection Timer Glossary Index Preface Chapter 8, Optional Devices, describes the optional hardware available Disclaimers The Appendixes provide technical information about your computer Glossary The Index quickly directs you to the information contained in this manual Key operation ABC When procedures require an action such as type face you see to the left Display Page General Precautions Page Introduction Software Microsoft® Windows XP Professional Documentation Processor Built-in Disclaimer (CPU)*1 Memory Slots RTC battery Clock (RTC) and calendar AC adaptor The AC adaptor provides power to the system and recharges the batteries when they are low. It DVD Super Multi following resolutions: XGA, 1024 horizontal × 768 vertical pixels SXGA+, 1400 horizontal × 1050 vertical pixels Disclaimer (LCD)*4 Universal Serial Bus (USB 2.0) Docking i.LINK™ (IEEE1394) Infrared Communications Modem LAN Bluetooth Wireless LAN Disclaimer (Wireless LAN/Intel)*6 Wireless This switch turns the Wireless LAN and communication Bluetooth functions on and off TOSHIBA Assist Press this button to launch an application button automatically. The default is TOSHIBA Assist TOSHIBA Intelligent power supply Battery save mode Panel power on/off Low battery Hibernation Standby TOSHIBA Power Saver start Fingerprint utility Fn-esse All Programs TOSHIBA, point to Utilities and click Fn-esse DVD Video Player TOSHIBA SD Memory Boot Utility start, point to All Programs, point to TOSHIBA point to Utilities and click SD Memory Boot Utility TOSHIBA Dual Pointing Device utility TOSHIBA Mic Effect point to Utilities and click TOSHIBA Mic Effect Help TOSHIBA RAID Memory Card Format to create a bootable SD memory card CD/DVD Drive Acoustic Silencer of CD drive. You can either configure Normal Advanced Port Replicator Wireless LAN Kit Bluetooth Kit Ultra Slim Bay options Page The Grand Tour i.LINK (IEEE1394) This port allows you to connect an external device, such as a digital video camera for high speed data transfer Volume control LAN jack Link indicator (green) LAN active indicator (orange) This external monitor port lets you connect an external video display The S-Videocable carries video signal ExpressCard slot The ExpressCard slot can accommodate an Figure 2-3shows the computer’s right side Universal Serial Bus Two Universal Serial Bus ports are on the right (USB 2.0) ports side. The ports comply with the USB 2.0 standard Modem jack lets you use a modular cable to connect the Serial port (USB 2.0) port DC IN 15V jack Parallel port Battery lock Slide the battery lock to release the battery pack for removal The battery pack powers the computer when the AC adaptor is not connected. For detailed Ultra Slim Bay lock screw Memory module cover HDD pack cover Display hinge easy-to-viewangles Disable the ■System boot authentication and Single Touch Boot feature Display screen Stereo speakers AccuPoint control buttons AccuPoint Power button LCD Sensor switch DC IN Power Shut Down Windows Battery Caps Lock Arrow mode Numeric mode USB connector Disk-In-Use Indicator Floppy disk slot Eject button Using optical media drives Region codes for DVD drives and media Code Region 1Canada, United States 2Japan, Europe, South Africa, Middle East Formats DVD-ROM&CD-R/RWdrive DVD read CD read CD-Rwrite Page Page Getting Started ■Select a work area that has: ■good air circulation ■a comfortable ambient temperature and relative humidity ■Keep the computer free of dust, moisture, and exposure to direct sunlight ■Do not operate the computer in close proximity to a mobile phone ■Leave ample ventilation room for the fan. Do not block the vents ■Always avoid abrupt changes of temperature or humidity ■Never place close to heat radiating appliances such as a heater ■Never place close to corrosive chemicals ■Always place this product on a flat surface Seating and posture Lighting Consider the following suggestions regarding lighting your work environment: ■Use soft, indirect lighting ■Adjust the display panel to provide maximum visibility Work habits Strategic Rest Breaks Other Things to Note ■Use a virus-checkprogram and make sure it is updated regularly Always place the PC on a suitable 1.Connect the power cord to the AC adaptor Page This section describes how to turn on the power Power indicators 1.Open the computer’s LCD display panel 2.Press and hold the computer’s power button for two or three seconds Back Windows End User License Agreement Shut Down mode (Boot mode) Turn Off Computer Turn Off Computer ■Before entering Standby Mode, be sure to save your data Benefits of standby The standby feature provides the following benefits: ■Restores the previous working environment more rapidly than does hibernation ■You can use the panel power off feature Press the power button. This feature must be enabled. Refer to the Standby limitations Standby will not function under the following conditions: ■Power is turned back on immediately after shutting down ■Memory circuits are exposed to static electricity or electrical noise Benefits of Hibernation Mode Starting Hibernation Mode 2.Select Turn Off Computer Hibernate Standby Data save in Hibernation Mode Certain conditions require that you reset the system. For example, if: ■You change certain computer settings ■An error occurs and the computer does not respond to your keyboard commands ■There are three ways to reset the computer system: Esc F12 In Touch with Tomorrow TOSHIBA Page Operating Basics Click: Tap once Double-click: Tap twice Tap twice Drag and drop: Using the AccuPoint 2. Position a new cap on the peg and press it into place The peg is square, so be careful to align the cap’s square hole with the peg Logon to Windows and access a Points to note about the Fingerprint Sensor Do not scratch or poke the sensor with your nails or any hard or sharp objects ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger (e.g. after taking bath) ■Injured finger ■Wet finger Align the finger and sensor like the drawings Points to note about the Fingerprint Utility Please refer to the following procedures to back up OmniPass UserManagement Set Up Procedure Fingerprint Registration Softex OmniPass Enrollment Wizard Enroll Window Logon via Fingerprint Authentication Fingerprint Authentication Procedure Logon Authorization Fingerprint System Boot Authentication General BkSP Enable System Boot Authentication PBA Settings How to Enable Fingerprint System Boot Authentication Settings 1.Click on the System Settings tab in the OmniPass Control Center Click on the tab in the 2.Click on PBA Settings Fingerprint utility limitations How the Swipe the Finger Connecting USB floppy disk drive Disconnecting USB floppy disk drive Safely Remove Hardware USB floppy disk drive Removing a module Inserting a module Tab Loading discs Page Removing discs To remove the CD/DVD, follow the steps below and refer to figure How to remove CD/DVD when the disc tray will not open Writable discs Special features Before writing or rewriting Please observe the following points when you write or rewrite the data CD-R: TAIYO YUDEN CO., LTD MITSUBISHI CHEMICAL CORPORATION When writing or rewriting Note the following when you write or rewrite a CD-Ror CD-RW ■Do not perform any of the following actions: ■Change users in the Windows XP operating system ■Start a communication application such as a modem Important message Disclaimer CD-RW: (Multi-Speedand High-Speed) CD-RW: (Ultra-Speed) DVD-R: DVD+R: DVD+R DL: DVD-RW: DVD Specifications for Recordable Disc for Version 1.1 or version DVD+RW: In writing to a ■Be sure to connect the AC adaptor before you write or rewrite ■Operate the computer in the full-powermode. Do not use power-savingfeatures ■Do not perform any of the following actions when writing or rewriting: ■Use the Audio/Video control button to reproduce music or voice RecordNow! Basic for TOSHIBA Note the following limitations when you use RecordNow!: ■DVD-Videocannot be created using RecordNow ■DVD-Audiocannot be created using RecordNow Data Verification Options DLA for TOSHIBA When using WinDVD Creator Platinum Performance and Maintenance System Advanced Change ■Make sure that your computer is running on AC power when using WinDVD Creator ■Operate the computer at Full Power. Do not use power-savingfeatures While you are editing a ■WinDVD Creator cannot edit or play copy protected content ■Do not change display settings while using WinDVD Creator ■WinDVD Creator cannot export to DVD-Audio,VideoCD or miniDVD format WinDVD Creator can write 3.About Disc Manager ■WinDVD Creator can edit one play list on a disc Using the Disc Manager, you can edit Floppy disks Volume Control Accessories Entertainment Volume Control Microphone level 4.Click Options and select Advanced Controls 5.Click Advanced Microphone Boost SigmaTel Control Panel To select a region, follow the steps below Modem Region Select 2.The Region Selection icon will appear in the Windows Task Bar Select a region from the region menu or a telephony location from the Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection 1.Plug one end of the modular cable into the computer’s modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected ■Modem speed is slow or communication is interrupted ■Skips may occur in sound Disconnecting To disconnect the internal modular cable, follow the steps below 2.Disconnect the cable from the computer’s modem jack in the same manner ■Theoretical maximum speed: 54Mbps (IEEE802.11a, 802.11g) ■Theoretical maximum speed: 11Mbps (IEEE802.11b) Security Bluetooth wireless technology Bluetooth wireless technology has the following features: Worldwide operation Radio links Product Support: Wireless communication Indicator Indicator status Indication Indicator off Wireless communication switch is set to off Connecting LAN cable To connect the LAN cable, follow the steps below LAN Active Link Disconnecting LAN cable Using the Hard Disk Drive (HDD) Protection Make sure all disk activity has ended before moving the computer. Check the ■Turn off the power to the computer ■Disconnect the AC adaptor and all peripherals before moving the computer ■Close the LCD display panel. Do not pick up the computer by its display panel Taskbar Icon State Icon Description Normal TOSHIBA HDD Protection Properties HDD Protection setting HDD Protection Detection Level Details Detection Level Amplification HDD Protection Message Page The Keyboard Soft keys: Fn key combinations Emulating keys on enhanced keyboard F10 F11 ScrLock Sound mute: Instant security: Power save mode: Display selection: LCD Wireless setting: Disabled Wireless Communication Switch key while holding down the key. The chosen function is executed when the keys are released To reduce the icon size on the desktop or the application window, press the key This key activates the Windows start menu This key has the same function as the secondary mouse button Turning on the overlays Arrow mode Numeric mode Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Temporarily changing modes With the overlay on: 1.Hold down Alt 2.Using the overlay keys, type the ASCII code 1.Hold down Alt + Fn Page Power and Power-UpModes not DC IN off Battery, DC IN Battery indicator Flashing orange DC IN indicator supplying proper power to the computer Indicates a problem with the power supply. Plug the AC adaptor into another power outlet. If it still does not operate properly, contact your dealer Extending battery life High capacity battery pack (option) Real Time Clock (RTC) battery Safety precautions Warning: Caution: Note: Provides important information Page ■Offensive or unusual odor ■Excessive heat ■Discoloration ■Deformation ■Smoke Note Charging the batteries Procedures Time Charging time (hours) Maximizing battery operating time Battery charging notice The battery may not charge right away under the following conditions: Monitoring battery capacity Maximizing battery operating time Retaining data with power off Retention time Extending battery life The battery pack is classified as a consumable item To remove a discharged battery pack, follow the steps below 1.Save your work 2.Turn the computer’s power off. Make sure the Power indicator is off 3.Remove all cables connected to the computer User Password start ->All Programs ->TOSHIBA ->Utilities ->PasswordUtility User Password and User Token User Password field ■Set (button) ■Delete (button) ■Change (button) ■Owner String (text box) Supervisor Password C:\Program Files\Toshiba\Windows Utilities\SVPWTool\TOSPU.EXE This utility lets you do the following: ■Register, delete or change the Supervisor Password ■Create or invalidate a Supervisor Password token Windows utilities Hot keys HW Setup Setup Power On Display Boot Priority Options Page HDD Priority Options USB Memory BIOS Support Type External Keyboard Fn key Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration Parallel Port Mode USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation Notes before using the BIOS Setup •Password •Hard Disk Drive Password •Security controller Starting and Ending the BIOS Setup Program Ending the BIOS Setup Program Ending the BIOS Setup Program Halfway Exit without saving? (Y/N) Execute-DisableBit Capability Available Security controller SYSTEM SETUP (2/2) TPM Clear TPM Owner Clear TPM Owner Page Optional Devices Inserting a PC card Removing a PC card Inserting an ExpressCard Removing an ExpressCard Formatting an SD memory card SD memory card Format Inserting an SD card To insert an SD card, follow the steps below 1.Insert an SD card in the SD card slot ■Make sure the SD card is oriented properly before you insert it Removing an SD card To remove an SD card, follow the steps below 2.Point to SD card and click 3.Push in the SD card and release it to pop the card out slightly SD card care Creation of a boot disk Installing memory module 5. Slide your fingernail or a thin object under the cover and lift it off System Properties General Removing memory module 7.Grasp the module by the sides and pull it out 8. Seat the memory module cover and secure it with one screw 10.Turn your computer over Removing the hard disk drive pack Installing the hard disk drive pack Page Page Using the TOSHIBA Assist button a.Click start and click Control Panel Click b.Double-clickthe Display icon to open the Display Properties window c.Click the Settings tab and click the Advanced button d.Click the GeForce Go 6600 tab, click Device Settings and click d.Click OK e.Click OK in the Display Properties screen ■Digital video cameras ■Hard disk drives ■MO drives 2.Point to i.LINK (IEEE1394) device and click Page Parallel/Printer TOSHIBA HW Setup 10.Set the Parallel Port Mode and press OK Add Print Wizard Add Printer 1.Turn the computer so the left side faces you 2.Align the holes for the security lock and attach the lock Troubleshooting Preliminary checklist Analyzing the problem PrtSc Software Next, check any error messages in the operating system documentation Hardware ■ System start-up ■ Dual Pointing Device Self test In Touch with Tomorrow TOSHIBA Power Overheating power down AC power ProblemProcedure Battery Page Real Time Clock 1.Press F1 key. BIOS setup will boot up 2.Set the date in System Date 3.Set the time in System Time 4.Press End key. Confirmation message will appear Internal LCD display panel Hard disk drive Page Page USB floppy disk drive SD card PC card ExpressCard Infrared port Dual Pointing Device Touch Pad/AccuPoint click Control Panel, click Printers and Other Mouse Mouse Properties and click Dual Pointing USB mouse On-screenpointer does not respond to mouse operation Make sure the mouse is properly connected to the USB port Double-clickingdoes not work Set the Enable System Boot Authentication Control Center USB device Memory expansion Beep sounds (Two beeps, a dash and a dot, for a defective memory module in slot A When both beeps sound, both memories in slot A and B are defective.) If an incompatible module has been installed, follow the steps below External monitor i.LINK (IEEE1394) device Add Modem Refer to Appendix C, AT Commands and Appendix D, S-registers Communication Make sure the computer’s internal modem software can’t initialize LAN Bluetooth Printer TV output signal Disposing of PC and PC batteries ■Selecting Delete for a target file ■Putting files in the Recycle Bin and emptying the Recycle Bin ■Reformatting the media ■Reinstalling an operating system from the recovery CD-ROM Where to write Outside of Europe In Europe Australia Germany & Austria United States of America United Kingdom The Rest of Europe Page Disclaimers CPU performance may also vary from specifications due to design configuration Page Page Specifications Power Requirements Computer Built-inModem Network control unit (NCU) Type of NCU Transmitting level Receiving level Input/output impedance Error correcting Page Display Controller and Modes Table1 Video modes (VGA) Video mode Type Resolution Character Table1 Video modes (VGA) continued Video mode Table 2 Video modes (XGA model) CRT colors frequency (Hz) only) Table 2 Video modes (XGA model) continued Page Table 3 Video modes (SXGA+ model) Table 3 Video modes (SXGA+ model) continued Page Page AT Commands Bn Communication standard setting B15 B16 Selects Bell 103J when the modem is at 300 bps (default). Result Codes: OK n=0,1,15,16 ERROR Otherwise Dn Dial Hook control Request ID information Ln Monitor speaker volume Mn Monitor speaker mode Nn Modulation handshake Return on-lineto data mode Select pulse dialing Result code control NO CARRIER T Select tone dialing Vn DCE response format Result code selection, call progress monitoring Command Dial tone Dial tone detect Disabled: The modem dials a call regardless of whether it detects a dial tone Busy tone detect Disabled: The modem ignores any busy tones it receives Enabled: The modem monitors for busy tones &D2 &D3 &F Load factory settings &Gn V.22bis guard tone control &G0 &Tn Self-testcommands &T0 Abort. Stops any test in progress &T1 OK n=0 CONNECT n=1 ERROR Otherwise &V Display Current Configuration \N3 V.42, MNP, or buffered (default) \N4 \N5 \N7 OK n=0,1,2,3,4,5,7 ERROR Otherwise Result Codes: OK n=0,3 ERROR Otherwise S-registers S1 Ring counter S2 AT escape character (user defined) S3 Command line termination character (user defined) S4 Response formatting character (user defined) S5 Command line editing character (user defined) Default: 8 (backspace) S6 Wait before dialing Units: seconds S7 Connection completion time-out S8 Comma pause time S11 DTMF dialing speed S12 Escape guard time S37 Dial line rate The result code summary Result Code Numeric Page Page Function Transmission speed (minimum) Reception only Table E-1Result codes for a V.90 connection V42bis NoEC -V90 -V90=0 -V90=1 Page Wireless LAN R-FFrequency ■ Band 5GHz (5150-5850MHz) (Revision A) ■ Band 2.4GHz (2400-2483.5MHz) (Revision B, G) Modulation 102457*1 122467*2 132472*2 *1 Factory-setdefault channels For Wireless LAN cards installed in wireless clients that operating in a Page TOSHIBA RAID Use the following procedures when manually setting up Windows Before Setting Up Windows Creating the TOSHIBA RAID Driver Disk 1.Connect the USB floppy disk drive and insert a floppy disk menu, select Page Starting the BIOS Setup Program Check system. Then press [F1] key Modifying the BIOS Current State Create State Ending the BIOS Setup Program Page Bluetooth wireless technology Interoperability Page General European Union (EU) and EFTA Canada - Industry Canada (IC) USA-FederalCommunications Commission (FCC) -Reorientor relocate the receiving antenna -Increasethe distance between the equipment and the receiver -Consultthe dealer or an experienced radio/TV technician for help Caution: Exposure to Radio Frequency Radiation Taiwan Article 17 Any use of low power radio frequency electric machinery shall 1. Sticker Please put the following sticker on computer incorporating this product 2.Indication The indication shown below appears on this equipment (1)2.4 : This equipment uses a frequency of 2.4 GHz (2)FH : This equipment uses FH-SSmodulation (3)1: The interference range of this equipment is less than 10 m Device Authorization Austria Belgium Cyprus Czech Republic Denmark AC Power Cord and Connectors France: Switzerland: Germany: United Kingdom: Europe TOSHIBA Anti-theftProtection Timer Page Glossary IrDA IRQ: KB: LCD: LED: analog signal: ANSI: antistatic: A material used to prevent the buildup of static electricity application: ASCII: bus: An interface for transmission of signals, data or electric power byte: capacity: card: Synonym for board. See board CardBus: An industry standard bus for 32-bitPC cards compatibility: components: computer program: computer system: configuration: delete: dialog box: disk drive: disk storage: display: escape: 2) A means of aborting the task currently in progress escape guard time: execute: To interpret and execute an instruction Extended Capability Port: hard disk drive (HDD): hardware: hertz: hexadecimal: host computer: KB: See kilobyte keyboard: kilobyte (KB): level 2 cache: See cache cache mode: modem: motherboard: nonvolatile memory: numeric keypad overlay: password: pel: peripheral component interconnect: An industry standard 32-bitbus An industry standard 32-bit restart: RGB: RJ11: A modular telephone jack RJ45: A modular LAN jack SCSI: terminal: TFT display: Touch Pad: TTL: Universal Serial Bus: Page Index