Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

 

 

 

Fingerprint System

Please use TOSHIBA Password Utility to register

 

Boot Authentication or

the User Password if it was not registered.

 

Single Touch Boot

Set the Enable System Boot Authentication

 

feature cannot be

 

checkbox from PBA Settings in the OmniPass

 

enabled.

 

Control Center to off, end this utility, restart the

 

 

system and set this checkbox to on again.

 

 

There might be cases where there is not enough

 

 

space for the hard disk partition (around 24 MB)

 

 

in the hard disk drive for fingerprint

 

 

authentication. If there is not enough space,

 

 

Fingerprint System Boot Authentication and the

 

 

Fingerprint Single Touch Boot feature cannot be

 

 

used.

 

 

 

 

Fingerprint System

Set the Enable System Boot Authentication

 

Boot Authentication

checkbox from PBA Settings in the OmniPass

 

does not work

Control Center, delete the User Password, set

 

 

the User Password again by using TOSHIBA

 

 

Password Utility and restart the system.

USB device

Refer also to your USB device’s documentation.

Problem

Procedure

USB device does not

Check for a firm cable connection between the

work

USB ports on the computer and the USB device.

 

 

 

Make sure the USB device drivers are properly

 

installed. Refer to your Windows XP

 

documentation for information on checking the

 

drivers.

 

 

 

If you are using an operating system that does

 

not support USB, you can still use a USB mouse

 

and/or USB keyboard. If these devices do not

 

work, make sure the USB KB/Mouse Legacy

 

Emulation item in HW Setup is set to Enabled.

 

If problems persist, contact your dealer.

 

 

User’s Manual

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