2.14 Digital Voice Announcing (DVA)
Digital voice announcing(DVA) plays pre-recorded announcements
and messages during an in-progress call. The DVAstores the
pre-recorded messages in its memory for recall when needed. While
the DVAis not an automatic attendant, it does provide custom-recorded
automated voiceprompts a nd dialing instructionsto callers.
Youcan store the customized messages into the DVAdevice in one of
two ways:by delivering them from the telephone handset at station 10
or 12 or by playing the contents of a professionally-supplied tape
recording into the DVAmemory. (See your system installer for tape
recorder connection details.) The DVAprovides up to four unique
messages. The total available message time is two minutes,a ndyou can
dividethis time as necessary among the four messages or use the entire
two minutes for one message if needed. Because of the time
constraints, it is a good practice to script your messages ahead of time
so that you can read them aloud in a clear and concisemanner as you
store them in the DVAmemory [see IMI66–107 (DSU) or IMI66-132
(DSU II) for more information].
In general, thevoice prompt messages are of four categories illustrated
in the followingexamples:
•Day answer messages
—ForDCD callers—"Welcome to Acme’s sales department, all of
our agentsare busy. Please stay on the line and an agent will
answer your call as soon as possible."
For DISD callers—“Welcometo Acme Company. If you know
your party’sextension, dial it now; otherwise, stay on the line and
an attendant will answer your call.”
•Night answer messages
—ForDCD callers—“Welcome to Acme’s sales department. Our
hours areeight to four-thirty Monday through Friday. Please call
tomorrowduring those hours.”
For DISD callers—"Welcometo Acme Company. Our hours are
eight to four-thirty Monday throughFriday. Please call tomorrow
during those hours."
•Recall messages
—ForDCD callers—"Please hold; an agent will be with you as soon
as possible."
For DISD callers—“The party you have called is not available.
Please dial a newextension number.”
ForDISD callersto systems that have the Tracker paging system
installed—“The party you have called is not available. Please
dial a newextension number or dial # plus your call-back number
followed by another # to page your party.”
Programming The Attendant Features GCA70–245
2–22 LCD Speakerphone Reference Manual