Vertical Communications DSU and DSU II manual Digital Voice Announcing DVA, ∙ Day answer messages

Programming The Attendant Features GCA70–245

2.14 Digital Voice Announcing (DVA)

Digital voice announcing (DVA) plays pre-recorded announcements and messages during an in-progress call. The DVA stores the pre-recorded messages in its memory for recall when needed. While the DVA is not an automatic attendant, it does provide custom-recorded automated voice prompts and dialing instructions to callers.

You can store the customized messages into the DVA device in one of two ways: by delivering them from the telephone handset at station 10 or 12 or by playing the contents of a professionally-supplied tape recording into the DVA memory. (See your system installer for tape recorder connection details.) The DVA provides up to four unique messages. The total available message time is two minutes, and you can divide this time as necessary among the four messages or use the entire two minutes for one message if needed. Because of the time constraints, it is a good practice to script your messages ahead of time so that you can read them aloud in a clear and concise manner as you store them in the DVA memory [see IMI66–107 (DSU) or IMI66-132 (DSU II) for more information].

In general, the voice prompt messages are of four categories illustrated in the following examples:

∙Day answer messages

—For DCD callers—"Welcome to Acme’s sales department, all of our agents are busy. Please stay on the line and an agent will answer your call as soon as possible."

For DISD callers— “Welcome to Acme Company. If you know your party’s extension, dial it now; otherwise, stay on the line and an attendant will answer your call.”

∙Night answer messages

—For DCD callers—“Welcome to Acme’s sales department. Our hours are eight to four-thirty Monday through Friday. Please call tomorrow during those hours.”

For DISD callers—"Welcome to Acme Company. Our hours are eight to four-thirty Monday through Friday. Please call tomorrow during those hours."

∙Recall messages

—For DCD callers—"Please hold; an agent will be with you as soon as possible."

For DISD callers— “The party you have called is not available. Please dial a new extension number.”

For DISD callers to systems that have the Tracker paging system installed— “The party you have called is not available. Please dial a new extension number or dial # plus your call-back number followed by another # to page your party.”

2–22 LCD Speakerphone Reference Manual