Vertical Communications DSU and DSU II manual Responding To a Subdued Off-Hook Voice Announcement

Answering Calls GCA70–245

3.6Responding To A Subdued Off-Hook Voice Announcement

Your installer can program your telephone to receive a Subdued Off-Hook Voice Announcement (SOHVA), a feature that allows an intercom caller to break into your call if you are using the handset. Using SOHVA, a caller makes an announcement through your handset receiver. If you are on a speakerphone call, you cannot receive a SOHVA call; however, you will hear a ring burst and can go off-hook to receive a SOHVA call.

The Subdued Off-Hook Voice Announcement consists of several short tone bursts and then a message that you hear in your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

∙You can respond to a SOHVA call in one of two ways:

—Verbally: Press and hold MUTE button down and reply by speaking into handset. Distant party cannot hear response. Release button to return to distant party.

—Non-verbally:(Response Messaging): If the announcing station has an LCD speakerphone, press MSG (message) then press HVHLD (have them hold), TKMSG (take a message), or CLBK (I will call back) to send the appropriate message. Autodial buttons can be programmed to use any of the 10 attendant-programmable LCD messages.

The message appears in the display of the telephone making the SOHVA announcement and then that telephone is automatically disconnected from your telephone. (If the telephone to which you attempt to send a non-verbal message is not an LCD telephone, that station is immediately disconnected from the call.)

You can also block a SOHVA to your station by pressing BLOCK when the SOHVA is initiated. The SOHVA call is then disconnected.

3–4 LCD Speakerphone Reference Manual