DSU and DSU II Series Digital Telephone Systems
System Models
Contents
Making Calls
Answering Calls
Displaying The Functions Of Your Station’s Buttons
11-1
Using Non-Verbal Messaging
LCD Speakerphone
Using This Guide
Using Your Speakerphone
1Using a Full-Duplex Speakerphone
2Speakerphone User Guidelines
∙ To answer a call with your speakerphone
∙ To manually place a call using your speakerphone
∙ To automatically dial a number using your speakerphone
Impact SCS 8324F-** and 8324S
Impact 8012S-** LCD Speakerphone
Knowing The LCD Abbreviations
LCD Screen Feature Section
Over
Alphanumeric Display Liquid Crystal Display-LCD
Knowing Your Telephone’s Functions
Speaker
Next to a line button
Understanding What the Lights Mean
Understanding What the Rings Mean
Above the Hold button models 8012S and 8024S
Pedestal Base
Using Chapter Two
Programming Attendant Features
Press Intercom
Creating The LCD Response Messages
∙ To store the LCD messages
S S a G E
Dial 81, 21, 52 61, 32, 73, 73, 21, 41
Letter Code Table Character
LCD Message List Location Code Letter Codes
Direct Inward Station Dialing
GCA70-245 Programming The Attendant Features
∙ Name the system telephones as follows
Naming The System Telephones
Letter Code Table Character
Station Names
GCA70-245 Programming The Attendant Features
∙ To set the music on hold feature Press Intercom
Setting The Music On Hold Feature
Setting The Night Transfer Of Ringing Mode
∙ To program a Night-Transfer Button Press Intercom
Setting a Night Transfer Button
Setting The System Clock
∙ To print an Smda report Press Intercom
Station Message Detail Accounting Smda Printout
Storing The System Speed Dial Numbers And Names
GCA70-245 Programming The Attendant Features
System Speed Dial Numbers
System Speed Dial Numbers
∙ To display alarm codes
System Alarm Reporting
∙ To transfer calls to the voice mail system
Transferring Calls To The Voice Mail System
Transferring Recalls To a Secondary Attendant Telephone
∙ Day answer messages
Digital Voice Announcing DVA
∙ Night answer messages
∙ Recall messages
∙ Storing DVA messages
∙ Drop message
Digital Voice Announcing DVA
Operating Your Telephone With a DSS/BLF Console
Level access buttons
Accessing The Button Levels
Answering Intercom Calls
∙ When you hear intercom ringing two short ring bursts
Answering Outside Calls
Answering Calls At Monitored Stations
∙ When you hear ringing Press Intercom
Answering Night Transferred Calls
∙ To answer a call at a monitored telephone
Making a Call Pick-Up
∙ You can respond to a Sohva call in one of two ways
Responding To a Subdued Off-Hook Voice Announcement
∙ To dial an outside number manually
Dialing Manually
∙ To automatically dial an autodial number
Dialing Automatically
∙ To store one 16-digit number
Redialing
∙ To redial the last dialed number one time
∙ To access a system line group Press Intercom
Using Line Groups
Waiting For a Line Queuing
∙ To cancel line group queuing
∙ To queue for a line group Press Intercom
∙ To queue for a line that appears on your telephone
Displaying Call Cost /Timer
∙ To tone call automatically
Making Intercom Calls
∙ To voice call manually Press Intercom
∙ To voice call automatically
∙ To camp on at a busy or no answer station
∙ To cancel automatic ringback
Overriding a Call
∙ To camp on when you hear a busy signal
∙ To perform an executive override
∙ To override a Do Not Disturb condition at another station
Making a Subdued Off-Hook Voice Announcement Sohva
∙ To use dial by name
Using Dial By Name
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∙ To retrieve a held call
Holding a Call
∙ To Place a call on hold
Using Directed Hold
Using Exclusive Hold
∙ To place a call on exclusive hold
∙ To retrieve exclusive hold
Handling Recalled Hold Calls
Placing a Call In a Parking Orbit
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Transferring Calls
Transferring Calls
Transferring Calls Screened
Transferring Calls Unscreened
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Conferencing Telephones Together
Conferencing Calls
Making Unsupervised Conference Calls
∙ To adjust the display contrast
Adjusting The Display Contrast
∙ To block voice-announced calls
Blocking Voice Announce Calls
∙ To un-block voice-announced calls
∙ To block a Sohva while you are on a call
∙ To activate the button query feature
∙ To enter account code on an outgoing call
Entering Account Codes
∙ To enter account code on an incoming call
∙ To forward your calls
∙ To cancel call forwarding
Forwarding Calls
∙ To deactivate the Cfos feature Press Intercom #
∙ To activate the Cfos feature Press Intercom
Identifying Your Telephone With Automatic Set Relocation
Listening To a Call Over The Speaker Group Listening
∙ To cancel group listening
Making a Call Non-Private
∙ To do this while on a call
∙ To monitor an in-progress call Press Intercom
Muting Your Telephone
∙ To mute your telephone
∙ To return to the distant party
Operating Your Telephone As a Departmental Station
∙ To place your telephone in an off-duty mode
∙ To return to on-duty mode, repeat the above procedure
∙ If your system provides an external paging unit
Sending a Paging Announcement
∙ To make a reply to a meet-me
∙ If your system provides all-call or zone paging
∙ To enable do not disturb, proceed as follows
Setting a Do Not Disturb At Your Telephone
Different settings. Set them for the current call as follows
Setting The Volume Control
∙ To select one of the ring tones, proceed as follows
Setting Your Personal Ringing Tones
Using Background Music
Switching The Dialing Mode Between Pulse And Tone
∙ To turn the music on
∙ To turn the music off
∙ To clear the TRO code Press Intercom
Using Toll Restriction Override
∙ To use TRO at a station Press Intercom
∙ To disable a Tracker Pager at your station Press Intercom
Using The Optional Tracker Paging System
∙ To enable a Tracker Pager at your station Press Intercom
Dial #01 Dial station extension number
Using The Auxiliary Jack
∙ To use a feature button
∙ To select the IST device Data LED off
Understanding The Data Button Light
∙ To select the multiline telephone Data LED on or flashing
Using The Imist Module
Using The Caller ID Feature
Message Waiting Light and Messaging
Using Non-Verbal Messaging
∙ To turn on the message waiting light at an idle telephone
Write Attendant-provided messages here
LCD Messaging
∙ To turn message on Press Intercom
Station-To-Station Messaging
Assist Button Messaging
∙ To send a message for assistance
∙ To turn on message light
Press DSS button associated with lighted BLF light
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Programming For Automatic Dialing
∙ Automatic dialing is a feature that lets you
∙ Before you begin programming, write down
Autodial Numbers
Storing Autodial And Speed Dial Numbers
Storing a DSS Number
Storing The Feature Buttons
∙ To create these feature access buttons proceed as follows
Storing The Special Purpose Feature Buttons
∙ To assign a button for non-verbal response Press Intercom
Response Message Programming
Automatic Redial Programming
Transfer Button Programming
Assist Button Programming
Group Listening Button Programming
Subdued Off-Hook Voice Announce Sohva Button Programming
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Press Message or Intercom
Using Your Troubleshooting Guide
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Glossary
Glossary GCA70-245
LCD Speakerphone Reference Manual G-3
Glossary GCA70-245
Index
Publication Index GCA70-245
GCA70-245 Publication Index
Publication Index GCA70-245
Queuing -5 Quick Reference Guide, Using Your
Publication Index GCA70-245
Waiting For a Line Queuing
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Appendix a Quick Reference Guide
Intercom
Intercom grp. code
Intercom #
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GCA70-245.03