Transferring Calls | Vertical Communications DSU and DSU II specification

GCA70–245

Transferring Calls

	6		Transferring Calls
	6		Transferring Calls

6.1 Transferring Calls

You can transfer calls from one station to another in one of two ways. If you first identify the caller to the party to receive the transfer, thus giving that user the opportunity to prepare for the call, you have made a screened transfer. If you transfer the call without first announcing it, you have made an unscreened transfer.

If the telephone to which you are transferring the call is busy, you must recover the call yourself or take one of several options that may be available at your telephone. Also, if a transferred call is not answered after a certain length of time (as set by the system) it recalls to your telephone. Again, there are several options that you have available for servicing the returning call (see the following pages for more transferring information).

LCD Speakerphone Reference Manual 6–1

Image 67

Vertical Communications DSU and DSU II manual Transferring Calls

Contents

DSU and DSU II Series Digital Telephone Systems System Models Contents Making Calls Answering Calls Displaying The Functions Of Your Station’s Buttons 11-1 Using Non-Verbal Messaging LCD Speakerphone Using This Guide Using Your Speakerphone 1Using a Full-Duplex Speakerphone 2Speakerphone User Guidelines ∙ To automatically dial a number using your speakerphone ∙ To manually place a call using your speakerphone∙ To answer a call with your speakerphone Impact SCS 8324F-** and 8324S Impact 8012S-** LCD Speakerphone Knowing The LCD Abbreviations LCD Screen Feature Section Over Alphanumeric Display Liquid Crystal Display-LCD Knowing Your Telephone’s Functions Speaker Next to a line button Understanding What the Lights Mean Understanding What the Rings Mean Above the Hold button models 8012S and 8024S Pedestal Base Using Chapter Two Programming Attendant Features ∙ To store the LCD messages Creating The LCD Response MessagesPress Intercom S S a G E Dial 81, 21, 52 61, 32, 73, 73, 21, 41 Letter Code Table Character LCD Message List Location Code Letter Codes Direct Inward Station Dialing GCA70-245 Programming The Attendant Features ∙ Name the system telephones as follows Naming The System Telephones Letter Code Table Character Station Names GCA70-245 Programming The Attendant Features ∙ To set the music on hold feature Press Intercom Setting The Music On Hold Feature Setting The Night Transfer Of Ringing Mode Setting The System Clock Setting a Night Transfer Button∙ To program a Night-Transfer Button Press Intercom ∙ To print an Smda report Press Intercom Station Message Detail Accounting Smda Printout Storing The System Speed Dial Numbers And Names GCA70-245 Programming The Attendant Features System Speed Dial Numbers System Speed Dial Numbers ∙ To display alarm codes System Alarm Reporting Transferring Recalls To a Secondary Attendant Telephone Transferring Calls To The Voice Mail System∙ To transfer calls to the voice mail system ∙ Recall messages Digital Voice Announcing DVA∙ Day answer messages ∙ Night answer messages ∙ Storing DVA messages ∙ Drop message Digital Voice Announcing DVA Operating Your Telephone With a DSS/BLF Console Level access buttons Accessing The Button Levels Answering Outside Calls ∙ When you hear intercom ringing two short ring burstsAnswering Intercom Calls ∙ To answer a call at a monitored telephone ∙ When you hear ringing Press IntercomAnswering Calls At Monitored Stations Answering Night Transferred Calls Making a Call Pick-Up ∙ You can respond to a Sohva call in one of two ways Responding To a Subdued Off-Hook Voice Announcement ∙ To dial an outside number manually Dialing Manually ∙ To automatically dial an autodial number Dialing Automatically ∙ To redial the last dialed number one time Redialing∙ To store one 16-digit number ∙ To access a system line group Press Intercom Using Line Groups ∙ To queue for a line that appears on your telephone ∙ To cancel line group queuingWaiting For a Line Queuing ∙ To queue for a line group Press Intercom Displaying Call Cost /Timer ∙ To voice call automatically Making Intercom Calls∙ To tone call automatically ∙ To voice call manually Press Intercom ∙ To camp on at a busy or no answer station ∙ To cancel automatic ringback ∙ To override a Do Not Disturb condition at another station ∙ To camp on when you hear a busy signalOverriding a Call ∙ To perform an executive override Making a Subdued Off-Hook Voice Announcement Sohva ∙ To use dial by name Using Dial By Name This page remains blank intentionally ∙ To Place a call on hold Holding a Call∙ To retrieve a held call ∙ To retrieve exclusive hold Using Exclusive HoldUsing Directed Hold ∙ To place a call on exclusive hold Handling Recalled Hold Calls Placing a Call In a Parking Orbit This page remains blank intentionally Transferring Calls Transferring Calls Transferring Calls Screened Transferring Calls Unscreened This page remains blank intentionally Conferencing Telephones Together Conferencing Calls Making Unsupervised Conference Calls ∙ To adjust the display contrast Adjusting The Display Contrast ∙ To block a Sohva while you are on a call Blocking Voice Announce Calls∙ To block voice-announced calls ∙ To un-block voice-announced calls ∙ To activate the button query feature ∙ To enter account code on an incoming call Entering Account Codes∙ To enter account code on an outgoing call Forwarding Calls ∙ To cancel call forwarding∙ To forward your calls ∙ To deactivate the Cfos feature Press Intercom # ∙ To activate the Cfos feature Press Intercom Identifying Your Telephone With Automatic Set Relocation ∙ To do this while on a call ∙ To cancel group listeningListening To a Call Over The Speaker Group Listening Making a Call Non-Private ∙ To return to the distant party Muting Your Telephone∙ To monitor an in-progress call Press Intercom ∙ To mute your telephone ∙ To return to on-duty mode, repeat the above procedure ∙ To place your telephone in an off-duty modeOperating Your Telephone As a Departmental Station ∙ If your system provides an external paging unit Sending a Paging Announcement ∙ To make a reply to a meet-me ∙ If your system provides all-call or zone paging ∙ To enable do not disturb, proceed as follows Setting a Do Not Disturb At Your Telephone Different settings. Set them for the current call as follows Setting The Volume Control ∙ To select one of the ring tones, proceed as follows Setting Your Personal Ringing Tones ∙ To turn the music off Switching The Dialing Mode Between Pulse And ToneUsing Background Music ∙ To turn the music on ∙ To use TRO at a station Press Intercom Using Toll Restriction Override∙ To clear the TRO code Press Intercom ∙ To enable a Tracker Pager at your station Press Intercom Using The Optional Tracker Paging System∙ To disable a Tracker Pager at your station Press Intercom Dial #01 Dial station extension number Using The Auxiliary Jack ∙ To use a feature button ∙ To select the multiline telephone Data LED on or flashing Understanding The Data Button Light∙ To select the IST device Data LED off Using The Imist Module Using The Caller ID Feature Message Waiting Light and Messaging Using Non-Verbal Messaging ∙ To turn on the message waiting light at an idle telephone ∙ To turn message on Press Intercom LCD MessagingWrite Attendant-provided messages here ∙ To turn on message light Assist Button MessagingStation-To-Station Messaging ∙ To send a message for assistance Press DSS button associated with lighted BLF light This page remains blank intentionally Programming For Automatic Dialing ∙ Automatic dialing is a feature that lets you ∙ Before you begin programming, write down Autodial Numbers Storing Autodial And Speed Dial Numbers Storing a DSS Number Storing The Feature Buttons ∙ To create these feature access buttons proceed as follows Storing The Special Purpose Feature Buttons Automatic Redial Programming Response Message Programming∙ To assign a button for non-verbal response Press Intercom Transfer Button Programming Assist Button Programming Group Listening Button Programming Subdued Off-Hook Voice Announce Sohva Button Programming This page remains blank intentionally Press Message or Intercom Using Your Troubleshooting Guide This page remains blank intentionally Glossary Glossary GCA70-245 LCD Speakerphone Reference Manual G-3 Glossary GCA70-245 Index Publication Index GCA70-245 GCA70-245 Publication Index Publication Index GCA70-245 Queuing -5 Quick Reference Guide, Using Your Publication Index GCA70-245 Waiting For a Line Queuing This page remains blank intentionally Appendix a Quick Reference Guide Intercom Intercom grp. code Intercom # This page remains blank intentionally Page Page Page GCA70-245.03