Assist Button Programming | Vertical Communications DSU and DSU II

Programming Your Telephone

GCA70–245

10.8 Assist Button Programming

With this feature you can program an “assist” button on your telephone that will let you send a message to an LCD speakerphone. By pushing this button you can let a party at another station know, with a tone and a station message display, that you need assistance with a call.

Then, after receiving the tone and the display message, that person can join the call or monitor it through executive override or service observing.

To program an assist button,

1.Press INTERCOM ✳ ✳ 1.

2.Press programmable button you want as assist button.

3.Dial 7.

4.Dial ✳ to choose system-provided message. (System message = “ASSIST” plus name or extension number of station sending message. Name or extension is automatically added by system.) —OR—

Dial 0 - 9 to choose preprogrammed message (see attendant for list of messages).

5.If one particular station must always receive message, dial extension number of that station; otherwise, press SPEAKER to end.

10.9Transfer Button Programming

This program lets you set up a button to be used for transferring calls to voice mail.

To assign a “transfer to voice mail” button:

1.Press INTERCOM ✳ ✳ 1.

2.Press the programmable button you want to use.

3.Dial 6.

4.Dial extension number.

5.Press SPEAKER to end.

10–10 LCD Speakerphone Reference Manual

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Vertical Communications DSU and DSU II manual Assist Button Programming, Transfer Button Programming

Contents

DSU and DSU II Series Digital Telephone Systems System Models Contents Answering Calls Making Calls Displaying The Functions Of Your Station’s Buttons Using Non-Verbal Messaging 11-1 Using This Guide LCD Speakerphone Using Your Speakerphone 1Using a Full-Duplex Speakerphone 2Speakerphone User Guidelines ∙ To automatically dial a number using your speakerphone ∙ To manually place a call using your speakerphone∙ To answer a call with your speakerphone Impact SCS 8324F-** and 8324S Impact 8012S-** LCD Speakerphone LCD Screen Feature Section Knowing The LCD Abbreviations Over Knowing Your Telephone’s Functions Alphanumeric Display Liquid Crystal Display-LCD Speaker Understanding What the Lights Mean Next to a line button Above the Hold button models 8012S and 8024S Understanding What the Rings Mean Pedestal Base Programming Attendant Features Using Chapter Two ∙ To store the LCD messages Creating The LCD Response MessagesPress Intercom Dial 81, 21, 52 61, 32, 73, 73, 21, 41 S S a G E Letter Code Table Character LCD Message List Location Code Letter Codes Direct Inward Station Dialing GCA70-245 Programming The Attendant Features Naming The System Telephones ∙ Name the system telephones as follows Letter Code Table Character Station Names GCA70-245 Programming The Attendant Features Setting The Music On Hold Feature ∙ To set the music on hold feature Press Intercom Setting The Night Transfer Of Ringing Mode Setting The System Clock Setting a Night Transfer Button∙ To program a Night-Transfer Button Press Intercom Station Message Detail Accounting Smda Printout ∙ To print an Smda report Press Intercom Storing The System Speed Dial Numbers And Names GCA70-245 Programming The Attendant Features System Speed Dial Numbers System Speed Dial Numbers System Alarm Reporting ∙ To display alarm codes Transferring Recalls To a Secondary Attendant Telephone Transferring Calls To The Voice Mail System∙ To transfer calls to the voice mail system Digital Voice Announcing DVA ∙ Day answer messages∙ Night answer messages ∙ Recall messages ∙ Drop message ∙ Storing DVA messages Digital Voice Announcing DVA Operating Your Telephone With a DSS/BLF Console Accessing The Button Levels Level access buttons Answering Outside Calls ∙ When you hear intercom ringing two short ring burstsAnswering Intercom Calls ∙ When you hear ringing Press Intercom Answering Calls At Monitored StationsAnswering Night Transferred Calls ∙ To answer a call at a monitored telephone Making a Call Pick-Up Responding To a Subdued Off-Hook Voice Announcement ∙ You can respond to a Sohva call in one of two ways Dialing Manually ∙ To dial an outside number manually Dialing Automatically ∙ To automatically dial an autodial number ∙ To redial the last dialed number one time Redialing∙ To store one 16-digit number Using Line Groups ∙ To access a system line group Press Intercom ∙ To cancel line group queuing Waiting For a Line Queuing∙ To queue for a line group Press Intercom ∙ To queue for a line that appears on your telephone Displaying Call Cost /Timer Making Intercom Calls ∙ To tone call automatically∙ To voice call manually Press Intercom ∙ To voice call automatically ∙ To cancel automatic ringback ∙ To camp on at a busy or no answer station ∙ To camp on when you hear a busy signal Overriding a Call∙ To perform an executive override ∙ To override a Do Not Disturb condition at another station Making a Subdued Off-Hook Voice Announcement Sohva Using Dial By Name ∙ To use dial by name This page remains blank intentionally ∙ To Place a call on hold Holding a Call∙ To retrieve a held call Using Exclusive Hold Using Directed Hold∙ To place a call on exclusive hold ∙ To retrieve exclusive hold Placing a Call In a Parking Orbit Handling Recalled Hold Calls This page remains blank intentionally Transferring Calls Transferring Calls Transferring Calls Screened Transferring Calls Unscreened This page remains blank intentionally Conferencing Calls Conferencing Telephones Together Making Unsupervised Conference Calls Adjusting The Display Contrast ∙ To adjust the display contrast Blocking Voice Announce Calls ∙ To block voice-announced calls∙ To un-block voice-announced calls ∙ To block a Sohva while you are on a call ∙ To activate the button query feature ∙ To enter account code on an incoming call Entering Account Codes∙ To enter account code on an outgoing call Forwarding Calls ∙ To cancel call forwarding∙ To forward your calls ∙ To activate the Cfos feature Press Intercom ∙ To deactivate the Cfos feature Press Intercom # Identifying Your Telephone With Automatic Set Relocation ∙ To cancel group listening Listening To a Call Over The Speaker Group ListeningMaking a Call Non-Private ∙ To do this while on a call Muting Your Telephone ∙ To monitor an in-progress call Press Intercom∙ To mute your telephone ∙ To return to the distant party ∙ To return to on-duty mode, repeat the above procedure ∙ To place your telephone in an off-duty modeOperating Your Telephone As a Departmental Station Sending a Paging Announcement ∙ If your system provides an external paging unit ∙ If your system provides all-call or zone paging ∙ To make a reply to a meet-me Setting a Do Not Disturb At Your Telephone ∙ To enable do not disturb, proceed as follows Setting The Volume Control Different settings. Set them for the current call as follows Setting Your Personal Ringing Tones ∙ To select one of the ring tones, proceed as follows Switching The Dialing Mode Between Pulse And Tone Using Background Music∙ To turn the music on ∙ To turn the music off ∙ To use TRO at a station Press Intercom Using Toll Restriction Override∙ To clear the TRO code Press Intercom ∙ To enable a Tracker Pager at your station Press Intercom Using The Optional Tracker Paging System∙ To disable a Tracker Pager at your station Press Intercom Dial #01 Dial station extension number Using The Auxiliary Jack ∙ To use a feature button ∙ To select the multiline telephone Data LED on or flashing Understanding The Data Button Light∙ To select the IST device Data LED off Using The Imist Module Using The Caller ID Feature Using Non-Verbal Messaging Message Waiting Light and Messaging ∙ To turn on the message waiting light at an idle telephone ∙ To turn message on Press Intercom LCD MessagingWrite Attendant-provided messages here Assist Button Messaging Station-To-Station Messaging∙ To send a message for assistance ∙ To turn on message light Press DSS button associated with lighted BLF light This page remains blank intentionally ∙ Automatic dialing is a feature that lets you Programming For Automatic Dialing ∙ Before you begin programming, write down Autodial Numbers Storing Autodial And Speed Dial Numbers Storing a DSS Number Storing The Feature Buttons ∙ To create these feature access buttons proceed as follows Storing The Special Purpose Feature Buttons Automatic Redial Programming Response Message Programming∙ To assign a button for non-verbal response Press Intercom Assist Button Programming Transfer Button Programming Subdued Off-Hook Voice Announce Sohva Button Programming Group Listening Button Programming This page remains blank intentionally Using Your Troubleshooting Guide Press Message or Intercom This page remains blank intentionally Glossary Glossary GCA70-245 LCD Speakerphone Reference Manual G-3 Glossary GCA70-245 Index Publication Index GCA70-245 GCA70-245 Publication Index Publication Index GCA70-245 Queuing -5 Quick Reference Guide, Using Your Publication Index GCA70-245 Waiting For a Line Queuing This page remains blank intentionally Appendix a Quick Reference Guide Intercom grp. code Intercom Intercom # This page remains blank intentionally Page Page Page GCA70-245.03