Vertical Communications DSU and DSU II Troubleshooting YourTelephone

TroubleshootingYourTelephone

Should your Impact or Impact SCS telephonefail to operate properly,

or if you do not understand why it is operating in a certain manner,

reviewthe following Troubleshooting Guide for help.

SYMPTOM POSSIBLE CAUSE

INTERCOM lighti s

flashing. Yourmessaging is set. Dial

INTERCOM,then#02andhangup.

MESSAGElight (models

8312S, 8324S)

HOLD light (models 8012S,

8024S) is flashing.

Another telephone has activatedyour

messagewaiting light.

Press MESSAGE(or INTERCOM and

then HOLD) to retrievemessage. This

action will call the party who activated

light. Once you havereceived message,

party who activatedlight (while still

talking to you) must press INTERCOM

to turn offt helight.

MUTE light is on. MUTE is activated.

Tocancel, press MUTE.

SPEAKER light on steady. Background music feature activatedeven

though you may not havebackground

mustic provided. Dial INTERCOM then

#1andhanguptocancel.

Error Tone

(three steady tones) May occur when incorrectbuttons are

pressed during autodial or speed dial

programming.For example, if a button

has a line assigned to it, it is not available

as a programmable button andan error

tone sounds if it is pressed during

programming.

Youcan not receive a voice

announce call. Voiceannounce block has been activated.

Tocancel (if desired), dial INTERCOM

then #2.

GCA70–245 Troubleshooting Your Telephone

LCD Speakerphone Reference Manual 11–1