Vertical Communications DSU and DSU II manual

Making Calls

GCA70–245

4.11Making A Subdued Off-Hook Voice Announcement (SOHVA)

You can make a voice announcement to another station that is off-hook and busy on a call (if the system is arranged to provide this feature). Your telephone provides a SOHVA button for your use. The system allows you to decide whether to deliver a SOHVA message or hang up when you hear an intercom busy tone.

∙Make a SOHVA announcement using the SOHVA button as follows:

1.Make intercom call and hear busy tone.

2.Decide whether to interrupt or not.

3.If you decide not to interrupt the called party, hang up. —OR—

∙To interrupt, press SOHVA button and hear several quick tone bursts,

1.Make announcement (busy tone means that the called telephone is in speakerphone mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has voice announce block enabled).

2.Wait on line for reply (called telephone may send non-verbal reply to your display and then disconnect from your telephone).

NOTE: The caller cannot control how the announcement is received. This depends upon the equipment used and class-of-service programming.

4–10 LCD Speakerphone Reference Manual

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Vertical Communications DSU and DSU II manual Making a Subdued Off-Hook Voice Announcement Sohva

Contents

DSU and DSU II Series Digital Telephone Systems System Models Contents Answering Calls Making Calls Displaying The Functions Of Your Station’s Buttons Using Non-Verbal Messaging 11-1 Using This Guide LCD Speakerphone Using Your Speakerphone 1Using a Full-Duplex Speakerphone 2Speakerphone User Guidelines ∙ To manually place a call using your speakerphone ∙ To automatically dial a number using your speakerphone∙ To answer a call with your speakerphone Impact SCS 8324F-** and 8324S Impact 8012S-** LCD Speakerphone LCD Screen Feature Section Knowing The LCD Abbreviations Over Knowing Your Telephone’s Functions Alphanumeric Display Liquid Crystal Display-LCD Speaker Understanding What the Lights Mean Next to a line button Above the Hold button models 8012S and 8024S Understanding What the Rings Mean Pedestal Base Programming Attendant Features Using Chapter Two Creating The LCD Response Messages ∙ To store the LCD messagesPress Intercom Dial 81, 21, 52 61, 32, 73, 73, 21, 41 S S a G E Letter Code Table Character LCD Message List Location Code Letter Codes Direct Inward Station Dialing GCA70-245 Programming The Attendant Features Naming The System Telephones ∙ Name the system telephones as follows Letter Code Table Character Station Names GCA70-245 Programming The Attendant Features Setting The Music On Hold Feature ∙ To set the music on hold feature Press Intercom Setting The Night Transfer Of Ringing Mode Setting a Night Transfer Button Setting The System Clock∙ To program a Night-Transfer Button Press Intercom Station Message Detail Accounting Smda Printout ∙ To print an Smda report Press Intercom Storing The System Speed Dial Numbers And Names GCA70-245 Programming The Attendant Features System Speed Dial Numbers System Speed Dial Numbers System Alarm Reporting ∙ To display alarm codes Transferring Calls To The Voice Mail System Transferring Recalls To a Secondary Attendant Telephone∙ To transfer calls to the voice mail system Digital Voice Announcing DVA ∙ Day answer messages∙ Night answer messages ∙ Recall messages ∙ Drop message ∙ Storing DVA messages Digital Voice Announcing DVA Operating Your Telephone With a DSS/BLF Console Accessing The Button Levels Level access buttons ∙ When you hear intercom ringing two short ring bursts Answering Outside CallsAnswering Intercom Calls ∙ When you hear ringing Press Intercom Answering Calls At Monitored StationsAnswering Night Transferred Calls ∙ To answer a call at a monitored telephone Making a Call Pick-Up Responding To a Subdued Off-Hook Voice Announcement ∙ You can respond to a Sohva call in one of two ways Dialing Manually ∙ To dial an outside number manually Dialing Automatically ∙ To automatically dial an autodial number Redialing ∙ To redial the last dialed number one time∙ To store one 16-digit number Using Line Groups ∙ To access a system line group Press Intercom ∙ To cancel line group queuing Waiting For a Line Queuing∙ To queue for a line group Press Intercom ∙ To queue for a line that appears on your telephone Displaying Call Cost /Timer Making Intercom Calls ∙ To tone call automatically∙ To voice call manually Press Intercom ∙ To voice call automatically ∙ To cancel automatic ringback ∙ To camp on at a busy or no answer station ∙ To camp on when you hear a busy signal Overriding a Call∙ To perform an executive override ∙ To override a Do Not Disturb condition at another station Making a Subdued Off-Hook Voice Announcement Sohva Using Dial By Name ∙ To use dial by name This page remains blank intentionally Holding a Call ∙ To Place a call on hold∙ To retrieve a held call Using Exclusive Hold Using Directed Hold∙ To place a call on exclusive hold ∙ To retrieve exclusive hold Placing a Call In a Parking Orbit Handling Recalled Hold Calls This page remains blank intentionally Transferring Calls Transferring Calls Transferring Calls Screened Transferring Calls Unscreened This page remains blank intentionally Conferencing Calls Conferencing Telephones Together Making Unsupervised Conference Calls Adjusting The Display Contrast ∙ To adjust the display contrast Blocking Voice Announce Calls ∙ To block voice-announced calls∙ To un-block voice-announced calls ∙ To block a Sohva while you are on a call ∙ To activate the button query feature Entering Account Codes ∙ To enter account code on an incoming call∙ To enter account code on an outgoing call ∙ To cancel call forwarding Forwarding Calls∙ To forward your calls ∙ To activate the Cfos feature Press Intercom ∙ To deactivate the Cfos feature Press Intercom # Identifying Your Telephone With Automatic Set Relocation ∙ To cancel group listening Listening To a Call Over The Speaker Group ListeningMaking a Call Non-Private ∙ To do this while on a call Muting Your Telephone ∙ To monitor an in-progress call Press Intercom∙ To mute your telephone ∙ To return to the distant party ∙ To place your telephone in an off-duty mode ∙ To return to on-duty mode, repeat the above procedureOperating Your Telephone As a Departmental Station Sending a Paging Announcement ∙ If your system provides an external paging unit ∙ If your system provides all-call or zone paging ∙ To make a reply to a meet-me Setting a Do Not Disturb At Your Telephone ∙ To enable do not disturb, proceed as follows Setting The Volume Control Different settings. Set them for the current call as follows Setting Your Personal Ringing Tones ∙ To select one of the ring tones, proceed as follows Switching The Dialing Mode Between Pulse And Tone Using Background Music∙ To turn the music on ∙ To turn the music off Using Toll Restriction Override ∙ To use TRO at a station Press Intercom∙ To clear the TRO code Press Intercom Using The Optional Tracker Paging System ∙ To enable a Tracker Pager at your station Press Intercom∙ To disable a Tracker Pager at your station Press Intercom Dial #01 Dial station extension number Using The Auxiliary Jack ∙ To use a feature button Understanding The Data Button Light ∙ To select the multiline telephone Data LED on or flashing∙ To select the IST device Data LED off Using The Imist Module Using The Caller ID Feature Using Non-Verbal Messaging Message Waiting Light and Messaging ∙ To turn on the message waiting light at an idle telephone LCD Messaging ∙ To turn message on Press IntercomWrite Attendant-provided messages here Assist Button Messaging Station-To-Station Messaging∙ To send a message for assistance ∙ To turn on message light Press DSS button associated with lighted BLF light This page remains blank intentionally ∙ Automatic dialing is a feature that lets you Programming For Automatic Dialing ∙ Before you begin programming, write down Autodial Numbers Storing Autodial And Speed Dial Numbers Storing a DSS Number Storing The Feature Buttons ∙ To create these feature access buttons proceed as follows Storing The Special Purpose Feature Buttons Response Message Programming Automatic Redial Programming∙ To assign a button for non-verbal response Press Intercom Assist Button Programming Transfer Button Programming Subdued Off-Hook Voice Announce Sohva Button Programming Group Listening Button Programming This page remains blank intentionally Using Your Troubleshooting Guide Press Message or Intercom This page remains blank intentionally Glossary Glossary GCA70-245 LCD Speakerphone Reference Manual G-3 Glossary GCA70-245 Index Publication Index GCA70-245 GCA70-245 Publication Index Publication Index GCA70-245 Queuing -5 Quick Reference Guide, Using Your Publication Index GCA70-245 Waiting For a Line Queuing This page remains blank intentionally Appendix a Quick Reference Guide Intercom grp. code Intercom Intercom # This page remains blank intentionally Page Page Page GCA70-245.03