Holding a Call | Vertical Communications DSU and DSU II specs

GCA70–245Holding Calls

5	Holding Calls

You can place a call on hold and pick it back up a short time later. With a regular hold, you can pick up the held call or another user can pick it up at another telephone if that telephone shares the held call line with your telephone. With an exclusive hold condition, you must pick the held call up at your telephone as no other telephone has access to it.

You can also answer and place on hold a call that is on a line that does not appear at your telephone (a call that is parked or transferred to you, for instance). You can even place a call on hold at another telephone or on hold in the system so that anyone can answer it.

After a call has been on hold for the period of time (set by the installer of your system), the system will cause three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster. If the call is on exclusive hold, it will revert to manual hold after the hold recall time period.

5.1 Holding A Call

∙To Place a call on hold,

1.Press HOLD.

∙To retrieve a held call,

1.Press line button of the held call (with flashing light).

∙To retrieve a call that you answered and placed on hold but for which you have no line appearance (for instance, a call that was transferred to you),

1.Press TAP.

LCD Speakerphone Reference Manual 5–1

Image 63

Vertical Communications DSU and DSU II manual Holding a Call, ∙ To Place a call on hold, ∙ To retrieve a held call

Contents

DSU and DSU II Series Digital Telephone Systems System Models Contents Making Calls Answering Calls Displaying The Functions Of Your Station’s Buttons 11-1 Using Non-Verbal Messaging LCD Speakerphone Using This Guide Using Your Speakerphone 1Using a Full-Duplex Speakerphone 2Speakerphone User Guidelines ∙ To manually place a call using your speakerphone ∙ To automatically dial a number using your speakerphone∙ To answer a call with your speakerphone Impact SCS 8324F-** and 8324S Impact 8012S-** LCD Speakerphone Knowing The LCD Abbreviations LCD Screen Feature Section Over Alphanumeric Display Liquid Crystal Display-LCD Knowing Your Telephone’s Functions Speaker Next to a line button Understanding What the Lights Mean Understanding What the Rings Mean Above the Hold button models 8012S and 8024S Pedestal Base Using Chapter Two Programming Attendant Features Creating The LCD Response Messages ∙ To store the LCD messagesPress Intercom S S a G E Dial 81, 21, 52 61, 32, 73, 73, 21, 41 Letter Code Table Character LCD Message List Location Code Letter Codes Direct Inward Station Dialing GCA70-245 Programming The Attendant Features ∙ Name the system telephones as follows Naming The System Telephones Letter Code Table Character Station Names GCA70-245 Programming The Attendant Features ∙ To set the music on hold feature Press Intercom Setting The Music On Hold Feature Setting The Night Transfer Of Ringing Mode Setting a Night Transfer Button Setting The System Clock∙ To program a Night-Transfer Button Press Intercom ∙ To print an Smda report Press Intercom Station Message Detail Accounting Smda Printout Storing The System Speed Dial Numbers And Names GCA70-245 Programming The Attendant Features System Speed Dial Numbers System Speed Dial Numbers ∙ To display alarm codes System Alarm Reporting Transferring Calls To The Voice Mail System Transferring Recalls To a Secondary Attendant Telephone∙ To transfer calls to the voice mail system ∙ Recall messages Digital Voice Announcing DVA∙ Day answer messages ∙ Night answer messages ∙ Storing DVA messages ∙ Drop message Digital Voice Announcing DVA Operating Your Telephone With a DSS/BLF Console Level access buttons Accessing The Button Levels ∙ When you hear intercom ringing two short ring bursts Answering Outside CallsAnswering Intercom Calls ∙ To answer a call at a monitored telephone ∙ When you hear ringing Press IntercomAnswering Calls At Monitored Stations Answering Night Transferred Calls Making a Call Pick-Up ∙ You can respond to a Sohva call in one of two ways Responding To a Subdued Off-Hook Voice Announcement ∙ To dial an outside number manually Dialing Manually ∙ To automatically dial an autodial number Dialing Automatically Redialing ∙ To redial the last dialed number one time∙ To store one 16-digit number ∙ To access a system line group Press Intercom Using Line Groups ∙ To queue for a line that appears on your telephone ∙ To cancel line group queuingWaiting For a Line Queuing ∙ To queue for a line group Press Intercom Displaying Call Cost /Timer ∙ To voice call automatically Making Intercom Calls∙ To tone call automatically ∙ To voice call manually Press Intercom ∙ To camp on at a busy or no answer station ∙ To cancel automatic ringback ∙ To override a Do Not Disturb condition at another station ∙ To camp on when you hear a busy signalOverriding a Call ∙ To perform an executive override Making a Subdued Off-Hook Voice Announcement Sohva ∙ To use dial by name Using Dial By Name This page remains blank intentionally Holding a Call ∙ To Place a call on hold∙ To retrieve a held call ∙ To retrieve exclusive hold Using Exclusive HoldUsing Directed Hold ∙ To place a call on exclusive hold Handling Recalled Hold Calls Placing a Call In a Parking Orbit This page remains blank intentionally Transferring Calls Transferring Calls Transferring Calls Screened Transferring Calls Unscreened This page remains blank intentionally Conferencing Telephones Together Conferencing Calls Making Unsupervised Conference Calls ∙ To adjust the display contrast Adjusting The Display Contrast ∙ To block a Sohva while you are on a call Blocking Voice Announce Calls∙ To block voice-announced calls ∙ To un-block voice-announced calls ∙ To activate the button query feature Entering Account Codes ∙ To enter account code on an incoming call∙ To enter account code on an outgoing call ∙ To cancel call forwarding Forwarding Calls∙ To forward your calls ∙ To deactivate the Cfos feature Press Intercom # ∙ To activate the Cfos feature Press Intercom Identifying Your Telephone With Automatic Set Relocation ∙ To do this while on a call ∙ To cancel group listeningListening To a Call Over The Speaker Group Listening Making a Call Non-Private ∙ To return to the distant party Muting Your Telephone∙ To monitor an in-progress call Press Intercom ∙ To mute your telephone ∙ To place your telephone in an off-duty mode ∙ To return to on-duty mode, repeat the above procedureOperating Your Telephone As a Departmental Station ∙ If your system provides an external paging unit Sending a Paging Announcement ∙ To make a reply to a meet-me ∙ If your system provides all-call or zone paging ∙ To enable do not disturb, proceed as follows Setting a Do Not Disturb At Your Telephone Different settings. Set them for the current call as follows Setting The Volume Control ∙ To select one of the ring tones, proceed as follows Setting Your Personal Ringing Tones ∙ To turn the music off Switching The Dialing Mode Between Pulse And ToneUsing Background Music ∙ To turn the music on Using Toll Restriction Override ∙ To use TRO at a station Press Intercom∙ To clear the TRO code Press Intercom Using The Optional Tracker Paging System ∙ To enable a Tracker Pager at your station Press Intercom∙ To disable a Tracker Pager at your station Press Intercom Dial #01 Dial station extension number Using The Auxiliary Jack ∙ To use a feature button Understanding The Data Button Light ∙ To select the multiline telephone Data LED on or flashing∙ To select the IST device Data LED off Using The Imist Module Using The Caller ID Feature Message Waiting Light and Messaging Using Non-Verbal Messaging ∙ To turn on the message waiting light at an idle telephone LCD Messaging ∙ To turn message on Press IntercomWrite Attendant-provided messages here ∙ To turn on message light Assist Button MessagingStation-To-Station Messaging ∙ To send a message for assistance Press DSS button associated with lighted BLF light This page remains blank intentionally Programming For Automatic Dialing ∙ Automatic dialing is a feature that lets you ∙ Before you begin programming, write down Autodial Numbers Storing Autodial And Speed Dial Numbers Storing a DSS Number Storing The Feature Buttons ∙ To create these feature access buttons proceed as follows Storing The Special Purpose Feature Buttons Response Message Programming Automatic Redial Programming∙ To assign a button for non-verbal response Press Intercom Transfer Button Programming Assist Button Programming Group Listening Button Programming Subdued Off-Hook Voice Announce Sohva Button Programming This page remains blank intentionally Press Message or Intercom Using Your Troubleshooting Guide This page remains blank intentionally Glossary Glossary GCA70-245 LCD Speakerphone Reference Manual G-3 Glossary GCA70-245 Index Publication Index GCA70-245 GCA70-245 Publication Index Publication Index GCA70-245 Queuing -5 Quick Reference Guide, Using Your Publication Index GCA70-245 Waiting For a Line Queuing This page remains blank intentionally Appendix a Quick Reference Guide Intercom Intercom grp. code Intercom # This page remains blank intentionally Page Page Page GCA70-245.03