DSU and DSU II Series Digital Telephone Systems
System Models
Contents
Answering Calls
Making Calls
Displaying The Functions Of Your Station’s Buttons
Using Non-Verbal Messaging
11-1
Using This Guide
LCD Speakerphone
Using Your Speakerphone
1Using a Full-Duplex Speakerphone
2Speakerphone User Guidelines
∙ To manually place a call using your speakerphone
∙ To automatically dial a number using your speakerphone
∙ To answer a call with your speakerphone
Impact SCS 8324F-** and 8324S
Impact 8012S-** LCD Speakerphone
LCD Screen Feature Section
Knowing The LCD Abbreviations
Over
Knowing Your Telephone’s Functions
Alphanumeric Display Liquid Crystal Display-LCD
Speaker
Understanding What the Lights Mean
Next to a line button
Above the Hold button models 8012S and 8024S
Understanding What the Rings Mean
Pedestal Base
Programming Attendant Features
Using Chapter Two
Creating The LCD Response Messages
∙ To store the LCD messages
Press Intercom
Dial 81, 21, 52 61, 32, 73, 73, 21, 41
S S a G E
Letter Code Table Character
LCD Message List Location Code Letter Codes
Direct Inward Station Dialing
GCA70-245 Programming The Attendant Features
Naming The System Telephones
∙ Name the system telephones as follows
Letter Code Table Character
Station Names
GCA70-245 Programming The Attendant Features
Setting The Music On Hold Feature
∙ To set the music on hold feature Press Intercom
Setting The Night Transfer Of Ringing Mode
Setting a Night Transfer Button
Setting The System Clock
∙ To program a Night-Transfer Button Press Intercom
Station Message Detail Accounting Smda Printout
∙ To print an Smda report Press Intercom
Storing The System Speed Dial Numbers And Names
GCA70-245 Programming The Attendant Features
System Speed Dial Numbers
System Speed Dial Numbers
System Alarm Reporting
∙ To display alarm codes
Transferring Calls To The Voice Mail System
Transferring Recalls To a Secondary Attendant Telephone
∙ To transfer calls to the voice mail system
Digital Voice Announcing DVA
∙ Day answer messages
∙ Night answer messages
∙ Recall messages
∙ Drop message
∙ Storing DVA messages
Digital Voice Announcing DVA
Operating Your Telephone With a DSS/BLF Console
Accessing The Button Levels
Level access buttons
∙ When you hear intercom ringing two short ring bursts
Answering Outside Calls
Answering Intercom Calls
∙ When you hear ringing Press Intercom
Answering Calls At Monitored Stations
Answering Night Transferred Calls
∙ To answer a call at a monitored telephone
Making a Call Pick-Up
Responding To a Subdued Off-Hook Voice Announcement
∙ You can respond to a Sohva call in one of two ways
Dialing Manually
∙ To dial an outside number manually
Dialing Automatically
∙ To automatically dial an autodial number
Redialing
∙ To redial the last dialed number one time
∙ To store one 16-digit number
Using Line Groups
∙ To access a system line group Press Intercom
∙ To cancel line group queuing
Waiting For a Line Queuing
∙ To queue for a line group Press Intercom
∙ To queue for a line that appears on your telephone
Displaying Call Cost /Timer
Making Intercom Calls
∙ To tone call automatically
∙ To voice call manually Press Intercom
∙ To voice call automatically
∙ To cancel automatic ringback
∙ To camp on at a busy or no answer station
∙ To camp on when you hear a busy signal
Overriding a Call
∙ To perform an executive override
∙ To override a Do Not Disturb condition at another station
Making a Subdued Off-Hook Voice Announcement Sohva
Using Dial By Name
∙ To use dial by name
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Holding a Call
∙ To Place a call on hold
∙ To retrieve a held call
Using Exclusive Hold
Using Directed Hold
∙ To place a call on exclusive hold
∙ To retrieve exclusive hold
Placing a Call In a Parking Orbit
Handling Recalled Hold Calls
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Transferring Calls
Transferring Calls
Transferring Calls Screened
Transferring Calls Unscreened
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Conferencing Calls
Conferencing Telephones Together
Making Unsupervised Conference Calls
Adjusting The Display Contrast
∙ To adjust the display contrast
Blocking Voice Announce Calls
∙ To block voice-announced calls
∙ To un-block voice-announced calls
∙ To block a Sohva while you are on a call
∙ To activate the button query feature
Entering Account Codes
∙ To enter account code on an incoming call
∙ To enter account code on an outgoing call
∙ To cancel call forwarding
Forwarding Calls
∙ To forward your calls
∙ To activate the Cfos feature Press Intercom
∙ To deactivate the Cfos feature Press Intercom #
Identifying Your Telephone With Automatic Set Relocation
∙ To cancel group listening
Listening To a Call Over The Speaker Group Listening
Making a Call Non-Private
∙ To do this while on a call
Muting Your Telephone
∙ To monitor an in-progress call Press Intercom
∙ To mute your telephone
∙ To return to the distant party
∙ To place your telephone in an off-duty mode
∙ To return to on-duty mode, repeat the above procedure
Operating Your Telephone As a Departmental Station
Sending a Paging Announcement
∙ If your system provides an external paging unit
∙ If your system provides all-call or zone paging
∙ To make a reply to a meet-me
Setting a Do Not Disturb At Your Telephone
∙ To enable do not disturb, proceed as follows
Setting The Volume Control
Different settings. Set them for the current call as follows
Setting Your Personal Ringing Tones
∙ To select one of the ring tones, proceed as follows
Switching The Dialing Mode Between Pulse And Tone
Using Background Music
∙ To turn the music on
∙ To turn the music off
Using Toll Restriction Override
∙ To use TRO at a station Press Intercom
∙ To clear the TRO code Press Intercom
Using The Optional Tracker Paging System
∙ To enable a Tracker Pager at your station Press Intercom
∙ To disable a Tracker Pager at your station Press Intercom
Dial #01 Dial station extension number
Using The Auxiliary Jack
∙ To use a feature button
Understanding The Data Button Light
∙ To select the multiline telephone Data LED on or flashing
∙ To select the IST device Data LED off
Using The Imist Module
Using The Caller ID Feature
Using Non-Verbal Messaging
Message Waiting Light and Messaging
∙ To turn on the message waiting light at an idle telephone
LCD Messaging
∙ To turn message on Press Intercom
Write Attendant-provided messages here
Assist Button Messaging
Station-To-Station Messaging
∙ To send a message for assistance
∙ To turn on message light
Press DSS button associated with lighted BLF light
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∙ Automatic dialing is a feature that lets you
Programming For Automatic Dialing
∙ Before you begin programming, write down
Autodial Numbers
Storing Autodial And Speed Dial Numbers
Storing a DSS Number
Storing The Feature Buttons
∙ To create these feature access buttons proceed as follows
Storing The Special Purpose Feature Buttons
Response Message Programming
Automatic Redial Programming
∙ To assign a button for non-verbal response Press Intercom
Assist Button Programming
Transfer Button Programming
Subdued Off-Hook Voice Announce Sohva Button Programming
Group Listening Button Programming
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Using Your Troubleshooting Guide
Press Message or Intercom
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Glossary
Glossary GCA70-245
LCD Speakerphone Reference Manual G-3
Glossary GCA70-245
Index
Publication Index GCA70-245
GCA70-245 Publication Index
Publication Index GCA70-245
Queuing -5 Quick Reference Guide, Using Your
Publication Index GCA70-245
Waiting For a Line Queuing
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Appendix a Quick Reference Guide
Intercom grp. code
Intercom
Intercom #
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GCA70-245.03