Section One - Part D
DIAGNOSIS AND TROUBLESHOOTING
DIAGNOSIS AND TROUBLESHOOTING CHART
PROBLEM | POSSIBLE CAUSE | ACTION | |
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1. MOTOR WILL NOT |
| No/low voltage to machine | Check supply voltage |
RUN | Thermal overload tripped | Check Overload | |
NOTE: In diagnosing this |
| Timer switches | Check continuity |
problem, start the washer. If | Poor connection on timer | Secure terminal | |
the motor runs in either agi- |
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| Motor centrifugal switch | Check continuity | |
tate or drain, the motor is OK. |
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| Motor disconnect block loose | Secure disconnect block | |
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| Motor | Check windings |
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| Wiring harness | Check continuity |
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| Incorrect harness wiring | Check harness connections |
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| Water level switch | Check continuity |
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| Pump jammed | Replace pump |
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| Gearcase jammed | Replace gearcase |
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| Lid open in spin cycle | Close lid |
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2. NO AGITATE OR |
| Broken motor coupler | Replace coupler |
SPIN BUT MOTOR | Internal gearcase problem | Replace gearcase | |
RUNS |
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3. WATER WILL NOT |
| Water turned off at supply | Check faucet - turn on |
ENTER MACHINE. | No/low voltage to machine | Check supply voltage | |
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| Water temperature switch | Check continuity |
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| Timer switches | Check continuity |
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| Wiring harness. | Check continuity of wiring |
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| Poor connection at water inlet | Secure terminal |
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| valve solenoid |
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| Water level switch | Check continuity |
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| Incorrect harness wiring | Check harness connections |
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| Water level switch out of calibration | Replace switch |
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4. WATER LEVEL | Customer misunderstanding of | On Highest setting, water level should | |
TOO LOW. | correct water level | be 14” from basket bottom. | |
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| Water Level Switch out of calibra- | Replace Water Level Switch (Do NOT |
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| tion. | attempt to change calibration) |
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5. MACHINE WILL |
| Wiring harness | Check continuity |
NOT AGITATE. | Motor | See problem 1 | |
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| Stripped agitator spline | Replace agitator |
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| Damaged agitate cam | Replace gearcase |
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| Damaged agitate gear | Replace gearcase |
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| Broken agitator shaft | Replace gearcase |
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6. INTERMITTENT | Pause in timer | Normal condition | |
AGITATE. |
| Damaged agitate cam | Replace gearcase |
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| Agitate gear clutch teeth worn or | Replace gearcase |
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| broken |
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