Section One - Part D

DIAGNOSIS AND TROUBLESHOOTING

DIAGNOSIS AND TROUBLESHOOTING CHART

PROBLEM

POSSIBLE CAUSE

ACTION

 

 

 

 

1. MOTOR WILL NOT

 

No/low voltage to machine

Check supply voltage (100-130 volts)

RUN

Thermal overload tripped

Check Overload

NOTE: In diagnosing this

 

Timer switches

Check continuity

problem, start the washer. If

Poor connection on timer

Secure terminal

the motor runs in either agi-

 

 

 

 

Motor centrifugal switch

Check continuity

tate or drain, the motor is OK.

 

 

 

 

Motor disconnect block loose

Secure disconnect block

 

 

Motor

Check windings

 

 

Wiring harness

Check continuity

 

 

Incorrect harness wiring

Check harness connections

 

 

Water level switch

Check continuity

 

 

Pump jammed

Replace pump

 

 

Gearcase jammed

Replace gearcase

 

 

Lid open in spin cycle

Close lid

 

 

 

2. NO AGITATE OR

 

Broken motor coupler

Replace coupler

SPIN BUT MOTOR

Internal gearcase problem

Replace gearcase

RUNS

 

 

 

 

 

3. WATER WILL NOT

 

Water turned off at supply

Check faucet - turn on

ENTER MACHINE.

No/low voltage to machine

Check supply voltage (100-130 volts)

 

 

Water temperature switch

Check continuity

 

 

Timer switches

Check continuity

 

 

Wiring harness.

Check continuity of wiring

 

 

Poor connection at water inlet

Secure terminal

 

 

valve solenoid

 

 

 

Water level switch

Check continuity

 

 

Incorrect harness wiring

Check harness connections

 

 

Water level switch out of calibration

Replace switch

 

 

 

4. WATER LEVEL

Customer misunderstanding of

On Highest setting, water level should

TOO LOW.

correct water level

be 14” from basket bottom.

 

 

Water Level Switch out of calibra-

Replace Water Level Switch (Do NOT

 

 

tion.

attempt to change calibration)

 

 

 

5. MACHINE WILL

 

Wiring harness

Check continuity

NOT AGITATE.

Motor

See problem 1

 

 

Stripped agitator spline

Replace agitator

 

 

Damaged agitate cam

Replace gearcase

 

 

Damaged agitate gear

Replace gearcase

 

 

Broken agitator shaft

Replace gearcase

 

 

 

6. INTERMITTENT

Pause in timer

Normal condition

AGITATE.

 

Damaged agitate cam

Replace gearcase

 

 

Agitate gear clutch teeth worn or

Replace gearcase

 

 

broken

 

 

 

 

 

25

Page 33
Image 33
Whirlpool 4322616 manual Diagnosis and Troubleshooting Chart