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Xerox 701P35371 manual P A P E R F E E D I N G P R O B L E M S, Paper Feeding Problems, Symptom

Models: 701P35371

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P A P E R F E E D I N G P R O B L E M S

P A P E R F E E D I N G P R O B L E M S

Paper Feeding Problems

Symptom	DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/

Paper sticks together	• Ensure there is not too much paper in the tray. Depending on
	the thickness of your paper, the paper tray can hold up to 150
	sheets.
	• Ensure you are using the correct type of paper. Remove paper
	from the feeder and flex or fan the paper.
	• Humid conditions may cause some paper to stick together.

More than one sheet of	• There may be different types of paper in the tray. Load paper of
paper being fed	only one type, size, and weight at a time.

Paper skews or buckles	• Ensure that the paper in the tray is not overloaded. Depending
	on the thickness of your paper, the feeder can hold up to 150
	sheets of paper.
	• Try another type of paper. Ensure the paper is not bowed in the
	tray.
	• Ensure the paper guides are adjusted snugly against the paper.
	• If you are printing envelopes, ensure the paper thickness knob
	is set to the envelope setting.

Transparencies stick	• Use only transparencies specially designed for an ink jet printer.
together in the paper exit	• Remove each transparency as it leaves the printer.
	• Remove each transparency as it leaves the printer.
	• Ensure transparency is loaded rough-side down.

Envelopes skew or fail to	• Ensure that the paper guide is against the left side of the
feed correctly	envelopes.
	• Ensure envelopes are correctly oriented.

8.3

U s e r G u i d e

Image 63

Xerox 701P35371 manual P A P E R F E E D I N G P R O B L E M S, Paper Feeding Problems, Symptom

Contents

User Guide W o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5701P35371 2000 by Xerox Limited. All rights reserved This document was created on a PC using Adobe Framemaker softwarePrepared by Xerox Industrial Design Human Interface Graphic Design Jefferson Road Henrietta New York2. COPYING T a b l e o f C o n t e n t sUSER GUIDE 1. BASIC INFORMATION6. FAXING 3. PRINTING4. CUSTOMIZING YOUR WORKCENTRE 5. SCANNING7. MAINTENANCE 8. TROUBLESHOOTING9. General Information U s e r G u i d e M940 - M950 WorkCentre Components C h a p t e r O1z n eM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S B A S I C I N F O R M A T I O NC O N N E C T I O N S ConnectionsPaper Thickness Knob U s e r G u i d e C O N T R O L P A N E LControl Panel Best Normal eXpress DraftC O N T R O L P A N E L 8. Reduce/Enlarge Adjust the size copy desiredOutput Tray Extension C O N T R O L P A N E LPaper Tray Output TrayRear Access Door M 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T SM940 - M950 WorkCentre Components Bypass Tray S O F T W A R E C O M P O N E N T S Software ComponentsControlCentre Print driver Allows printing from your PC S O F T W A R E C O M P O N E N T SXerox ControlCentre 2.0 - WorkCentre Status Bar X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E1.10 X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R EU s e r G u i d e Copying C h a p t e r T 233w oC O P Y I N G C O P Y I N GPlace your original face-down on the document Panel. When you have finished making yourC O P Y I N G CopyingCopy Quality U S I N G T H E S E T D O C U M E N T F E E D E R M 9 5 0 O N L YUsing the Set Document Feeder M950 only Copy ColorUse the Up/Down Navigator P A P E R S E T U PPaper Setup Press the Paper SetupUse the Up/Down Navigator L I G H T E N / D A R K E NLighten/Darken Lighten/DarkenUse the Right/Left Navigator R E D U C E / E N L A R G EReduce/Enlarge Use the Up/Down NavigatorR E D U C E / E N L A R G E If Default PaperIf Default Paper Description of Preset FunctionCopy Quantity Buttons S E L E C T B U T T O NSelect Button Menu/ExitPrinting C h a p t e r T 333h r e eP R I N T I N G P R I N T I N GPrint Document As P R I N T I N G D O C U M E N T SPrinting Documents File PrintPrinting Cards P R I N T I N G C A R D SThickness Knob to envelope P R I N T I N G E N V E L O P E SPrinting Envelopes Printing Single Envelopeand print again. After printing, change the P R I N T I N G S E V E R A L E N V E L O P E SPrinting Several Envelopes Note If the printing on your envelope is notPaper Type list box P R I N T I N G I R O N - O N T R A N S F E R SPrinting Iron-On Transfers Output tab, then select Iron-on transfer in thePrinting Labels P R I N T I N G L A B E L SGlossy Paper in the Paper Type list box P R I N T I N G P H O T O G R A P H SPrinting Photographs Paper/Output tab, and select Photo QualityPrinting Transparencies P R I N T I N G T R A N S P A R E N C I E Sselect Bypass Tray P R I N T I N G B A N N E R S3.10 Printing BannersCustomizing your WorkCentre C h a p t e r F 433o u rC U S T O M I Z I N G Y O U R W O R K C E N T R E C U S T O M I Z I N G Y O U R W O R K C E N T R EC U S T O M I Z I N G C O P I E R F E A T U R E S Customizing Copier FeaturesSelecting WorkCentre Display Window Language S E L E C T I N G P A P E R D E F A U L T Selecting Paper DefaultSelecting Program Timeout Selecting Sleep Mode Setting S E L E C T I N G S L E E P M O D E S E T T I N GCustomizing Scan Features C U S T O M I Z I N G S C A N F E A T U R E SS E T T I N G A P R E S E T F O R E M A I L Setting a Preset for EmailOn your PC, select StartProgramsXerox Scanning C h a p t e r F 533i v eS C A N N I N G S C A N N I N GS C A N U S I N G P R E S E T Scan Using PresetScanning using preset Sending a Scan through Email S E N D I N G A S C A N T H R O U G H E M A I LSelect Xerox ControlCentre - Pagis Inbox icon 2 from your PC window Scanning Using ControlCentre - Pagis InboxNote The Saved settings list box is optional and S C A N N I N G U S I N G M G I P H O T O S U I T EScanning Using MGI PhotoSuite Note The higher the resolution, the largerU s e r G u i d e S C A N N I N G U S I N G M S W O R DNote The higher the resolution, the larger the file size Note The scanning application must be TWAIN-compliantNote The Saved settings list box is optional and S C A N N I N G U S I N G A D O B E P H O T O S H O PScanning Using Adobe PhotoShop Note The higher the resolution, the largerU s e r G u i d e S C A N N I N G U S I N G A D O B E P H O T O S H O PFaxing from your PC C h a p t e r S633 iF A X I N G F R O M Y O U R P C F A X I N GFaxing Using Preset F A X I N G U S I N G P R E S E TF A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B O Faxing From ControlCentre - Pagis InboxSelect the Xerox ControlCentre - Pagis Inbox icon from your PC window U s e r G u i d e F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect Send Fax to fill out information regarding 7 your fax Select Fax to send your fax or use theMaintaining Your WorkCentre C h a p t e r S 7 e v e nM A I N T A I N I N G Y O U R W O R K C E N T R E M A I N T E N A N C EChanging an Ink Cartridge C H A N G I N G A N I N K C A R T R I D G Ethe direction of the arrow C H A N G I N G A N I N K C A R T R I D G ERemove the new ink cartridge from its package Slowly peel off the foil seal from the cartridge inCaution Do not force the ink cartridge into the print head C H A N G I N G A N I N K C A R T R I D G ENote The higher the number, the more ink is used for cleaning C L E A N I N G T H E P R I N T H E A DCleaning the Print Head Clean Print Head 1 Use for basic print head cleaningAligning the Print Head A L I G N I N G T H E P R I N T H E A DC H A N G I N G T H E P R I N T H E A D Changing the Print HeadU s e r G u i d e print heads into place C H A N G I N G T H E P R I N T H E A DInsert the print head into the print carriage Lower the print head latch until it clicks, to lockTroubleshooting C h a p t e r E 8 i g h tT R O U B L E S H O O T I N G T R O U B L E S H O O T I N GP R I N T I N G A T E S T P A G E Printing a Test PageU s e r G u i d e DiagnosDia Diagnosis and/or Solutiongnosis and ors and P A P E R F E E D I N G P R O B L E M SPaper Feeding Problems SymptomDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SQuality Problems SymptomQ U A L I T Y P R O B L E M S Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andPaper Setup button Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andQ U A L I T Y P R O B L E M S Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andDiagnosDiaDiagnosis and/or Solutiongnosis and ors and C O P I E R / P R I N T E R P R O B L E M SCopier/Printer Problems SymptomC O P I E R / P R I N T E R P R O B L E M S Copier/Printer ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andDiagnosDiaDiagnosis and/or Solutiongnosis and ors and 8.10Copier/Printer Problems SymptomSymptom S C A N N E R P R O B L E M S8.11 Scanner ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and 8.12Scanner Problems SymptomSymptom E R R O R C O D E S8.13 Error CodesDiagnosis and/or Solution 8.14Error Codes Symptom Where Error OccursGeneral Information C h a p t e r N 9 i n eG E N E R A L I N F O R M A T I O N G e n e r a l I n f o r m a t i o nS E R V I C E A N D S U P P O R T Service and Support1-800-TEAM XRX Ink Cartridge/Print Head Re-Order Numbers O R D E R I N G S U P P L I E SSpecifications Ordering SuppliesSCANNER MEDIA HANDLINGU s e r G u i d e U s e r G u i d e SOFTWARE INCLUDEDGENERAL eXpress ModeU s e r G u i d e SYSTEM REQUIREMENTS FOR PC CONNECTIONU s e r G u i d e S A F E T YSafety Regulatory Notices European Union Declaration of ConformanceS A F E T Y Regulatory Notices USA FCC StatementU s e r G u i d e Model Numbers YPA-3 and YPA-4 Contact Person Xerox Corporation Phone S A F E T YDeclaration of Conformity U s e r G u i d e9.10 S A F E T YU s e r G u i d e Cleaning, Print head I n d eI N D E U S E R G U I D EI N D E