Q U A L I T Y P R O B L E M S

Quality Problems

Symptom

Printed document is blank

Note: Do not disconnect the power cord from the wall outlet, as the WorkCentre requires a small amount of power to prevent the ink in the nozzles from drying.

DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/

Verify that you have an original on the document glass.

Print a test print from the Control Panel:

Press Menu/Exit in the display window.

Press the down Navigator button until Maintenance displays. Press the right Navigator button until Print Test Page displays.

Press the Select button. If the test print is good, check the printer cable or the PC.

If the test print is blank, try cleaning the print head:

Press Menu/Exit on the Control Panel.

Press the down Navigator button until Maintenance displays.

Press the right Navigator button until Clean Print Head 1 displays. Press the Select button.

Remove the print heads and clean with a damp cloth. Use a clean cloth, dampened only with water, to gently clean the nozzles (the copper-colored area on the bottom of the print head). When cleaning the color print heads, wipe the nozzles in only one direction so that the colors do not mix.

Press Menu/Exit on the Control Panel.

Press the down Navigator button until Maintenance displays.

Press the right Navigator button until Align Print Head displays.

Press the Select button.

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U s e r G u i d e

8.4

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Xerox 701P35371 manual A L I T Y P R O B L E M S, Quality Problems