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Xerox 701P35371 manual C h a p t e r E 8 i g h t, T R O U B L E S H O O T I N G, Troubleshooting

Models: 701P35371

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T R O U B L E S H O O T I N G

C h a p t e r E 8 i g h t

Troubleshooting

This chapter contains the following information:

•Printing a test page

•Paper feeding problems

•Quality problems

•Copier/Printer problems

•Scanner problems

•Error Problems

T R O U B L E S H O O T I N G

U s e r G u i d e

8.1

Page 61

Image 61

Xerox 701P35371 manual C h a p t e r E 8 i g h t, T R O U B L E S H O O T I N G, Troubleshooting, U s e r G u i d e

Contents

W o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5 User Guide701P35371 Prepared by Xerox Industrial Design Human Interface Graphic Design This document was created on a PC using Adobe Framemaker softwareJefferson Road Henrietta New York 2000 by Xerox Limited. All rights reservedUSER GUIDE T a b l e o f C o n t e n t s1. BASIC INFORMATION 2. COPYING4. CUSTOMIZING YOUR WORKCENTRE 3. PRINTING5. SCANNING 6. FAXING8. TROUBLESHOOTING 7. MAINTENANCE9. General Information U s e r G u i d e M 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S C h a p t e r O1z n eB A S I C I N F O R M A T I O N M940 - M950 WorkCentre ComponentsConnections C O N N E C T I O N SPaper Thickness Knob Control Panel C O N T R O L P A N E LBest Normal eXpress Draft U s e r G u i d eC O N T R O L P A N E L 8. Reduce/Enlarge Adjust the size copy desiredPaper Tray C O N T R O L P A N E LOutput Tray Output Tray ExtensionM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S Rear Access DoorM940 - M950 WorkCentre Components Bypass Tray Software Components S O F T W A R E C O M P O N E N T SControlCentre Print driver Allows printing from your PC S O F T W A R E C O M P O N E N T SXerox ControlCentre 2.0 - WorkCentre Status Bar X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R EX E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E 1.10U s e r G u i d e C O P Y I N G C h a p t e r T 233w oC O P Y I N G CopyingC O P Y I N G Panel. When you have finished making yourCopying Place your original face-down on the documentUsing the Set Document Feeder M950 only U S I N G T H E S E T D O C U M E N T F E E D E R M 9 5 0 O N L YCopy Color Copy QualityPaper Setup P A P E R S E T U PPress the Paper Setup Use the Up/Down NavigatorLighten/Darken L I G H T E N / D A R K E NLighten/Darken Use the Up/Down NavigatorReduce/Enlarge R E D U C E / E N L A R G EUse the Up/Down Navigator Use the Right/Left NavigatorIf Default Paper If Default PaperDescription of Preset Function R E D U C E / E N L A R G ESelect Button S E L E C T B U T T O NMenu/Exit Copy Quantity ButtonsP R I N T I N G C h a p t e r T 333h r e eP R I N T I N G PrintingPrinting Documents P R I N T I N G D O C U M E N T SFile Print Print Document AsPrinting Cards P R I N T I N G C A R D SPrinting Envelopes P R I N T I N G E N V E L O P E SPrinting Single Envelope Thickness Knob to envelopePrinting Several Envelopes P R I N T I N G S E V E R A L E N V E L O P E SNote If the printing on your envelope is not and print again. After printing, change thePrinting Iron-On Transfers P R I N T I N G I R O N - O N T R A N S F E R SOutput tab, then select Iron-on transfer in the Paper Type list boxPrinting Labels P R I N T I N G L A B E L SPrinting Photographs P R I N T I N G P H O T O G R A P H SPaper/Output tab, and select Photo Quality Glossy Paper in the Paper Type list boxPrinting Transparencies P R I N T I N G T R A N S P A R E N C I E S3.10 P R I N T I N G B A N N E R SPrinting Banners select Bypass TrayC U S T O M I Z I N G Y O U R W O R K C E N T R E C h a p t e r F 433o u rC U S T O M I Z I N G Y O U R W O R K C E N T R E Customizing your WorkCentreCustomizing Copier Features C U S T O M I Z I N G C O P I E R F E A T U R E SSelecting WorkCentre Display Window Language Selecting Paper Default S E L E C T I N G P A P E R D E F A U L TSelecting Program Timeout Selecting Sleep Mode Setting S E L E C T I N G S L E E P M O D E S E T T I N GCustomizing Scan Features C U S T O M I Z I N G S C A N F E A T U R E SSetting a Preset for Email S E T T I N G A P R E S E T F O R E M A I LOn your PC, select StartProgramsXerox S C A N N I N G C h a p t e r F 533i v eS C A N N I N G ScanningScan Using Preset S C A N U S I N G P R E S E TScanning using preset Sending a Scan through Email S E N D I N G A S C A N T H R O U G H E M A I LSelect Xerox ControlCentre - Pagis Inbox icon 2 from your PC window Scanning Using ControlCentre - Pagis InboxScanning Using MGI PhotoSuite S C A N N I N G U S I N G M G I P H O T O S U I T ENote The higher the resolution, the larger Note The Saved settings list box is optional andNote The higher the resolution, the larger the file size S C A N N I N G U S I N G M S W O R DNote The scanning application must be TWAIN-compliant U s e r G u i d eScanning Using Adobe PhotoShop S C A N N I N G U S I N G A D O B E P H O T O S H O PNote The higher the resolution, the larger Note The Saved settings list box is optional andU s e r G u i d e S C A N N I N G U S I N G A D O B E P H O T O S H O PF A X I N G F R O M Y O U R P C C h a p t e r S633 iF A X I N G Faxing from your PCFaxing Using Preset F A X I N G U S I N G P R E S E TFaxing From ControlCentre - Pagis Inbox F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect the Xerox ControlCentre - Pagis Inbox icon from your PC window Select Send Fax to fill out information regarding 7 your fax F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect Fax to send your fax or use the U s e r G u i d eM A I N T A I N I N G Y O U R W O R K C E N T R E C h a p t e r S 7 e v e nM A I N T E N A N C E Maintaining Your WorkCentreChanging an Ink Cartridge C H A N G I N G A N I N K C A R T R I D G ERemove the new ink cartridge from its package C H A N G I N G A N I N K C A R T R I D G ESlowly peel off the foil seal from the cartridge in the direction of the arrowCaution Do not force the ink cartridge into the print head C H A N G I N G A N I N K C A R T R I D G ECleaning the Print Head C L E A N I N G T H E P R I N T H E A DClean Print Head 1 Use for basic print head cleaning Note The higher the number, the more ink is used for cleaningAligning the Print Head A L I G N I N G T H E P R I N T H E A DChanging the Print Head C H A N G I N G T H E P R I N T H E A DU s e r G u i d e Insert the print head into the print carriage C H A N G I N G T H E P R I N T H E A DLower the print head latch until it clicks, to lock print heads into placeT R O U B L E S H O O T I N G C h a p t e r E 8 i g h tT R O U B L E S H O O T I N G TroubleshootingPrinting a Test Page P R I N T I N G A T E S T P A G EU s e r G u i d e Paper Feeding Problems P A P E R F E E D I N G P R O B L E M SSymptom DiagnosDia Diagnosis and/or Solutiongnosis and ors andQuality Problems Q U A L I T Y P R O B L E M SSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andSymptom Quality ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SSymptom Quality ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Paper Setup buttonSymptom Quality ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SCopier/Printer Problems C O P I E R / P R I N T E R P R O B L E M SSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andSymptom Copier/Printer ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and C O P I E R / P R I N T E R P R O B L E M SCopier/Printer Problems 8.10Symptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors and8.11 S C A N N E R P R O B L E M SScanner Problems SymptomScanner Problems 8.12Symptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors and8.13 E R R O R C O D E SError Codes SymptomError Codes 8.14Symptom Where Error Occurs Diagnosis and/or SolutionG E N E R A L I N F O R M A T I O N C h a p t e r N 9 i n eG e n e r a l I n f o r m a t i o n General InformationService and Support S E R V I C E A N D S U P P O R T1-800-TEAM XRX Specifications O R D E R I N G S U P P L I E SOrdering Supplies Ink Cartridge/Print Head Re-Order NumbersMEDIA HANDLING SCANNERU s e r G u i d e SOFTWARE INCLUDED eXpress ModeGENERAL U s e r G u i d eU s e r G u i d e SYSTEM REQUIREMENTS FOR PC CONNECTIONSafety S A F E T YRegulatory Notices European Union Declaration of Conformance U s e r G u i d eRegulatory Notices USA FCC Statement S A F E T YU s e r G u i d e Declaration of Conformity S A F E T YU s e r G u i d e Model Numbers YPA-3 and YPA-4 Contact Person Xerox Corporation PhoneS A F E T Y 9.10U s e r G u i d e I N D E I n d eU S E R G U I D E Cleaning, Print headI N D E