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Xerox 701P35371 manual E R R O R C O D E S, 8.13, Error Codes, Symptom, Where Error Occurs

Models: 701P35371

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E R R O R C O D E S

E R R O R C O D E S

Error Codes

These error codes may appear in the display:

Symptom	Where Error Occurs	Diagnosis and/or Solution

*1	Scanner unit	Initial motor hardware error. "Shipping Lock is on,
		unlock to operate" appears in display.
		• Turn power off. Pull the two release buttons on
		the sides of the machine toward you and lift the
		Access Cover.
		• To prevent damage the WorkCentre scanner
		chassis is shipped in the locked position. Pull the
		lock towards you to unlock the chassis.

L100	Scanner unit	Motor hardware error. Follow instructions for *1.

0001	Operation panel unit	Unidentified operation panel. Follow instructions for
		*1.

0016	Scanner unit	Motor hardware error 2 (Set Document Feeder, M960
		only). Follow instructions for *1.

0032	Printer unit	Carriage position error. Unplug and plug in. If this
		fails, call service.

E701	Copy unit	Image processing hardware error. Unplug and plug in.
		If this fails, call service.

E713	Scanner unit	CCD hardware unit. Unplug and plug in. If this fails,
		call service.

E731	Copy unit	Flash memory error. Unplug and plug in. If this fails,
		call service.

F502	Scanner unit	Lamp hardware error. Unplug and plug in. If this fails,
		call service.

F900	RDY-Bus communication	RDY-Bus communication error. Unplug and plug in. If
		this fails, call service.

8

U s e r G u i d e

8.13

Image 73

Xerox 701P35371 manual E R R O R C O D E S, 8.13, Error Codes, Symptom, Where Error Occurs, Diagnosis and/or Solution

Contents

W o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5 User Guide701P35371 Prepared by Xerox Industrial Design Human Interface Graphic Design This document was created on a PC using Adobe Framemaker softwareJefferson Road Henrietta New York 2000 by Xerox Limited. All rights reservedUSER GUIDE T a b l e o f C o n t e n t s1. BASIC INFORMATION 2. COPYING4. CUSTOMIZING YOUR WORKCENTRE 3. PRINTING5. SCANNING 6. FAXING8. TROUBLESHOOTING 7. MAINTENANCE9. General Information U s e r G u i d e M 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S C h a p t e r O1z n eB A S I C I N F O R M A T I O N M940 - M950 WorkCentre ComponentsConnections C O N N E C T I O N SPaper Thickness Knob Control Panel C O N T R O L P A N E LBest Normal eXpress Draft U s e r G u i d eC O N T R O L P A N E L 8. Reduce/Enlarge Adjust the size copy desiredPaper Tray C O N T R O L P A N E LOutput Tray Output Tray ExtensionM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S Rear Access DoorM940 - M950 WorkCentre Components Bypass Tray Software Components S O F T W A R E C O M P O N E N T SControlCentre Print driver Allows printing from your PC S O F T W A R E C O M P O N E N T SXerox ControlCentre 2.0 - WorkCentre Status Bar X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R EX E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E 1.10U s e r G u i d e C O P Y I N G C h a p t e r T 233w oC O P Y I N G CopyingC O P Y I N G Panel. When you have finished making yourCopying Place your original face-down on the documentUsing the Set Document Feeder M950 only U S I N G T H E S E T D O C U M E N T F E E D E R M 9 5 0 O N L YCopy Color Copy QualityPaper Setup P A P E R S E T U PPress the Paper Setup Use the Up/Down NavigatorLighten/Darken L I G H T E N / D A R K E NLighten/Darken Use the Up/Down NavigatorReduce/Enlarge R E D U C E / E N L A R G EUse the Up/Down Navigator Use the Right/Left NavigatorIf Default Paper If Default PaperDescription of Preset Function R E D U C E / E N L A R G ESelect Button S E L E C T B U T T O NMenu/Exit Copy Quantity ButtonsP R I N T I N G C h a p t e r T 333h r e eP R I N T I N G PrintingPrinting Documents P R I N T I N G D O C U M E N T SFile Print Print Document AsPrinting Cards P R I N T I N G C A R D SPrinting Envelopes P R I N T I N G E N V E L O P E SPrinting Single Envelope Thickness Knob to envelopePrinting Several Envelopes P R I N T I N G S E V E R A L E N V E L O P E SNote If the printing on your envelope is not and print again. After printing, change thePrinting Iron-On Transfers P R I N T I N G I R O N - O N T R A N S F E R SOutput tab, then select Iron-on transfer in the Paper Type list boxPrinting Labels P R I N T I N G L A B E L SPrinting Photographs P R I N T I N G P H O T O G R A P H SPaper/Output tab, and select Photo Quality Glossy Paper in the Paper Type list boxPrinting Transparencies P R I N T I N G T R A N S P A R E N C I E S3.10 P R I N T I N G B A N N E R SPrinting Banners select Bypass TrayC U S T O M I Z I N G Y O U R W O R K C E N T R E C h a p t e r F 433o u rC U S T O M I Z I N G Y O U R W O R K C E N T R E Customizing your WorkCentreCustomizing Copier Features C U S T O M I Z I N G C O P I E R F E A T U R E SSelecting WorkCentre Display Window Language Selecting Paper Default S E L E C T I N G P A P E R D E F A U L TSelecting Program Timeout Selecting Sleep Mode Setting S E L E C T I N G S L E E P M O D E S E T T I N GCustomizing Scan Features C U S T O M I Z I N G S C A N F E A T U R E SSetting a Preset for Email S E T T I N G A P R E S E T F O R E M A I LOn your PC, select StartProgramsXerox S C A N N I N G C h a p t e r F 533i v eS C A N N I N G ScanningScan Using Preset S C A N U S I N G P R E S E TScanning using preset Sending a Scan through Email S E N D I N G A S C A N T H R O U G H E M A I LSelect Xerox ControlCentre - Pagis Inbox icon 2 from your PC window Scanning Using ControlCentre - Pagis InboxScanning Using MGI PhotoSuite S C A N N I N G U S I N G M G I P H O T O S U I T ENote The higher the resolution, the larger Note The Saved settings list box is optional andNote The higher the resolution, the larger the file size S C A N N I N G U S I N G M S W O R DNote The scanning application must be TWAIN-compliant U s e r G u i d eScanning Using Adobe PhotoShop S C A N N I N G U S I N G A D O B E P H O T O S H O PNote The higher the resolution, the larger Note The Saved settings list box is optional andU s e r G u i d e S C A N N I N G U S I N G A D O B E P H O T O S H O PF A X I N G F R O M Y O U R P C C h a p t e r S633 iF A X I N G Faxing from your PCFaxing Using Preset F A X I N G U S I N G P R E S E TFaxing From ControlCentre - Pagis Inbox F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect the Xerox ControlCentre - Pagis Inbox icon from your PC window Select Send Fax to fill out information regarding 7 your fax F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect Fax to send your fax or use the U s e r G u i d eM A I N T A I N I N G Y O U R W O R K C E N T R E C h a p t e r S 7 e v e nM A I N T E N A N C E Maintaining Your WorkCentreChanging an Ink Cartridge C H A N G I N G A N I N K C A R T R I D G ERemove the new ink cartridge from its package C H A N G I N G A N I N K C A R T R I D G ESlowly peel off the foil seal from the cartridge in the direction of the arrowCaution Do not force the ink cartridge into the print head C H A N G I N G A N I N K C A R T R I D G ECleaning the Print Head C L E A N I N G T H E P R I N T H E A DClean Print Head 1 Use for basic print head cleaning Note The higher the number, the more ink is used for cleaningAligning the Print Head A L I G N I N G T H E P R I N T H E A DChanging the Print Head C H A N G I N G T H E P R I N T H E A DU s e r G u i d e Insert the print head into the print carriage C H A N G I N G T H E P R I N T H E A DLower the print head latch until it clicks, to lock print heads into placeT R O U B L E S H O O T I N G C h a p t e r E 8 i g h tT R O U B L E S H O O T I N G TroubleshootingPrinting a Test Page P R I N T I N G A T E S T P A G EU s e r G u i d e Paper Feeding Problems P A P E R F E E D I N G P R O B L E M SSymptom DiagnosDia Diagnosis and/or Solutiongnosis and ors andQuality Problems Q U A L I T Y P R O B L E M SSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andSymptom Quality ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SSymptom Quality ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Paper Setup buttonSymptom Quality ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SCopier/Printer Problems C O P I E R / P R I N T E R P R O B L E M SSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andSymptom Copier/Printer ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and C O P I E R / P R I N T E R P R O B L E M SCopier/Printer Problems 8.10Symptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors and8.11 S C A N N E R P R O B L E M SScanner Problems SymptomScanner Problems 8.12Symptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors and8.13 E R R O R C O D E SError Codes SymptomError Codes 8.14Symptom Where Error Occurs Diagnosis and/or SolutionG E N E R A L I N F O R M A T I O N C h a p t e r N 9 i n eG e n e r a l I n f o r m a t i o n General InformationService and Support S E R V I C E A N D S U P P O R T1-800-TEAM XRX Specifications O R D E R I N G S U P P L I E SOrdering Supplies Ink Cartridge/Print Head Re-Order NumbersMEDIA HANDLING SCANNERU s e r G u i d e GENERAL SOFTWARE INCLUDEDeXpress Mode U s e r G u i d eU s e r G u i d e SYSTEM REQUIREMENTS FOR PC CONNECTIONSafety S A F E T YRegulatory Notices European Union Declaration of Conformance U s e r G u i d eRegulatory Notices USA FCC Statement S A F E T YU s e r G u i d e Declaration of Conformity S A F E T YU s e r G u i d e Model Numbers YPA-3 and YPA-4 Contact Person Xerox Corporation PhoneS A F E T Y 9.10U s e r G u i d e I N D E I n d eU S E R G U I D E Cleaning, Print headI N D E