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Xerox 701P35371 manual S C A N N E R P R O B L E M S, 8.11, Scanner Problems, Symptom

Models: 701P35371

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S C A N N E R P R O B L E M S

S C A N N E R P R O B L E M S

Scanner Problems

	Symptom	DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/

	Scanning is too slow	• Lower the scanning resolution. Typically 150dpi will give you
		an adequate image.
		• Typically color images and graphics take longer to scan than
		black and white because of larger amounts of data.
		• If using a parallel cable, try using a USB cable (for Windows 98
		or 2000).
		• Communication speed becomes slow in scan mode because of
		the large amount of memory required to analyze and reproduce
		the scanned image. To increase scan speed, set your computer
		to ECP printer mode through BIOS setting. For details on how
		to set BIOS, refer to your PC documentation.

	No image appears after	• Verify image is placed face-down on document glass.
	scanning	• USB cable is not properly connected or is defective. Replace

		USB cable.

	*1 appears in display	Scanner lock left engaged. "Shipping Lock is on, unlock to operate"
	window	appears in display.
		• Turn power off. Pull the two release buttons on the sides of the
		machine toward you and lift the Access Cover.
		• To prevent damage the WorkCentre scanner chassis is shipped
		in the locked position. Pull the lock towards you to unlock the
		chassis.

	Scanner does not appear	First make sure your application has been installed to include scan
	listed in ControlCentre	functionality.
	Pagis-Inbox software	• Open Xerox ControlCentre 2.0 - Pagis Inbox application.
		• Open Xerox ControlCentre 2.0 - Pagis Inbox application.
		• Select Scan>Scanner>Next
		• Select Show TWAIN interface>OK>Finish

8

U s e r G u i d e

8.11

Image 71

Xerox 701P35371 manual S C A N N E R P R O B L E M S, 8.11, Scanner Problems, Symptom, Select ScanScannerNext

Contents

701P35371 User GuideW o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5 2000 by Xerox Limited. All rights reserved This document was created on a PC using Adobe Framemaker softwarePrepared by Xerox Industrial Design Human Interface Graphic Design Jefferson Road Henrietta New York2. COPYING T a b l e o f C o n t e n t sUSER GUIDE 1. BASIC INFORMATION6. FAXING 3. PRINTING4. CUSTOMIZING YOUR WORKCENTRE 5. SCANNING9. General Information 7. MAINTENANCE8. TROUBLESHOOTING U s e r G u i d e M940 - M950 WorkCentre Components C h a p t e r O1z n eM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S B A S I C I N F O R M A T I O NPaper Thickness Knob C O N N E C T I O N SConnections U s e r G u i d e C O N T R O L P A N E LControl Panel Best Normal eXpress DraftC O N T R O L P A N E L 8. Reduce/Enlarge Adjust the size copy desiredOutput Tray Extension C O N T R O L P A N E LPaper Tray Output TrayM940 - M950 WorkCentre Components Bypass Tray Rear Access DoorM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S ControlCentre S O F T W A R E C O M P O N E N T SSoftware Components Print driver Allows printing from your PC S O F T W A R E C O M P O N E N T SXerox ControlCentre 2.0 - WorkCentre Status Bar X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R EU s e r G u i d e 1.10X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E Copying C h a p t e r T 233w oC O P Y I N G C O P Y I N GPlace your original face-down on the document Panel. When you have finished making yourC O P Y I N G CopyingCopy Quality U S I N G T H E S E T D O C U M E N T F E E D E R M 9 5 0 O N L YUsing the Set Document Feeder M950 only Copy ColorUse the Up/Down Navigator P A P E R S E T U PPaper Setup Press the Paper SetupUse the Up/Down Navigator L I G H T E N / D A R K E NLighten/Darken Lighten/DarkenUse the Right/Left Navigator R E D U C E / E N L A R G EReduce/Enlarge Use the Up/Down NavigatorR E D U C E / E N L A R G E If Default PaperIf Default Paper Description of Preset FunctionCopy Quantity Buttons S E L E C T B U T T O NSelect Button Menu/ExitPrinting C h a p t e r T 333h r e eP R I N T I N G P R I N T I N GPrint Document As P R I N T I N G D O C U M E N T SPrinting Documents File PrintPrinting Cards P R I N T I N G C A R D SThickness Knob to envelope P R I N T I N G E N V E L O P E SPrinting Envelopes Printing Single Envelopeand print again. After printing, change the P R I N T I N G S E V E R A L E N V E L O P E SPrinting Several Envelopes Note If the printing on your envelope is notPaper Type list box P R I N T I N G I R O N - O N T R A N S F E R SPrinting Iron-On Transfers Output tab, then select Iron-on transfer in thePrinting Labels P R I N T I N G L A B E L SGlossy Paper in the Paper Type list box P R I N T I N G P H O T O G R A P H SPrinting Photographs Paper/Output tab, and select Photo QualityPrinting Transparencies P R I N T I N G T R A N S P A R E N C I E Sselect Bypass Tray P R I N T I N G B A N N E R S3.10 Printing BannersCustomizing your WorkCentre C h a p t e r F 433o u rC U S T O M I Z I N G Y O U R W O R K C E N T R E C U S T O M I Z I N G Y O U R W O R K C E N T R ESelecting WorkCentre Display Window Language C U S T O M I Z I N G C O P I E R F E A T U R E SCustomizing Copier Features Selecting Program Timeout S E L E C T I N G P A P E R D E F A U L TSelecting Paper Default Selecting Sleep Mode Setting S E L E C T I N G S L E E P M O D E S E T T I N GCustomizing Scan Features C U S T O M I Z I N G S C A N F E A T U R E SOn your PC, select StartProgramsXerox S E T T I N G A P R E S E T F O R E M A I LSetting a Preset for Email Scanning C h a p t e r F 533i v eS C A N N I N G S C A N N I N GScanning using preset S C A N U S I N G P R E S E TScan Using Preset Sending a Scan through Email S E N D I N G A S C A N T H R O U G H E M A I LSelect Xerox ControlCentre - Pagis Inbox icon 2 from your PC window Scanning Using ControlCentre - Pagis InboxNote The Saved settings list box is optional and S C A N N I N G U S I N G M G I P H O T O S U I T EScanning Using MGI PhotoSuite Note The higher the resolution, the largerU s e r G u i d e S C A N N I N G U S I N G M S W O R DNote The higher the resolution, the larger the file size Note The scanning application must be TWAIN-compliantNote The Saved settings list box is optional and S C A N N I N G U S I N G A D O B E P H O T O S H O PScanning Using Adobe PhotoShop Note The higher the resolution, the largerU s e r G u i d e S C A N N I N G U S I N G A D O B E P H O T O S H O PFaxing from your PC C h a p t e r S633 iF A X I N G F R O M Y O U R P C F A X I N GFaxing Using Preset F A X I N G U S I N G P R E S E TSelect the Xerox ControlCentre - Pagis Inbox icon from your PC window F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OFaxing From ControlCentre - Pagis Inbox U s e r G u i d e F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect Send Fax to fill out information regarding 7 your fax Select Fax to send your fax or use theMaintaining Your WorkCentre C h a p t e r S 7 e v e nM A I N T A I N I N G Y O U R W O R K C E N T R E M A I N T E N A N C EChanging an Ink Cartridge C H A N G I N G A N I N K C A R T R I D G Ethe direction of the arrow C H A N G I N G A N I N K C A R T R I D G ERemove the new ink cartridge from its package Slowly peel off the foil seal from the cartridge inCaution Do not force the ink cartridge into the print head C H A N G I N G A N I N K C A R T R I D G ENote The higher the number, the more ink is used for cleaning C L E A N I N G T H E P R I N T H E A DCleaning the Print Head Clean Print Head 1 Use for basic print head cleaningAligning the Print Head A L I G N I N G T H E P R I N T H E A DU s e r G u i d e C H A N G I N G T H E P R I N T H E A DChanging the Print Head print heads into place C H A N G I N G T H E P R I N T H E A DInsert the print head into the print carriage Lower the print head latch until it clicks, to lockTroubleshooting C h a p t e r E 8 i g h tT R O U B L E S H O O T I N G T R O U B L E S H O O T I N GU s e r G u i d e P R I N T I N G A T E S T P A G EPrinting a Test Page DiagnosDia Diagnosis and/or Solutiongnosis and ors and P A P E R F E E D I N G P R O B L E M SPaper Feeding Problems SymptomDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SQuality Problems SymptomQ U A L I T Y P R O B L E M S Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andPaper Setup button Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andQ U A L I T Y P R O B L E M S Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andDiagnosDiaDiagnosis and/or Solutiongnosis and ors and C O P I E R / P R I N T E R P R O B L E M SCopier/Printer Problems SymptomC O P I E R / P R I N T E R P R O B L E M S Copier/Printer ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andDiagnosDiaDiagnosis and/or Solutiongnosis and ors and 8.10Copier/Printer Problems SymptomSymptom S C A N N E R P R O B L E M S8.11 Scanner ProblemsDiagnosDiaDiagnosis and/or Solutiongnosis and ors and 8.12Scanner Problems SymptomSymptom E R R O R C O D E S8.13 Error CodesDiagnosis and/or Solution 8.14Error Codes Symptom Where Error OccursGeneral Information C h a p t e r N 9 i n eG E N E R A L I N F O R M A T I O N G e n e r a l I n f o r m a t i o n1-800-TEAM XRX S E R V I C E A N D S U P P O R TService and Support Ink Cartridge/Print Head Re-Order Numbers O R D E R I N G S U P P L I E SSpecifications Ordering SuppliesU s e r G u i d e SCANNERMEDIA HANDLING U s e r G u i d e eXpress ModeSOFTWARE INCLUDED GENERALU s e r G u i d e SYSTEM REQUIREMENTS FOR PC CONNECTIONU s e r G u i d e S A F E T YSafety Regulatory Notices European Union Declaration of ConformanceU s e r G u i d e S A F E T YRegulatory Notices USA FCC Statement Model Numbers YPA-3 and YPA-4 Contact Person Xerox Corporation Phone S A F E T YDeclaration of Conformity U s e r G u i d eU s e r G u i d e 9.10S A F E T Y Cleaning, Print head I n d eI N D E U S E R G U I D EI N D E