Manuals / Xerox / Computer Equipment / Printer

Xerox 701P35371 C O P I E R / P R I N T E R P R O B L E M S, Copier/Printer Problems, Symptom

Models: 701P35371

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C O P I E R / P R I N T E R P R O B L E M S

C O P I E R / P R I N T E R P R O B L E M S

Copier/Printer Problems

Symptom

WorkCentre does not print

Note: Switch boxes can interrupt the communication between the WorkCentre and your PC.

DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/

•A paper jam has occurred. If this is the case, a message appears in the display window.

•Print a test print by selecting Exit/ Menu>Maintenance>Print Test Page. If the test print is good, check the printer cable or the PC. If the test print does not print, see the Copier troubleshooting section.

•The USB or parallel cable is not connected properly or is the incorrect cable, as the USB cable only works for Windows 98 and 2000.

•The USB or parallel cable is defective. Swap the cable with one known to work. If necessary, replace the cable.

•If using a parallel cable, ensure that it is IEEE 1284 - 1994 compliant.

•The printer port is configured incorrectly. Check the printer settings in Windows to make certain that the print job is being sent to the correct port (for example, LPT1).

•The printer may be configured incorrectly within the PC application. Check the application to verify that all print settings are correct.

•The print driver may be incorrectly installed. Uninstall the existing print driver, and re-install the printer driver.

•There may be a conflict with another print driver. Uninstall the other print driver.

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U s e r G u i d e

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Xerox 701P35371 manual C O P I E R / P R I N T E R P R O B L E M S, Copier/Printer Problems, Symptom

Contents

701P35371 User GuideW o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5 This document was created on a PC using Adobe Framemaker software Prepared by Xerox Industrial Design Human Interface Graphic DesignJefferson Road Henrietta New York 2000 by Xerox Limited. All rights reservedT a b l e o f C o n t e n t s USER GUIDE1. BASIC INFORMATION 2. COPYING3. PRINTING 4. CUSTOMIZING YOUR WORKCENTRE5. SCANNING 6. FAXING9. General Information 7. MAINTENANCE8. TROUBLESHOOTING U s e r G u i d e C h a p t e r O1z n e M 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T SB A S I C I N F O R M A T I O N M940 - M950 WorkCentre ComponentsPaper Thickness Knob C O N N E C T I O N SConnections C O N T R O L P A N E L Control PanelBest Normal eXpress Draft U s e r G u i d e8. Reduce/Enlarge Adjust the size copy desired C O N T R O L P A N E LC O N T R O L P A N E L Paper TrayOutput Tray Output Tray ExtensionM940 - M950 WorkCentre Components Bypass Tray Rear Access DoorM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S ControlCentre S O F T W A R E C O M P O N E N T SSoftware Components S O F T W A R E C O M P O N E N T S Print driver Allows printing from your PCX E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E Xerox ControlCentre 2.0 - WorkCentre Status BarU s e r G u i d e 1.10X E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E C h a p t e r T 233w o C O P Y I N GC O P Y I N G CopyingPanel. When you have finished making your C O P Y I N GCopying Place your original face-down on the documentU S I N G T H E S E T D O C U M E N T F E E D E R M 9 5 0 O N L Y Using the Set Document Feeder M950 onlyCopy Color Copy QualityP A P E R S E T U P Paper SetupPress the Paper Setup Use the Up/Down NavigatorL I G H T E N / D A R K E N Lighten/DarkenLighten/Darken Use the Up/Down NavigatorR E D U C E / E N L A R G E Reduce/EnlargeUse the Up/Down Navigator Use the Right/Left NavigatorIf Default Paper If Default PaperDescription of Preset Function R E D U C E / E N L A R G ES E L E C T B U T T O N Select ButtonMenu/Exit Copy Quantity ButtonsC h a p t e r T 333h r e e P R I N T I N GP R I N T I N G PrintingP R I N T I N G D O C U M E N T S Printing DocumentsFile Print Print Document AsP R I N T I N G C A R D S Printing CardsP R I N T I N G E N V E L O P E S Printing EnvelopesPrinting Single Envelope Thickness Knob to envelopeP R I N T I N G S E V E R A L E N V E L O P E S Printing Several EnvelopesNote If the printing on your envelope is not and print again. After printing, change theP R I N T I N G I R O N - O N T R A N S F E R S Printing Iron-On TransfersOutput tab, then select Iron-on transfer in the Paper Type list boxP R I N T I N G L A B E L S Printing LabelsP R I N T I N G P H O T O G R A P H S Printing PhotographsPaper/Output tab, and select Photo Quality Glossy Paper in the Paper Type list boxP R I N T I N G T R A N S P A R E N C I E S Printing TransparenciesP R I N T I N G B A N N E R S 3.10Printing Banners select Bypass TrayC h a p t e r F 433o u r C U S T O M I Z I N G Y O U R W O R K C E N T R EC U S T O M I Z I N G Y O U R W O R K C E N T R E Customizing your WorkCentreSelecting WorkCentre Display Window Language C U S T O M I Z I N G C O P I E R F E A T U R E SCustomizing Copier Features Selecting Program Timeout S E L E C T I N G P A P E R D E F A U L TSelecting Paper Default S E L E C T I N G S L E E P M O D E S E T T I N G Selecting Sleep Mode SettingC U S T O M I Z I N G S C A N F E A T U R E S Customizing Scan FeaturesOn your PC, select StartProgramsXerox S E T T I N G A P R E S E T F O R E M A I LSetting a Preset for Email C h a p t e r F 533i v e S C A N N I N GS C A N N I N G ScanningScanning using preset S C A N U S I N G P R E S E TScan Using Preset S E N D I N G A S C A N T H R O U G H E M A I L Sending a Scan through EmailScanning Using ControlCentre - Pagis Inbox Select Xerox ControlCentre - Pagis Inbox icon 2 from your PC windowS C A N N I N G U S I N G M G I P H O T O S U I T E Scanning Using MGI PhotoSuiteNote The higher the resolution, the larger Note The Saved settings list box is optional andS C A N N I N G U S I N G M S W O R D Note The higher the resolution, the larger the file sizeNote The scanning application must be TWAIN-compliant U s e r G u i d eS C A N N I N G U S I N G A D O B E P H O T O S H O P Scanning Using Adobe PhotoShopNote The higher the resolution, the larger Note The Saved settings list box is optional andS C A N N I N G U S I N G A D O B E P H O T O S H O P U s e r G u i d eC h a p t e r S633 i F A X I N G F R O M Y O U R P CF A X I N G Faxing from your PCF A X I N G U S I N G P R E S E T Faxing Using PresetSelect the Xerox ControlCentre - Pagis Inbox icon from your PC window F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OFaxing From ControlCentre - Pagis Inbox F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B O Select Send Fax to fill out information regarding 7 your faxSelect Fax to send your fax or use the U s e r G u i d eC h a p t e r S 7 e v e n M A I N T A I N I N G Y O U R W O R K C E N T R EM A I N T E N A N C E Maintaining Your WorkCentreC H A N G I N G A N I N K C A R T R I D G E Changing an Ink CartridgeC H A N G I N G A N I N K C A R T R I D G E Remove the new ink cartridge from its packageSlowly peel off the foil seal from the cartridge in the direction of the arrowC H A N G I N G A N I N K C A R T R I D G E Caution Do not force the ink cartridge into the print headC L E A N I N G T H E P R I N T H E A D Cleaning the Print HeadClean Print Head 1 Use for basic print head cleaning Note The higher the number, the more ink is used for cleaningA L I G N I N G T H E P R I N T H E A D Aligning the Print HeadU s e r G u i d e C H A N G I N G T H E P R I N T H E A DChanging the Print Head C H A N G I N G T H E P R I N T H E A D Insert the print head into the print carriageLower the print head latch until it clicks, to lock print heads into placeC h a p t e r E 8 i g h t T R O U B L E S H O O T I N GT R O U B L E S H O O T I N G TroubleshootingU s e r G u i d e P R I N T I N G A T E S T P A G EPrinting a Test Page P A P E R F E E D I N G P R O B L E M S Paper Feeding ProblemsSymptom DiagnosDia Diagnosis and/or Solutiongnosis and ors andQ U A L I T Y P R O B L E M S Quality ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andQuality Problems SymptomDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SQuality Problems SymptomDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Paper Setup buttonQuality Problems SymptomDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Q U A L I T Y P R O B L E M SC O P I E R / P R I N T E R P R O B L E M S Copier/Printer ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andCopier/Printer Problems SymptomDiagnosDiaDiagnosis and/or Solutiongnosis and ors and C O P I E R / P R I N T E R P R O B L E M S8.10 Copier/Printer ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andS C A N N E R P R O B L E M S 8.11Scanner Problems Symptom8.12 Scanner ProblemsSymptom DiagnosDiaDiagnosis and/or Solutiongnosis and ors andE R R O R C O D E S 8.13Error Codes Symptom8.14 Error CodesSymptom Where Error Occurs Diagnosis and/or SolutionC h a p t e r N 9 i n e G E N E R A L I N F O R M A T I O NG e n e r a l I n f o r m a t i o n General Information1-800-TEAM XRX S E R V I C E A N D S U P P O R TService and Support O R D E R I N G S U P P L I E S SpecificationsOrdering Supplies Ink Cartridge/Print Head Re-Order NumbersU s e r G u i d e SCANNERMEDIA HANDLING eXpress Mode SOFTWARE INCLUDEDGENERAL U s e r G u i d eSYSTEM REQUIREMENTS FOR PC CONNECTION U s e r G u i d eS A F E T Y SafetyRegulatory Notices European Union Declaration of Conformance U s e r G u i d eU s e r G u i d e S A F E T YRegulatory Notices USA FCC Statement S A F E T Y Declaration of ConformityU s e r G u i d e Model Numbers YPA-3 and YPA-4 Contact Person Xerox Corporation PhoneU s e r G u i d e 9.10S A F E T Y I n d e I N D EU S E R G U I D E Cleaning, Print headI N D E