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Xerox 701P35371 manual 8.10, C O P I E R / P R I N T E R P R O B L E M S, Copier/Printer Problems

Models: 701P35371

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C O P I E R / P R I N T E R P R O B L E M S

Copier/Printer Problems

Symptom

Printer prints very slowly

DiagnosDiaDiagnosis and/or Solutiongnosis and ors and/

•If you do not need Best mode, change the Print Quality setting to Normal or eXpress.

•Close all applications not needed to print the job.

•On your PC, select: Start > Settings > Printers. Click the M940 - M950 icon with the right mouse button, select Properties, click the Details tab, and then click the Spool Settings button. Select the desired spool setting from the available choices.

8.10

U s e r G u i d e

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Xerox 701P35371 manual 8.10, C O P I E R / P R I N T E R P R O B L E M S, Copier/Printer Problems, Symptom

Contents

W o r k C e n t r e M 9 4 0 W o r k C e n t r e M 9 5 User Guide701P35371 Jefferson Road Henrietta New York This document was created on a PC using Adobe Framemaker softwarePrepared by Xerox Industrial Design Human Interface Graphic Design 2000 by Xerox Limited. All rights reserved1. BASIC INFORMATION T a b l e o f C o n t e n t sUSER GUIDE 2. COPYING5. SCANNING 3. PRINTING4. CUSTOMIZING YOUR WORKCENTRE 6. FAXING8. TROUBLESHOOTING 7. MAINTENANCE9. General Information U s e r G u i d e B A S I C I N F O R M A T I O N C h a p t e r O1z n eM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S M940 - M950 WorkCentre ComponentsConnections C O N N E C T I O N SPaper Thickness Knob Best Normal eXpress Draft C O N T R O L P A N E LControl Panel U s e r G u i d e8. Reduce/Enlarge Adjust the size copy desired C O N T R O L P A N E LOutput Tray C O N T R O L P A N E LPaper Tray Output Tray ExtensionM 9 4 0 - M 9 5 0 W O R K C E N T R E C O M P O N E N T S Rear Access DoorM940 - M950 WorkCentre Components Bypass Tray Software Components S O F T W A R E C O M P O N E N T SControlCentre S O F T W A R E C O M P O N E N T S Print driver Allows printing from your PCX E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E Xerox ControlCentre 2.0 - WorkCentre Status BarX E R O X C O N T R O L C E N T R E 2 . 0 - W O R K C E N T R E 1.10U s e r G u i d e C O P Y I N G C h a p t e r T 233w oC O P Y I N G CopyingCopying Panel. When you have finished making yourC O P Y I N G Place your original face-down on the documentCopy Color U S I N G T H E S E T D O C U M E N T F E E D E R M 9 5 0 O N L YUsing the Set Document Feeder M950 only Copy QualityPress the Paper Setup P A P E R S E T U PPaper Setup Use the Up/Down NavigatorLighten/Darken L I G H T E N / D A R K E NLighten/Darken Use the Up/Down NavigatorUse the Up/Down Navigator R E D U C E / E N L A R G EReduce/Enlarge Use the Right/Left NavigatorDescription of Preset Function If Default PaperIf Default Paper R E D U C E / E N L A R G EMenu/Exit S E L E C T B U T T O NSelect Button Copy Quantity ButtonsP R I N T I N G C h a p t e r T 333h r e eP R I N T I N G PrintingFile Print P R I N T I N G D O C U M E N T SPrinting Documents Print Document AsP R I N T I N G C A R D S Printing CardsPrinting Single Envelope P R I N T I N G E N V E L O P E SPrinting Envelopes Thickness Knob to envelopeNote If the printing on your envelope is not P R I N T I N G S E V E R A L E N V E L O P E SPrinting Several Envelopes and print again. After printing, change theOutput tab, then select Iron-on transfer in the P R I N T I N G I R O N - O N T R A N S F E R SPrinting Iron-On Transfers Paper Type list boxP R I N T I N G L A B E L S Printing LabelsPaper/Output tab, and select Photo Quality P R I N T I N G P H O T O G R A P H SPrinting Photographs Glossy Paper in the Paper Type list boxP R I N T I N G T R A N S P A R E N C I E S Printing TransparenciesPrinting Banners P R I N T I N G B A N N E R S3.10 select Bypass TrayC U S T O M I Z I N G Y O U R W O R K C E N T R E C h a p t e r F 433o u rC U S T O M I Z I N G Y O U R W O R K C E N T R E Customizing your WorkCentreCustomizing Copier Features C U S T O M I Z I N G C O P I E R F E A T U R E SSelecting WorkCentre Display Window Language Selecting Paper Default S E L E C T I N G P A P E R D E F A U L TSelecting Program Timeout S E L E C T I N G S L E E P M O D E S E T T I N G Selecting Sleep Mode SettingC U S T O M I Z I N G S C A N F E A T U R E S Customizing Scan FeaturesSetting a Preset for Email S E T T I N G A P R E S E T F O R E M A I LOn your PC, select StartProgramsXerox S C A N N I N G C h a p t e r F 533i v eS C A N N I N G ScanningScan Using Preset S C A N U S I N G P R E S E TScanning using preset S E N D I N G A S C A N T H R O U G H E M A I L Sending a Scan through EmailScanning Using ControlCentre - Pagis Inbox Select Xerox ControlCentre - Pagis Inbox icon 2 from your PC windowNote The higher the resolution, the larger S C A N N I N G U S I N G M G I P H O T O S U I T EScanning Using MGI PhotoSuite Note The Saved settings list box is optional andNote The scanning application must be TWAIN-compliant S C A N N I N G U S I N G M S W O R DNote The higher the resolution, the larger the file size U s e r G u i d eNote The higher the resolution, the larger S C A N N I N G U S I N G A D O B E P H O T O S H O PScanning Using Adobe PhotoShop Note The Saved settings list box is optional andS C A N N I N G U S I N G A D O B E P H O T O S H O P U s e r G u i d eF A X I N G C h a p t e r S633 iF A X I N G F R O M Y O U R P C Faxing from your PCF A X I N G U S I N G P R E S E T Faxing Using PresetFaxing From ControlCentre - Pagis Inbox F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect the Xerox ControlCentre - Pagis Inbox icon from your PC window Select Fax to send your fax or use the F A X I N G F R O M C O N T R O L C E N T R E - P A G I S I N B OSelect Send Fax to fill out information regarding 7 your fax U s e r G u i d eM A I N T E N A N C E C h a p t e r S 7 e v e nM A I N T A I N I N G Y O U R W O R K C E N T R E Maintaining Your WorkCentreC H A N G I N G A N I N K C A R T R I D G E Changing an Ink CartridgeSlowly peel off the foil seal from the cartridge in C H A N G I N G A N I N K C A R T R I D G ERemove the new ink cartridge from its package the direction of the arrowC H A N G I N G A N I N K C A R T R I D G E Caution Do not force the ink cartridge into the print headClean Print Head 1 Use for basic print head cleaning C L E A N I N G T H E P R I N T H E A DCleaning the Print Head Note The higher the number, the more ink is used for cleaningA L I G N I N G T H E P R I N T H E A D Aligning the Print HeadChanging the Print Head C H A N G I N G T H E P R I N T H E A DU s e r G u i d e Lower the print head latch until it clicks, to lock C H A N G I N G T H E P R I N T H E A DInsert the print head into the print carriage print heads into placeT R O U B L E S H O O T I N G C h a p t e r E 8 i g h tT R O U B L E S H O O T I N G TroubleshootingPrinting a Test Page P R I N T I N G A T E S T P A G EU s e r G u i d e Symptom P A P E R F E E D I N G P R O B L E M SPaper Feeding Problems DiagnosDia Diagnosis and/or Solutiongnosis and ors andSymptom Q U A L I T Y P R O B L E M SQuality Problems DiagnosDiaDiagnosis and/or Solutiongnosis and ors andDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Quality ProblemsSymptom Q U A L I T Y P R O B L E M SDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Quality ProblemsSymptom Paper Setup buttonDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Quality ProblemsSymptom Q U A L I T Y P R O B L E M SSymptom C O P I E R / P R I N T E R P R O B L E M SCopier/Printer Problems DiagnosDiaDiagnosis and/or Solutiongnosis and ors andDiagnosDiaDiagnosis and/or Solutiongnosis and ors and Copier/Printer ProblemsSymptom C O P I E R / P R I N T E R P R O B L E M SSymptom 8.10Copier/Printer Problems DiagnosDiaDiagnosis and/or Solutiongnosis and ors andScanner Problems S C A N N E R P R O B L E M S8.11 SymptomSymptom 8.12Scanner Problems DiagnosDiaDiagnosis and/or Solutiongnosis and ors andError Codes E R R O R C O D E S8.13 SymptomSymptom Where Error Occurs 8.14Error Codes Diagnosis and/or SolutionG e n e r a l I n f o r m a t i o n C h a p t e r N 9 i n eG E N E R A L I N F O R M A T I O N General InformationService and Support S E R V I C E A N D S U P P O R T1-800-TEAM XRX Ordering Supplies O R D E R I N G S U P P L I E SSpecifications Ink Cartridge/Print Head Re-Order NumbersMEDIA HANDLING SCANNERU s e r G u i d e GENERAL eXpress ModeSOFTWARE INCLUDED U s e r G u i d eSYSTEM REQUIREMENTS FOR PC CONNECTION U s e r G u i d eRegulatory Notices European Union Declaration of Conformance S A F E T YSafety U s e r G u i d eRegulatory Notices USA FCC Statement S A F E T YU s e r G u i d e U s e r G u i d e S A F E T YDeclaration of Conformity Model Numbers YPA-3 and YPA-4 Contact Person Xerox Corporation PhoneS A F E T Y 9.10U s e r G u i d e U S E R G U I D E I n d eI N D E Cleaning, Print headI N D E