Zebra Technologies P1013372-001 REV. A user manual OCP Error Messages

Troubleshooting

OCP Error Messages

OCP Error Messages

ERROR MESSAGE	POSSIBLE CAUSE		POSSIBLE SOLUTION
BOTTOM LAMINATE FEED	• Bottom laminate cartridge is not		• Remove, reposition, and re-install the
		installed properly.	bottom laminate cartridge.
	• Cartridge is not removed when that		• Remove the bottom laminate
		side of the card is not being laminated.	cartridge.
BOTTOM LAMINATE OUT	The bottom laminate has run out.		Load new roll of laminate.
BOTTOM LAMINATE	•	Improperly prepared registered	Remove and recut laminate in the
REGISTRATION		laminate.	center of the index notch, re-install,
	•	Media misfeed.	and retry.
	• Patch length improperly set.
	• Unexpected end of laminate roll
		detected.
CARD CLEAN ERROR	• Faulty Card Cleaning Roller (if error		Replace the Card Cleaning Roller or
		during single card feed.	Card Cleaning Cartridge, as
	• Faulty Card Cleaning Cartridge (if		appropriate.
		cards fed from Input Hopper).
CARD EJECT ERROR	Card from previous job is stuck in the		Remove the card from the exit area.
	exit area.
CARD FEED ERROR	Card is jammed in Input Hopper.		a. Clear the card jam in the Input
			Hopper, and re-seat the Input
			Hopper.
			b. Ensure that cards are not stuck
			together and that they are the correct
			thickness (30 - 40 mil).
CARD JAM	Card is jammed in Card Transport or		Check the card path:
	Transfer Station.		a. Idler Roller Assembly (open door).
			b. Transfer Station (rotate the eject
			roller CCW).
			c. Check printer-to-laminator area for a
			jammed card.
CARD NOT DETECTED	Card did not reach card sensor or is		a. Clear the card jam in the Input
	jammed in Input Hopper or		Hopper, and re-seat the Input
	Card Transport.		Hopper.
			b. Ensure that cards are not stuck
			together and that they are the correct
			thickness.
			c. Check Idler Roller Assembly
			(open door).
CARD NOT INSERTED	Card was not fed into Single Card		Retry and feed card into the Single Card
	Feed Slot within nominal 30-second		Feed Slot, or cancel the operation.
	period.
CONTACT READ ERROR	•	Faulty card.	• Try another card.
	•	Incorrect card orientation.	• Try another card (check orientation).
	• Incorrect Mode or Protocol setting.		• Correct the Mode or Protocol setting.
	•	Faulty reader.	• Contact Zebra Technical Support.

120 Zebra ZXP Series 8 Card Printer with Laminator P1013372-001 Rev. A