Troubleshooting
OCP Error Messages
ERROR MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION | |
LAMINATOR TOP | If the top roller temperature ever exceeds | a. Power cycle the printer. | |
TEMPERATURE HIGH | a fixed temperature threshold, the over | b. Contact Zebra Technical Support. | |
| temp error occurs. | ||
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LAMINATOR UNKNOWN | An unknown error has occurred – this is | Press RETRY on the OCP. | |
ERROR | an indication of a FW problem and |
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| should not occur. |
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LAMINATOR WARMING | This warning will be cleared when the | No action necessary. | |
| heaters attain their temperature targets. |
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MAG MOTION ERROR | Mag card positioning error encountered. | Retry writing and reading. | |
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MAG READ ERROR | • | Encoding error. | a. Ensure that you are using the correct |
| • | Defective magnetic stripe. | card type. |
| b. Check that the cards are loaded with | ||
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| the magnetic stripe in the correct |
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| orientation (normally stripe down and |
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| toward the rear of the printer). |
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| c. Ensure that the cards are |
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| correctly in the printer driver |
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| (coercivity setting). |
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| d. Ensure that the data conforms to |
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| ISO Specifications. |
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| e. Retry reading. |
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MAG WRITE ERROR | • | Encoding error. | a. Ensure that you are using the correct |
| • | Defective magnetic stripe. | card type. |
| b. Check that the cards are loaded with | ||
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| the magnetic stripe in the correct |
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| orientation (normally stripe down and |
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| toward the rear of the printer). |
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| c. Ensure that the cards are |
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| correctly in the printer driver |
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| (coercivity setting). |
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| d. Ensure that the data conforms to |
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| ISO Specifications. |
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| e. Retry writing. |
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MISSING HCB | There is a problem with the HCB | a. Power cycle the printer. | |
| (Halogen Controller Board). | b. Contact Zebra Technical Support. | |
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MISSING LAMINATOR | An error occurred when trying to | a. Power cycle the printer. | |
MAB | communicate to the Laminator MAB | b. Contact Zebra Technical Support. | |
| (Media Authentication Board). | ||
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MISSING MAB | An error occurred when reading the | a. Check print ribbon orientation. | |
| RFID Tag by the MAB (Media | b. Verify part number of the print ribbon. | |
| Authentication Board). | ||
| c. Power cycle the printer. | ||
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| d. Contact Zebra Technical Support. |
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MOTOR VOLTAGE ERROR | Incorrect voltage detected at one or | a. Power cycle the printer. | |
| several motors in the unit. | b. Contact Zebra Technical Support. | |
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124 | Zebra ZXP Series 8 Card Printer with Laminator |
