Troubleshooting
OCP Error Messages
ERROR MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
INVALID CARD TYPE | Encoding error. | a. Ensure that you are using the correct |
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| card type. |
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| b. Ensure that the card orientation is |
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| correct for the card type. |
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| c. In the Encoding tab of the driver, |
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| check that the settings are correct for |
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| the cards you are using. |
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| d. Ensure that the data conforms to |
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| ISO Specifications. |
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| e. Retry writing and reading. |
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INVALID FILM | Transfer film does not match the printer. | a. Verify the part number of the transfer |
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| film is correct on OCP. |
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| b. Power cycle the printer. |
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INVALID RIBBON | Print ribbon does not match the printer. | a. Verify the part number of the print |
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| ribbon is correct on OCP. |
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| b. Power cycle the printer. |
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INVALID TOP LAMINATE | Laminate does not match the printer. | a. Verify the part number of the laminate |
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| is correct on OCP. |
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| b. Power cycle the printer. |
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LAMINATOR BOTTOM | Bottom cutter has failed. | Contact Zebra Technical Support. |
CUTTER FAIL |
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LAMINATOR BOTTOM | Bottom cutter blade is obstructed, or | Contact Zebra Technical Support. |
CUTTER STALL | bottom cutter mechanism is damaged. |
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LAMINATOR BOTTOM | Bottom heater did not turn on after being | a. Replace the bottom halogen bulb. |
HEATER FAIL | instructed to do so. When the heater is | b. Contact Zebra Technical Support. |
| enabled, the controller will wait a certain | |
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| specified amount of time for it to attain |
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| the set target temperature. If the heater |
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| fails to reach the target in the specified |
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| time, the BotHeaterFail fault will be set. |
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LAMINATOR BOTTOM | The bottom temperature (thermopile) | Contact Zebra Technical Support. |
TEMP SENSOR FAIL | sensor has failed. |
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LAMINATOR BOTTOM | If the bottom roller temperature ever | a. Power cycle the printer. |
TEMPERATURE HIGH | exceeds a fixed temperature threshold, | b. Contact Zebra Technical Support. |
| the over temp error occurs. | |
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LAMINATOR CARD FEED | Printer has not fed the card far enough | Open the Laminator and printer doors to |
| into laminator mechanism for infeed | check for jammed/stuck cards |
| rollers to grab it. |
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LAMINATOR COVER | This warning will be displayed if the | This warning will be cleared when the |
OPEN | cover protecting the laminator is opened. | laminator cover is closed. |
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LAMINATOR EARLY CARD | Card did not make it to the staging | Remove the card and/or laminate that |
JAM | rollers. | is stuck in the laminator staging/ |
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| cutting area. |
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122 | Zebra ZXP Series 8 Card Printer with Laminator |
