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| Troubleshooting |
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| OCP Error Messages |
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ERROR MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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NO MAG STRIPE | Mag stripe not detected. | a. Ensure that you are using the correct |
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| card type. |
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| b. Check that the cards are loaded with |
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| the magnetic stripe in the correct |
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| orientation (normally stripe down and |
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| toward the rear of the printer). |
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OUT OF CARDS | • The Input Hopper is empty. | a. Load cards into the Input Hopper. |
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| • Card is stuck in Input Hopper. | b. |
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OUT OF FILM | The transfer film has run out. | Load new roll of transfer film. |
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OUT OF RIBBON | The print ribbon has run out. | Load a new roll of print ribbon. |
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PRINTHEAD MOTION ERR | Printhead did not move to proper position | a. Power cycle the printer. |
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| during initialization. | b. Contact Zebra Technical Support. |
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PRINTHEAD TOO COLD | Printhead temperature out of proper | Turn off power, and contact Zebra |
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| range (COLD). | Technical Support. |
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PRINTHEAD TOO HOT | Printhead temperature out of proper | Turn off power, and contact Zebra |
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| range (HOT). | Technical Support. |
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REJECT ERROR | A problem during the reject process. | Contact Zebra Technical Support. |
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RIB COLOR DETECT ERR | Print ribbon is not installed correctly. | Reinstall the print ribbon. |
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RIBBON ADC ERROR | Possible hardware issue. | Contact Zebra Technical Support. |
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RIBBON BEMF ERROR | Problem with the Back EMF (BEMF) of | Contact Zebra Technical Support. |
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| the ribbon motors. |
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RIBBON JAM | The print ribbon is jammed. | a. Check the print ribbon. |
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| b. Reinstall the print ribbon. |
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| c. Repair the break in the print ribbon |
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| and reinstall. |
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RIBBON MOTION ERROR | Ribbon not correctly responding to | a. Check the print ribbon. |
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| motion commands. | b. Reinstall the print ribbon. |
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| c. Repair the break in the print ribbon |
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| and reinstall. |
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ROLLERS OVER TEMP | Heated Rollers (used to transfer the | Turn off power, and contact Zebra |
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| image from the transfer film to the Card) | Technical Support. |
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| are too hot for proper operation. |
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ROLLERS UNDER TEMP | Heated Rollers (used to transfer the | Turn off power, and contact Zebra |
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| image from transfer film to Card) are not | Technical Support. |
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| hot enough for proper operation. |
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SMARTCARD POS | • | Faulty card. | • Try another card. |
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ERROR | • | Incorrect card orientation. | • Try another card (check orientation). |
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| • | Card feed error. | • Check card path. |
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| • | Mechanical alignment issue. | • Contact Zebra Technical Support. |
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SYSTEM ERROR | Internal logic error. | a. Power cycle the printer. |
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| a. Contact Zebra Technical Support. |
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Zebra ZXP Series 8 Card Printer with Laminator | 125 |
