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| Troubleshooting |
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| OCP Error Messages |
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ERROR MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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LAMINATOR EEPROM | The parameters stored in EEPROM have | a. Press RETRY on the OCP when this |
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DEFAULT | been reset to their default values. This | error occurs |
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| will not normally happen, but could be | b. Power cycle the unit. |
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| seen with certain FW upgrades when |
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| new parameters have been added by |
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| Engineering. It could also indicate a |
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| problem with the Laminator’s EEPROM. |
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LAMINATOR FAILED INIT | A Laminator was detected by the printer, | Contact Zebra Technical Support. |
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| but was unable to communicate to it. |
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LAMINATOR FAN FAIL | This should only happen if one or both | a. Check for blocked vents. |
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| cooling fans fail or the cooling vents near | b. Contact Zebra Technical Support. |
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| the heated roller assembly are blocked |
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| or the fan(s) have failed. |
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LAMINATOR INITIALIZING | This warning will be displayed after the | No action needed. |
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| laminator door is closed and laminate |
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| spools are |
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LAMINATOR LATE CARD | Card did not unblock the exit sensor in | a. Check for card jammed in the |
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JAM | the specified time. | exit area. |
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| b. Assure that the sliding exit door is |
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| not partially blocking the exit path. |
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LAMINATOR MIDDLE | Card and laminate have jammed inside | Remove the oven, and inspect for |
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CARD JAM | heater assembly, often due to mis- | stuck cards. |
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| positioned laminate patch sticking to |
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| heated rollers. |
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LAMINATOR POLL | The laminator expects the printer to | a. Power cycle the printer. |
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TIMEOUT | periodically send commands to it within a | b. Contact Zebra Technical Support. |
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| specified time period. If it fails to do so, it |
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| assumes that something is wrong with |
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| the communication link or that the printer |
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| is down. Activation of the PollTimeout |
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| fault also results in the laminator being |
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| forced into Powersave mode, and |
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| operations in progress will be halted. |
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| This error may occur if the |
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| laminator communications is having |
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| intermittent problems. |
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LAMINATOR TOP CUTTER | Top cutter has failed. | Contact Zebra Technical Support. |
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FAIL |
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LAMINATOR TOP CUTTER | Top cutter blade is obstructed, or top | Contact Zebra Technical Support. |
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STALL | cutter mechanism is damaged. |
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LAMINATOR TOP HEATER | Top heater did not turn on after being | a. Replace the top halogen bulb. |
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FAIL | instructed to do so. When the heater is | b. Contact Zebra Technical Support. |
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| enabled, the controller will wait a certain |
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| specified amount of time for it to attain |
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| the set target temperature. If the heater |
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| fails to reach the target in the specified |
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| time, the TopHeaterFail fault will be set. |
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LAMINATOR TOP TEMP | The top temperature (thermopile) sensor | Contact Zebra Technical Support. |
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SENSOR FAIL | has failed. |
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Zebra ZXP Series 8 Card Printer with Laminator | 123 |
