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| Troubleshooting |
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| OCP Error Messages |
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ERROR MESSAGE | POSSIBLE CAUSE | POSSIBLE SOLUTION |
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CONTACT WRITE ERROR | • | Faulty card. | • Try another card. |
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| • | Incorrect card orientation. | • Try another card (check orientation). |
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| • Incorrect Mode or Protocol setting. | • Correct the Mode or Protocol setting. |
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| • | Faulty writer. | • Contact Zebra Technical Support. |
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CONTACTLESS READ | • | Faulty card. | • Try another card. |
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ERR | • Incorrect Mode or Protocol setting. | • Correct the Mode or Protocol setting. |
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| • | Faulty reader. | • Contact Zebra Technical Support. |
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CONTACTLESS WRITE | • | Faulty card. | • Try another card. |
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ERR | • Incorrect Mode or Protocol setting. | • Correct the Mode or Protocol setting. |
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| • | Faulty writer. | • Contact Zebra Technical Support. |
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COVER OPEN | Door is ajar. | Verify the Door is completely closed. |
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EP SCRIPT ERROR | Internal logic error. | a. Power cycle the printer. |
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| b. Contact Zebra Technical Support. |
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ETHERNET COMM | Ethernet communication problem. | a. Disconnect and reconnect the |
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ERROR |
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| network cable. |
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| b. Power cycle the printer. |
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| c. Contact Zebra Technical Support. |
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FILM JAM | The transfer film is jammed. | a. Check the transfer film. |
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| b. Reinstall the transfer film. |
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| c. Repair the break in the transfer film |
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| and reinstall. |
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FILM MOTION ERROR | Transfer film not correctly responding to | a. Check the transfer film. |
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| motion commands. | b. Reinstall the transfer film. |
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| c. Power cycle the printer. |
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| d. Contact Zebra Technical Support. |
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FW UPGRADE ERROR | Invalid firmware version selected. | Verify the version, and retry updating the |
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| firmware. |
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GENERAL MEMORY | There is a problem when accessing | a. Power cycle the printer. |
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ERROR | memory. | b. Contact Zebra Technical Support. |
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HCB BULB ERROR | The Halogen Controller Board (HCB) is | Contact Zebra Technical Support. |
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| unable to pulse the upper and lower |
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| heaters to bring the upper and lower |
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| rollers to the proper temperature. |
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HCB SENSOR ERROR | The Halogen Controller Board (HCB) is | Contact Zebra Technical Support. |
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| unable to detect temperature of the |
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| upper or lower rollers. |
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INVALID BOTTOM | Laminate does not match the type | a. Verify that the top and bottom |
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LAMINATE | allowed in the laminator or top and/or | laminate cassettes are installed in the |
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| bottom has been swapped. | correct locations. |
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| b. Verify the part number of the laminate |
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| is correct on OCP. |
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| c. Power cycle the printer. |
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Zebra ZXP Series 8 Card Printer with Laminator | 121 |
