Zebra Technologies 17080100200 manual Communications Problems, A label format was sent to, on page

146

Troubleshooting

Communications Problems

Communications Problems

Table 14 identifies problems with communications, the possible causes, and the recommended solutions.

Table 14 • Communications Problems

Problem	Possible Cause	Recommended Solution
A label format was sent to	The communication	Check the printer driver or software
the printer but was not	parameters are incorrect.	communications settings (if applicable).
recognized. The DATA
		If you are using serial communication, check
light does not flash.
		the serial port setting in the control panel
		menu. See Set Serial Communications
		on page 102.
		If you are using serial communication, make
		sure that you are using a null modem cable or a
		null modem adapter.
		Using the control panel menu, check the
		protocol setting. It should be set to NONE. See
		Set Protocol on page 103.
		If a driver is used, check the driver
		communication settings for your connection.
A label format was sent to	The serial communication	Ensure that the flow control settings match.
the printer. Several labels	settings are incorrect.
		Check the communication cable length. See
print, then the printer
		Table 3 on page 23 for requirements.
skips, misplaces, misses, or
		Check the printer driver or software
distorts the image on the
label.		communications settings (if applicable).
A label format was sent to	The prefix and delimiter	Verify the prefix and delimiter characters. See
the printer but was not	characters set in the printer	Set Format Prefix Character on page 104 and
recognized. The DATA	do not match the ones in the	Set Delimiter Character on page 104 for the
light flashes but no	label format.	requirements.
printing occurs.
	Incorrect data is being sent	Check the communication settings on the
	to the printer.	computer. Ensure that they match the printer
		settings.
		Ensure that ZPL II is being used.
		If the problem continues, check the ZPL II
		format for changes to ^CC, ^CT, and ^CD.

P1009874-002 Xi4™/RXi4™ User Guide 1/7/10