Zebra Technologies 11680100001, 14080100200, RXI4TM, 17080100200, 22080100000, 17280100000 150

150

Troubleshooting

RFID Problems

Table 16 • RFID Problems (Continued)

Problem	Possible Cause	Recommended Solution
RFID parameters do	The printer was powered	Wait at least 10 seconds after turning the printer
not appear in Setup	off (O) and then back on (I) too	power off before turning it back on.
mode, and RFID	quickly for the RFID reader to	1.	Turn off (O) the printer.
information does not	initialize properly.	2.	Wait 10 seconds.
appear on the printer
		3.	Turn on (I) the printer.
configuration label.
		4.	Check for the RFID parameters in Setup
The printer does not			mode or for RFID information on a new
void RFID labels that			configuration label.
are not programmed
	An incorrect version of printer	1.	Verify that the correct firmware version is
correctly.	or reader firmware was loaded		loaded on your printer. Refer to the RFID
	on the printer.		Programming Guide for more information.
		2.	Download the correct printer or reader
			firmware if necessary.
		3.	If the problem persists, contact Technical
			Support.
	The printer is unable to	1.	Turn off (O) the printer.
	communicate with the RFID	2.	Wait 10 seconds.
	subsystem.	3.	Turn on (I) the printer.
		4.	If the problem persists, you may have a bad
			RFID reader or a loose connection between
			the RFID reader and the printer. Contact
			Technical Support or an authorized service
			technician for assistance.
	The printer is RFID-ready, but	Contact an authorized Zebra RFID reseller to
	no reader is installed.	acquire a reader for your printer.

P1009874-002 A Xi4™/RXi4™ User Guide 01/07/2010