Prestige 2602HW Series User’s Guide

44.3 Problems with the DSL LED

Table 141 Troubleshooting the DSL LED

PROBLEM

CORRECTIVE ACTION

 

 

The DSL LED is

Check the telephone wire and connections between the Prestige DSL port and the

off.

wall jack.

 

Make sure that the telephone company has checked your phone line and set it up

 

for DSL service.

 

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to

 

Chapter 21 on page 253 (web configurator) or Chapter 36 on page 355 (SMT).

44.4 Problems with the LAN Interface

Table 142 Troubleshooting the LAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access the

If the 10M/100M LEDs on the front panel are both off, refer to .

Prestige from the

Make sure that the IP address and the subnet mask of the Prestige and your

LAN.

computer(s) are on the same subnet.

 

 

 

I cannot ping any

If the 10M/100M LEDs on the front panel are both off, refer to .

computer on the LAN.

Make sure that the IP address and the subnet mask of the Prestige and the

 

computers are on the same subnet.

44.5 Problems with the WAN Interface

Table 143 Troubleshooting the WAN Interface

PROBLEM

CORRECTIVE ACTION

 

 

I cannot get a

The ISP provides the WAN IP address after authenticating you. Authentication

WAN IP address

may be through the user name and password, the MAC address or the host name.

from the ISP.

The username and password apply to PPPoE and PPPoA encapsulation only.

 

 

Make sure that you have entered the correct Service Type, User Name and

 

Password (be sure to use the correct casing). Refer to Chapter 7 on page 109

 

(web configurator) or Chapter 27 on page 289 (SMT).

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Chapter 44 Troubleshooting