Prestige 2602HW Series User’s Guide

44.10 Telephone Problems

Table 148 Troubleshooting Telephone

PROBLEM

CORRECTIVE ACTION

 

 

The telephone port

Check the telephone connections and telephone wire.

won’t work or the

Make sure you have the Voice SIP Settings screen properly configured.

telephone lacks a

 

dial tone.

 

 

 

I cannot call from

You cannot call the SIP number of the SIP account that you are using to make a

one of the

call. The Prestige generates a busy tone and does not attempt to establish a call

Prestige’s phone

if the SIP number you dial matches the outgoing SIP number of the phone port

ports to the other

you are using.

phone port.

For example, if you set Phone 1 to use SIP account 1 and set Phone 2 to use SIP

 

account 2, then you can use Phone 1 to call to SIP account 2's SIP number or

 

Phone 2 to call to SIP account 1's SIP number.

Chapter 44 Troubleshooting

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